Back to hotel info

Excellent 8.3
Based on 5937 reviews

Verified traveler reviews

Filter by traveler type

based on 5937 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

Yong K.
December 15, 2015
Birthday stay
Location, Spa, Early Checkin
Overall stay was ok. I booked a room for 2 adults. The reception did not ask for second person name during check in. I asked her if 2 persons can use the spa facilities and she say ok. When my friend and I visited the spa, the lady at the spa counter say the room is registered only under my name for 1 person. I had to try to explain to her that I have already checked with the front counter lady and she say is ok for 2 person to use the spa facilities. After much negotiation, she allow my friend to use and say is for this time only!!! I had to get my friend to go front counter reception to register name. The room looks a bit old, but the view made my day as it was facing capitol. When I stayed in bangkok Le Meridien hotel during my birthday, the front counter staff was attentively enough to notice it was my birthday and greeted me 'Happy Birthday' and even get me a cake in my room. Unlike Swissotel, no greeting from the front counter and the lady never even smile.

Jiri P.
Czech Republic
December 15, 2015
Very good hotel on a very great place.
Great place, very good hotel, profesion staff
Very pleasant.

jeff W.
United Kingdom
December 14, 2015
not a place to stay if you expect politness
checking out, checking out and checking out
Upon check in you get the first taste of a somewhat noisy, dirty hotel. you only have to look at the suspended ceiling over the check in desk and you get a taste of what comes next. the same problem applies to the noise in the check-in area which plays loud music to the extent that you have to shout to be heard.

Ronald S.
December 14, 2015
Location is good. Food is great
Food, Location and customer service is good

Hong Kong
December 14, 2015
Long business trip stay
Spacious room, clean & good location

Archie N.
December 14, 2015
If location is a priority
location, convenience, view
Good stay mainly due to the hotel's location. Mall is very accessible from hotel, making it very convenient to grab food, do groceries, and shop around. MRT is also nearby. View of Singapore is really good from the higher floors. Hotel itself is quite old and although we requested for a non-smoking room because we had our toddler with us, the room still smelled of cigarettes.

Sheryl L.
December 13, 2015
Nice view
View, spacious room, convenient
The room was spacious n we called housekeeping late at night to change sheets which they still came and politely did it

Wai W.
December 12, 2015
Free cot near the bay
Provided free cot. Near MRT. Near Marina Bay

Kittiwat I.
December 11, 2015
Nice Location
Location, Room

December 10, 2015
So nice
The room, the view, the food
Very relaxing to return to after a long day walking around Singapore. The food was also great. I would stay there again and again and again.