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Excellent 8.3
Based on 5871 reviews

Recent customer comments

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based on 5871 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

Chun N.
December 04, 2013
Good location, friendly staff
Location, price, shopping
Pleasant, it meets all requirements. Swissotel though albeit old, still remains a good value for money stay in downtown singapore

alyce C.
December 03, 2013
An Ok hotel for a nite
housed a shopping centre which you can find varied products and services, great variety of restaurants and cafes, conveniently located at central, close to airport and many tourist attractions
disappointing as hotel is old and not nicely maintained. TV does not has good reception, limited channels. Bathroom very run-down. It's supposed to be a room for 2 person, but toiletries were not sufficient (only 1 set).

Zi N.
December 03, 2013
Feels like home
Clean, Spacious, Good Service
Pleasant stay. Hotel service staff were friendly. Conveniently situated within Raffles Shopping Centre and Convention.

Roy C.
December 02, 2013
Comfortable, convenient, incident-free
Convenient location, MRT access, good standard of upkeep
Comfortable stay and relatively incident free for such a large hotel, which is a compliment. I was allocated a room with breath-taking views of the bay and the city. The rooms are big by today's standards, although the lack of a separate shower fitting given the space available, is slightly disappointing. Hotel location is the biggest plus, with an MRT station directly below and being somewhat on the edge of both the bay area and the orchard road downtown. The bewildering array of food options in the adjoining Raffles City makes opting for hotel breakfast pointless, especially if you have time to wander. Not a good choice if you need to request for late check-out as it appears they have a high turnover and are likely to turf you out to make way.

Nurain R.
December 02, 2013
Comfortable, Accessible and Convenient
Comfortable bed, large room and easy accesibility
The bed is very comfortable and large. The room is also large. One of the best thing about this hotel is that, it is easily accessible to the public transport which is the City Hall MRT. Its a walking distance to Marinba Square or Suntec City. I am used to the distance that is why i don't mind walking there.

tonio F.
United States
December 02, 2013
window had sharp loud disturbing whistling noise
central and easy public transportation
Need insulation at window/door to exterior to stop loud disturbing whistling noise.

December 01, 2013
a very clean and big hotel
location cleanliness and size
It was a very present experience staying at swissotel. This is my second time staying at this hotel. The hotel rooms are very clean and spacious. The location of the hotel is very convinent

November 30, 2013
Comfortable five star stays except no WIFI
Location, Convenient
Booked this hotel when arrived in airport through airport counter. The rate is cheaper for SGD288 nett per night inclusive of breakfast. We would like to extend the second night using this rate but cannot reach airport counter via phone. Thus, we booked through agoda and paid higher rate (without breakfast). We were quite disappointed that no free WIFI in the room and common area. We were informed that we can purchase 24-hour wifi access for 1 device for SGD30++ which is very expensive. It is very inconvenient for a 5-star hotel without free wifi service.

Ka L.
November 30, 2013
enjoyable stay
good view, good service & good location

Fui L.
November 30, 2013
centrally located, easy access of public transport, large rooms