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Excellent 8.3
Based on 5792 reviews

Recent customer comments

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based on 5792 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

8 Ronny L.
January 02, 2016
Great Location. Reasonable Price.
Location. Price. Service
Negative: Checkin was slow. Room feels old. Breakfast menu was limited. During our stay, one of the lift was under maintenance.... access to our room at the 58th floor took a while at the crowded hours. Positive: All the staffs were very helpful. Location to MRT, food courts, shopping centers was EXCELLENT! Taxi was easy to find. Reasonable price. Great view from our room to the city at the 58th floor.... to bad we did not get the "fireworks" view during the new year.

9.7 Carl D.
United States
January 02, 2016
Please tell on night stay
Good view from the room Comfortable room. Fast check in and out
Good. Only stayed one night

7 Abdullah E.
January 02, 2016
Just okay stay
location location location

8.7 Ma D.
January 02, 2016
Awesome hotel
location, view, tea
The room was spacious and well lighted. The view from our room was awesome. Several restaurants at the basement.

6.3 Fu C.
January 02, 2016
Toilet design no good, scenery was good with 5205
good view for firework with upgrade of $520 to get harbour view
good view for firework with upgrade of $520 to get harbour view. Total I pay $1200 for the grand room. The toilet bath tube design no good. Easily get wet after shower. The drain system very poor. Toilet bowl design poor. Still have residue after flushing. I felt that not worth it to stay one night with the price of $1200

8 Saran J.
January 01, 2016
Good hotel with great location
Location, service, nice view
Very close to MRT city hall station. Nice view

9 Robin P.
January 01, 2016
MY Brief STay
Location,,Stunning Room, Friendly Staff
Mt stay was delightful, room on 60th level was lovely except for problem with drainage from basin which was rectified. I did take my son and his wife to the Prego restaurant for dinner one evening, we had been there twice before at my previous sty and enjoyed it, The service was terrible, waitress shocking, one main brought whilst 2 of us still eating entree, manager did come and take away and said would bring when we were all ready, when meal came out was cold, very disappointing very disappointing and waitress could have cared less, having a bad day I guess.

9 arifin S.
January 01, 2016
Good and comfort
Clean ,nice, and near mrt

7.7 JOEY L.
January 01, 2016
Stay was below my expectations
Great location, great staff and very good swimming pool
This stay wasn't really up to my expectations, on my 1st night staying in the Swiss advantage room, room smelled of cigarette smoke, bathtub was choked but housekeeping cleared it after we reported the issue. On the next few nights staying in the classic room, overall was good except that we find the rooms are quite old and worn now compared to last year, esp bathtub which was cracked in both rooms that we stayed in on this trip. We had stayed in much better conditioned rooms before. Staff here were very accommodating and were really great as we requested for a movable shower head for ease of showering our young children and they helped to make that possible, great work! Oh and the air conditioning in both rooms that we stayed in weren't cold although we have already set it to high, this was 1 thing that I really dislike. My boys were even sweating when they slept, informed the staff but there's nothing much they could do as its all central conditioning set by the hotel. If I were to return to stay in this hotel,I prefer newer rooms rather than the ones we stayed in this time, made us feel quite uncomfortable as we prefer newer so rooms rather than old rooms, thanks.

8.3 Shelly D.
December 31, 2015
I love stay in swissotel hotel
Good location, friendly and helpfull staff
I was satisfy love in this hotel bcause easy way to go everywhere near MRT station and complete mall in raffless city.