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Recent customer comments

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All reviews (5712)

Business travelers (1091)

Couples (2005)

Solo travelers (673)

Families with young children (1027)

Families with older children (514)

Groups (402)

Excellent
8.3
based on 5712 reviews
Hotel Condition/Cleanliness
8.4
Facilities
8.0
Location
9.4
Room Comfort/Standard
8.5
Staff Performance
8.4
Value for Money
7.7
Food/Dining
7.7

9.7 VARINA S.
Indonesia
April 29, 2014
Superb. Love the breakfast, wide variety of food
Location, breakfast, near MRT
Superb

6.3 Wilson S.
Philippines
May 02, 2014
Good stay but aircon in the hotel was not cold
friendly staff, helpful staff, clean
Overall okay

5 Edwin L.
Singapore
April 20, 2014
One of the worst staycation!
Lousy service, integrity issue of staffs, delayed check in!
Staffs that served us that day on 18April14 is totally horrifying! Pls ask the duty manager and to review recorded phone conversation. We expect a formal explaination by the management , not duty manager.

7.7 Kay C.
Singapore
April 22, 2014
centrally located aging hotel
centrally located, easy access to public transport, near shopping & food
generally is fine except that the bath tub drainage was poor or very slow. a challenge when taking a bath.

8.7 Harold L.
Malaysia
November 23, 2014
weekend gateway
Clean, luxury and comfort

9 Tomi W.
Indonesia
October 14, 2014
Good for weekend staycation
Location, location, location
As expected from Swissotel, the room is very clean and large. It's very convenient and good view. I stayed here during the weekend for staycation, and it was splendid. You can get anything from the Robinson below. Drinks, foods, or alcoholic drinks. It's very near to the orchard too if you happen to visit orchard. Staff was not so friendly though. Approach the happy looking stuff if you want to be treated goodly.

8.3 SANNA T.
Thailand
April 19, 2014
Good and happy
Near subway,easy shopping and convenient to access main attractions
The bathroom and water system in restroom not good enough,,this is only problem of the hotel about water system in bathroom

8 Benedict T.
Singapore
June 06, 2014
Generally Uneventful
1) near shopping area (2) near good food (3)

8.3 Janice B.
Philippines
March 31, 2015
Good Location
Location, spacious, nice view
Pretty good hotel. Accessible. Plenty of dining options nearby. Room was very spacious.

6 Wai C.
Hong Kong
April 28, 2014
good shopping and convenient
good shopping and convenient
good shopping and convenient