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Excellent 8.3
Based on 5885 reviews

Recent customer comments

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Excellent



based on 5887 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

Elaine A.
Singapore
October 29, 2015
good and clean hotel
location, shopping and convenience

Lizah A.
Singapore
October 28, 2015
Good ambience
View , hotel cleanliness
Overall it was satisfying

LEBANON E.
Malaysia
October 28, 2015
Location
Location , clean and value for money
Location very convenient for shopping and business. Room very big

Jenny M.
Australia
October 27, 2015
A delightful treat
Huge room, breakfast, location
Once you get past the upsell...extas this was the best hotel I have stayed at in Singapore. The Agoda price made it possible.

Rebecca O.
Malaysia
October 27, 2015
Could be much better
Location, location, location
Could be better. My friend and I did not eat at any of the hotel's restaurants so the score given not not accurate. The first night we stayed, we had trouble with the bathroom tap. The hotel's engineer came after 2 calls and a visit to the reception. This was after about 35 minutes of my first call. Both my friend and I were not able to use the bath and we were merely waiting for someone to resolve the matter. Someone finally came - the tap was working but could not close properly so we had water dripping and running thorough out the night. Because it was my birthday, the hotel kindly provided a complimentary cake. My friend asked for the cake to be delivered at 9am as we were leaving for the airport at 10am. We waited till 9.25am and decided we could not wait any longer as it would be too much of a rush to enjoy to enjoy it so my friend called to have the cake packed. This was not a good way to start a birthday. My friend was very disappointed as she had planned the birthday do. I was dissappointed that a 5*hotel could be that dis-organized. I felt bad for my friend who took the time to organize and plan it.

MATE X.
China
October 27, 2015
Value for money
value for money; room comfort; location

Esther G.
Singapore
October 26, 2015
Great location.
Clean, good location, great scenery.
A little dated in the design. Should consider renovating the rooms. Otherwise a great experience.

Lim Y.
Malaysia
October 26, 2015
Location is good
1. Location 2. High floor 3.cleanliness
The hotel is a bit old, but good location, just beside the famous shopping centre.

Amarjeet S.
India
October 26, 2015
Nice comfortable stay
Location only
It was a nice stay, but we were expecting the room to be more cozy and comfortable. Interior was bit dull and old, not meant for couple and more suited to business travelers need. Bed was ok but was expecting it to bit more comfortable.

Tomi K.
Australia
October 25, 2015
Worn out
Location, transport, high floor
Surprisingly dated rooms, worn carpets and fixtures