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Excellent 8.3
Based on 5774 reviews

Agoda Verified Reviews

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Excellent



based on 5774 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

8.3 SIEK S.
Malaysia
November 24, 2014
Business trip
good location and near MRT. friendly lobby staffs
good location and near MRT. Friendly lobby staffs

10 charles O.
Australia
November 24, 2014
We always love it - every thing - many times
Staff help, room, food

9 Jyan O.
Singapore
November 23, 2014
Great room with great view
Spacious, location, view
Hotel extremely close to City Hall Mrt. Had a great view from my room of the city skyline. Room was extremely spacious and toilet was rather big. Good stay

8.7 Harold L.
Malaysia
November 23, 2014
weekend gateway
Clean, luxury and comfort

10 CHEN W.
Taiwan
November 21, 2014
Excellent experience
Nice location, great view, clean environment

8.7 Ying C.
Singapore
November 20, 2014
train station, shopping, privacy, big room
Privacy, very accessible, big room
The reservation was booked under my friend's name for her birthday bash for 2 nights. First problem lies with the card, the hotel staff could have been more attentative to find out what's the name of the birthday girl. My friend is a lady and she's been addressed as a Mr. even though the card, cake & wine were only sent up after she checked in. Worse, the card was addressed to her with a MR. and the content wrote something along "we hope MR XX's friend enjoyed the...". For 2 days, we asked for extra utensils and ice, and we had to wait at least 30 minutes and with at least 2 phone calls before our request is being sent to our room. Worse, after the first night, house keeping was done, but the food we had last night was left on the dining table so we had to call and get someone to clear for us. But when the staff arrived, he was unsure what exactly we needed and he thought that we ordered room service the previous night so he was asking for trays, but what needs to be cleared were glasses and plates used for the wine and cake (there was no tray and we did not order any room service the first night). We asked for ice twice on the 2nd day, first time round it was delivered in a smaller ice container and 2nd time, it was sent in a big ice bucket (we actually liked that because we used a lot of ice). The staff asked if he could have the smaller ice container back. While he waited outside the room, I brought it out for him but his question shocked me - "only one?". On the 2nd night, we ordered room service and I was advised that preparation will take about 45 minutes but it was sent up only a couple moments later, piping hot. I do not understand what's the reason for the inconsistency in service because obviously the ground staff were extremely helpful and friendly, even room service was efficient but not simple requests or the most basic - house keeping. This is nothing expected of an international 5 star hotel.

8 Norfalisa A.
Malaysia
November 18, 2014
Fantastic View from The Room
Location, facilities, food
Great

10 Phasan C.
Thailand
November 18, 2014
Awesome !
Location, Cleanliness

8.7 Gusztav K.
Hungary
November 17, 2014
Bed possibilities
Staff efficiency, room and in general cleanliness was good
In general it was good, but the bed is very hard especially for someone with a back problem. Contrary to general belief and doctors advice, had bed is NOT good for anybody and definitely not good for a person with back problem. There are hotels (even in Singapore!)with semi soft bed what makes a good night sleep luxuriously pleasant and that makes a different for your day whether you are there on business or just as a tourist. Because the SWISSOTEL THE STAMFORD HOTEL is a very good hotel, to change the bed (or at least have a choice to ask for a softer bad or a bed padding (IKEA!) would make it a GREAT hotel!!! (Like I loved the pillow-menu, when I could chose what kind of pillow I want!!! It was a great service,thank you!! So, think about the bed, and your hotel will be a great one!

2.7 hamid Y.
Malaysia
November 17, 2014
Right Choice and Value For Money
The fantastic view, luxurious room and efficient servicce
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