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Excellent 8.3
Based on 5929 reviews

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Excellent



based on 5929 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

Lina Y.
Indonesia
January 13, 2015
Stay on singapore
Convenience
Nice

Karpagam V.
Singapore
January 13, 2015
Staycation
Location, Shopping, View
Pleasant

George C.
Singapore
January 13, 2015
5 star or not?
easy access, shopping, shopping
I was both surprised and shocked on my return to the hotel which brought me many fond memories during my younger days... Firstly, I was surprised when the hotel staff showed up at the door with a birthday cake for my mother. I was just feeling cheeky when I was booking the hotel for a staycation to pamper my family when I intentionally noted that it would be my mum's birthday. And for that, I thank the hotel for the thoughtfulness. Secondly, I heard my mum cried for help from the bathroom halfway through taking a shower. The knob came off of the tap and the water cannot be stopped. After several attempts and everyone getting wet, we called the "Swiss Service", twice. First time, we waited 30 mins with no one coming to help. Second time, we called and quite clearly indicated our call previously was not registered. And the staff on the other end was sounding more impatient than us. We were at 2 minds when we were asked how was our stay at the hotel. Firstly, we know if we had stayed at a 3 star hotel, they would not bother to send a cake up. But then we also know that their tap would not fall off that easily. However one thing for sure, we would most likely still get a impatient receptionist on the line if we called in. Perhaps you be the judge. Oh! Don't expect to have a fridge to keep your unfinished snacks. The fridge is stocked up with drinks and once you pull one out, it's going into your bill.Ingenious invention to make you spend more. The most inconsiderate item I have ever found in a hotel room.

Donavan S.
Singapore
January 12, 2015
staycation
Location, view, rates
nice with a high floor view

gerard K.
Netherlands
January 10, 2015
Good location but old hotel
Location, room size, have a shared room for shower after check out

Chalitwan S.
Thailand
January 10, 2015
convenient and comfort
room, services and dining
very good. i definitely come back to stay here

Fartika J.
Singapore
January 10, 2015
best for traveller because it nearby to everywhere
spacious, nice view out of the room, comfortable.

Sevy A.
Indonesia
January 09, 2015
Good stay
The location is great

Shirin F.
Singapore
January 09, 2015
5 star hotel, 3 star service
location
located right above city hall Mrt is its only bonus. Car park is expensive, room is expensive, room is not as big as it seems. And staff was poor in performance

julia S.
Indonesia
January 08, 2015
good hotel, good location
near MRT, near shopping centre and friendly staff