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Excellent 8.3
Based on 5876 reviews

Recent customer comments

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Excellent



based on 5876 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

Kay C.
Singapore
April 22, 2014
centrally located aging hotel
centrally located, easy access to public transport, near shopping & food
generally is fine except that the bath tub drainage was poor or very slow. a challenge when taking a bath.

Chi L.
Hong Kong
April 22, 2014
Good location, large room, though a bit old
Location, room size, comfortable mattress
The hotel is located exactly at City Hall SMRT Station which is a very convenient point to travel here and there. We have got a room with great view of the bay side. Room is large and mattress is of good quality give comfortable stay. Free TWG tea bags with daily refill is a plus. We have to register as a member of the hotel group in order to get free wifi. The procedure is a bit troublesome and hard to understand when the staff explaining to us but overall is fine (I suppose the fee has been waived as the staff assured while we have registered our room number when connecting to internet and supposedly it has been charged once connected). Staff is friendly and helpful. However, there are two negatives of this hotel. A minor one is that no convenience store nearby (as to our understanding). A relatively problematic one is the design of the bathroom that the water will spill all over the floor when having shower. We have to wipe the floor of the bathroom every time after we bathed. We have once thought of complaining but we didn't as we intended to save troubles. Overall I will give good rating to this hotel.

Benjamin K.
Singapore
April 21, 2014
Good location
Location, view and nearby amenities
This is my second time stay there. Room condition given to me was kind of old compared to previous time. Aircon dont really work that well. No difference between 25 and 10 degrees. Location of the hotel is pretty good. Nearby shopping areas and food. Inhouse dining is expensive and cafe swiss is fully booked!

Edwin L.
Singapore
April 20, 2014
One of the worst staycation!
Lousy service, integrity issue of staffs, delayed check in!
Staffs that served us that day on 18April14 is totally horrifying! Pls ask the duty manager and to review recorded phone conversation. We expect a formal explaination by the management , not duty manager.

AUNG T.
Myanmar
April 20, 2014
Very very satisfied completely perfect all food
Location location location
Perfect

SANNA T.
Thailand
April 19, 2014
Good and happy
Near subway,easy shopping and convenient to access main attractions
The bathroom and water system in restroom not good enough,,this is only problem of the hotel about water system in bathroom

Rex T.
United States
April 19, 2014
Convenient, friendly, comfortable
Room and view, convenience to MRT, friendly
Exceptional

thung S.
Singapore
April 18, 2014
Perfect city view
Nice view, Location, Spacious room
Very good location

Lilian W.
China
April 18, 2014
good location
food, location, size of the room
Very good location with nice restaurant, big size of the room

NURASHIKIN S.
Singapore
April 18, 2014
Lovely stay
Location, location, location
Pleasant, fuss-free, conveniently located in central Singapore.