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Swissotel The Stamford Hotel

2 Stamford Road, Marina Bay, Singapore 178882 (Show on map)

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Area: Marina Bay Number of Rooms: 1261

Recent customer reviews

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Fantastic

8.4

from 4943 reviews

Value for Money
7.8
Location
9.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.5
Food/Dining
7.7
All reviews (4943)
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Eric L. Couples Singapore, November 15, 2014
A good place for romantic stay-over.

Comfortable room, Grand lobby, Located within shopping mall.
9.3
Will return for special occasion.
Ying H. Groups Singapore, November 15, 2014
train station, shopping, privacy, big room

Privacy, very accessible, big room
8.7
The reservation was booked under my friend's name for her birthday bash for 2 nights. First problem lies with the card, the hotel staff could have been more attentative to find out what's the name of the birthday girl. My friend is a lady and she's been addressed as a Mr. even though the card, cake & wine were only sent up after she checked in. Worse, the card was addressed to her with a MR. and the content wrote something along "we hope MR XX's friend enjoyed the...". For 2 days, we asked for extra utensils and ice, and we had to wait at least 30 minutes and with at least 2 phone calls before our request is being sent to our room. Worse, after the first night, house keeping was done, but the food we had last night was left on the dining table so we had to call and get someone to clear for us. But when the staff arrived, he was unsure what exactly we needed and he thought that we ordered room service the previous night so he was asking for trays, but what needs to be cleared were glasses and plates used for the wine and cake (there was no tray and we did not order any room service the first night). We asked for ice twice on the 2nd day, first time round it was delivered in a smaller ice container and 2nd time, it was sent in a big ice bucket (we actually liked that because we used a lot of ice). The staff asked if he could have the smaller ice container back. While he waited outside the room, I brought it out for him but his question shocked me - "only one?". On the 2nd night, we ordered room service and I was advised that preparation will take about 45 minutes but it was sent up only a couple moments later, piping hot. I do not understand what's the reason for the inconsistency in service because obviously the ground staff were extremely helpful and friendly, even room service was efficient but not simple requests or the most basic - house keeping. This is nothing expected of an international 5 star hotel.
Ho M. Couples Singapore, November 15, 2014
very smelly toilet. bedroom in old condition

smelly and old toilet. bedroom very old. people puking at lobby. terrible. not value for money.
3.7
smelly and old toilet. bedroom very old. people puking at lobby after clubbing at hotel. No offer of concierge services. I have to carry my own luggage up
Sim P. Families with young children Singapore, November 15, 2014
Staycation with family

location, amenity and pricing
8.7
Great location with both MRT and Bus stops near clark quay and few bus stops away from Chinatown. lots of eatery in the shopping mall service is prompt
Jules S. Families with older children United States of America, November 12, 2014
Been visiting for years and always liked it.

Location, Swiss, Location
10
Very good as usual.
Geok K. Solo travelers Singapore, November 10, 2014
Lousy Service

location + Harbor View
6
unpleasant. Some hotel staff service was horrible. Inpatience & Rude.
Vorakchan K. Families with young children Cambodia, November 10, 2014
Location, cleanliness, convenience.

Location, cleanliness, convenience.
9.7
If you travel with small kid, like my 14 months boy, this is the best hotel you can get. Very convenient access to different part of singapore via MRT located just right below the hotel.there is also an underground food court/ restaurant with variety of food choice. That, not to mention how staff take care your room, Ang how clean your room is. ah, and the plus part is the best view you can get to see- marina bay sand and the rest of skyrise buildings!
Ana I. Business travelers Canada, November 10, 2014
Awesome Singapore..

Comfortable, efficient and convenient
9.7
Very enjoyable and complete and magnificent view..
Siti N. Couples Singapore, November 9, 2014
Great Stay!

Conducive. Clean.
9.7
Great Stay.
Boon T. Couples Singapore, November 9, 2014
nice central hotel

location,service,view
8.7

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Customer Reviews - Swissotel The Stamford Hotel, Singapore

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