Back to hotel info

Excellent 8.3
Based on 5933 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5933 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7
Sort by

Farah K. from Singapore
Groups
Stayed one night in April 2014
Pleasant stay, but nothing outstanding
Location,
The Swissotel is located just outside City Hall MRT station. The location is no doubt convenient, and on top of that, the hotel is linked to a shopping mall where numerous shops and eateries can be found. Upon my arrival, there was a queue for check-in with around 5 people ahead of me. The waiting time was about 10 minute. The check-in process itself was relatively quick and I was assigned a classic king room on the 44th floor. The room is pleasant, although the design is kind of dated. I had a good night's sleep in the hotel bed. The bathroom was clean and standard toiletries were provided. The counter top of the bar area had some water marks probably due to age. I also found some hair product on the handle of the hairdryer which was not cleaned off. The TV swivel stand seems abit shaky and unstable, and the TV encountered regular interferences that require the wire to be adjusted from time to time. Other than that, everything else was fine. The city view from the room was nice, especially at night. Overall service was okay, although I do get the feeling that I'm treated as just one of the many guests there.
Reviewed April 28, 2014

sean H. from Singapore
Solo travelers
Stayed one night in April 2014
good
food, service, smile
excellent
Reviewed April 27, 2014

Han L. from Malaysia
Families with older children
Stayed 2 nights in April 2014
Extremely satisfied stay
Clean comfortable big room with affordable price
There's no free Wifi which is a bit hard. Other than this everything's great.
Reviewed April 27, 2014

Greg B. from Australia
Couples
Stayed one night in April 2014
24 hour stop over for shopping
Location, habour views, shopping
We could have not been more impressed with the location, balcony views and the adjoining facilities this hotel has to offer. The 5 storey shopping mall attached was very convenient for us as our time was limited and we were able to do our shopping right up until 10 mins prior to the extended check out time the hotel provided us. Highly recommend and would stay here again.
Reviewed April 27, 2014

warren E. from Australia
Solo travelers
Stayed one night in April 2014
very pleasent
service .location .cleanlyness of rooms
no problems at very helpful
Reviewed April 27, 2014

Indrawati N. from Indonesia
Couples
Stayed 2 nights in April 2014
Clean,convenient,big beds
Clean,next to shopping centre,big beds
Really good
Reviewed April 27, 2014

Aziezul A. from Singapore
Groups
Stayed 2 nights in April 2014
Well located
Location,food,shopping
Very attractive n pleasent stay
Reviewed April 26, 2014

Shinji T. from Japan
Business travelers
Stayed 4 nights in April 2014
It's wonderful hotel
this hotel has a balcony and big window even tough there's in singapore.Fresh air and wind is very beautiful.
there's big shopping center underground of this hotel. there's popular restaurant like ding thai fhan(?) and many shops.
Reviewed April 25, 2014

Lee F. from Singapore
Couples
Stayed one night in February 2014
Excellent hotel stay with family!
comfortable, spacious and near to major attraction
Wonderful and pleasant! Spacious room and it was quite nice at the balcony and the swimming pool
Reviewed April 25, 2014

wei B. from China
Business travelers
Stayed one night in January 2014
Great value for money
Location, service, clean
Clean and spacious, close to almost everything you need, good service, near shopping areas
Reviewed April 24, 2014