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Excellent 8.3
Based on 5876 reviews

Recent customer comments

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Excellent



based on 5876 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

BENG T.
Singapore
May 11, 2015
No complimentary parking, bathtub faulty
location was good, room was spacious & services was fine.
Upon checkout then realised no complimentary parking? Wonder why as compared to many other hotels it's a norm to have it. The bathtub drainage stopper was not working, so my kids can't enjoy bubbles bath at all. Also, shower head cannot be taken out as the shower head is fixed, it's really difficult for us to help our kids in showering. The toilet flush need to push very hard, how is it possible for a Primary school kid to do it, even ladies also find it hard to flush. Room was spacious.

Antony H.
United Kingdom
May 11, 2015
over rated
location. proximity to other restaurants and shopping mall
As usual check in was like arriving at a bus station. Hotel is dated, staff are too busy to take care of you

Ehsan I.
Pakistan
May 11, 2015
Value for Money
Location, Nice View, Bar

Kah C.
Malaysia
May 10, 2015
Good location and comfortable rooms.
Location, connected to MRT and Shopping Mall

Lani D.
Indonesia
May 09, 2015
Very conveniently located, fantastic access
Location, location, lovation
Very pleasant. But the checking in process can be much better

Christopher D.
Australia
May 08, 2015
Good spot
Location, casino view and city view
Good location, good views, bigger 2 double beds, balcony as well.

WEE C.
Singapore
May 07, 2015
Great Staycation
Clean, quiet and near the city
It would be better if the hotel would reserve the room type in advance. We have to accept a smaller room and put in a request to wait for the standard single king bed room to be available.

Ludger J.
Germany
May 07, 2015
Perfect views
View and location
Dissappointed about the restaurant : excellent views, but no tablecloth in a 5 star restaurant ? And the menu is presented in a plastic card further on we had problems with the aircon : we selected the max temperature, but it was always freezing cold

wisely O.
Singapore
May 05, 2015
A very nice hotel
The food, the services and staff.
It was fabulous. All the staff was friendly and very helpful. And I was quite surprise that the hotel staff actually paid on behalf for one of my delivery of sandwiches as I was not in the hotel at that moment. To be, that was an awesome help. I would definitely come back again.

zainuddin H.
Singapore
May 05, 2015
Feedback Disappointment
location, transport, food
Request for 2 view sea and city but was given both city on 11th floor..hardly can see the sea.. Very disappointed bec either the reception dont understand me or he lied when he say he will give me 2 view. Book hotel for the view but 11th floor not much view to appreciate.