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Excellent 8.3
Based on 5885 reviews

Recent customer comments

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Excellent



based on 5885 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

Peiyun T.
Singapore
May 08, 2016
very good location
this is a very good location at city hall mrt station. however, it is a pretty old hotel and we found there are stains on the bedsheets and toilets are not really clean either. but the location and price and the view is awesome.

Lukman W.
Indonesia
May 08, 2016
excellent
excellent staff

Kanya P.
Thailand
May 07, 2016
Good location
Clean hotel, nice view and perfect location

Jia M.
Singapore
May 05, 2016
Good !
Everything is good , clean and tidy

Vincent C.
Singapore
May 03, 2016
Disappointing experience
Although the front desk staff are great...but for a 5-star hotel of international acclaim, I am disappointed at the level of basic facilities at this hotel. The WiFi was down for half a day on 30 May 2016. Insufficient signages to the gym, which was actually in the adjourning Fairmont Hotel. The interior of the room is dingy needs a thorough revamp. Lifts are slow in arriving. Lift loby on guest rooms are very basic and lack deco befitting a 5-star hotel

Jen L.
Malaysia
May 02, 2016
Facilities need to be upgraded
Lifts come in slow. Dim lighting are common in the hotel. Good access to shopping areas.

Andy B.
United Kingdom
May 02, 2016
Decent option good location
Decent room size, good location, food a little pricey

JOERG O.
United States
May 02, 2016
Excellent but some upgrades needed
Excellent location. Our suite was spacious, well appointed and had spectacular views. The toilet should be upgraded and the louvered doors to the bathroom and toilet are impractical. The staff was utmost professional and helpful. In particular the concierge staff in the executive level was impressive. A well run facility that guaranties a comfortable stay.

Amante C.
Thailand
May 02, 2016
Pleasant stay
Good value for money

Timothy M.
United States
May 02, 2016
Large and Crowded
This is a great hotel in a great location but it is just too busy. The wait time for an elevator can be over 5 min and several times the line to get on was such that you had to wait for the second or third elevator. Hotel is fine when booked at a significant discount but there are just too many other good options in the area.