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Excellent 8.5
Based on 143 reviews

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About Symphony Hotel

Description

Ideally located in Hanoi’s famous Old Quarter, Symphony Hotel offers a boutique accommodation with a touch of elegance. Welcoming and inviting, the atmosphere of the property is created by the thoughtful design and selective pieces from lavish furnishings, oil paintings to the black and photographs of the older days Hanoi. Observe the bustling ancient streets in the comfort of your guestroom where all the amenities are there to ensure you a pleasant stay. All rooms are decorated in different styles to complement its historic settings and suit your mood. For a cozy accommodation and reliable service, Symphony Hotel will satisfy your needs.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Food & beverage

  • room service
  • restaurant

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • ticket service
  • express check-in/check-out
  • luggage storage
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • smoking area

Health and security

  • 24-hour front desk

Business & money services

  • fax machine
  • meeting facilities
  • currency exchange

Languages Spoken

  • English
  • French
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 20 USD
Check-In From: 08:00AM
Check-Out Until: 12:00PM
Distance from City Center: 0.5 km
Distance to Airport: 40 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 6
Number of Restaurants: 1
Number of Rooms : 10
Reception Open Until: 12:00AM
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2010
Year Hotel Last Renovated: 2015
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Agoda Verified Reviews

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Staff Performance 9.0
  • Value for Money 9.0
  • Food/Dining 7.0

Galina T.
Netherlands
May 16, 2016
A little heaven in Hanoi
This cozy place in the middle of Old Quarter in Hanoi is a true must-visit. Excellent breakfast and extremely helpful staff. We arrived too early for our check in and were able to sleep a couple of hours in a different room before checking in in our booked room. Personnel speak good English and is very friendly!

Nakamura E.
United States
April 04, 2016
A bit overpriced for what you get
The room was fine, but the free breakfast was almost inedible. I have never had such awful eggs cooked for me before. The dining area is too small for all guests to use at once, as there are just three tables. Other places I stayed that were cheaper had much nicer food at breakfast.

Alan W.
United Kingdom
March 27, 2016
Nice little hotel with helpful staff
Good value for money hotel in a good location in the old quarter. Rooms slightly dated but clean and comfortable. Very help and pleasant staff. Buffet breakfast was good considering the size of the hotel.

haklip K.
South Korea
March 09, 2016
Very good Staff, Location
Near by Hoan Kiem, and Staff is very Kind.

haklip K.
South Korea
March 09, 2016
Near by Hoan Kiem, and Staff is very Kind.
Near by Hoan Kiem, and Staff is very Kind.

Peter W.
Australia
February 23, 2016
lovely boutique hotel
awesome location, easy walk to the lake, lovely staff and very comfortable rooms. Breakfast was the standard you would expect in a small hotel - but tasty nonetheless. We would book here again.

SIEW Y.
Malaysia
February 17, 2016
Clean and cozy hotel
A small hotel but clean room. Walking distance to the old quarters and therefore wasn't so noisy and crowded as compare to those hotel near the busy street at old quarters. About 5-10 minutes walks to St Joseph Cathedral. Alongside the road, foods can be easily found. We request for late check out and was granted and they also helps us to arrange for airport transfer. I will definitely recommend this hotel to my friends.

Hong S.
Malaysia
December 29, 2015
Good hotel
Staff, Location, weather

Mahubube S.
Bangladesh
December 27, 2015
5-star Service!
Location, Staff, Comfort
Our stay in Hanoi was enhanced because of Symphony Hotel. The owner (Mr. Cuong) and all the desk staff was very friendly, and helped us a great deal to arrange our Hanoi sightseeing and our tours to Perfume Pagoda and Halong Bay. The breakfast buffet, albeit small, consisted of healthy and delocious food! It was a perfect stay! I would definitely recommend this hotel to anyone wishing to stay in Hanoi.

John S.
United Kingdom
November 25, 2015
First Class Service
location, affordability and hotel facilities
When I book a hotel, I look for the best combination of affordability, location and facilities that I can find. I’m sure that is the same for most people. Affordability - the Symphony hotel is not expensive, despite the fact that it has spacious, clean rooms and a friendly and cheerful staff. Location - the Symphony hotel is located a short two minute walk from the lake and old town area of Hanoi, the areas where tourists head due to the attractions. Despite this central location, we found it to be very quiet in the nights. Facilities – in no particular order – the breakfast is excellent, cooked and cold varieties plentiful, and cheerfully served by attentive staff. When we inadvertently turned up 15 minutes after the 10.00am cut-off time one morning, we were cheerfully greeted and told to take our time. Nothing was taken away until we had finished (and I drank my usual two cups of coffee!!). The bedroom and en-suite bathroom were spacious, modern and kept very clean. The TV had an excellent picture as well as multiple sport and movie channels in addition to Vietnamese local channels. We found the free hotel wi-fi to be excellent – and a PC is provided in every room with easy internet usage. The hotel safe offered ready access when required, but a secure location for our valuables. The hotel manager, Mr Cuong, was extremely helpful in all matters and offered tours at discounts to the listed prices without being prompted. He arranged for us to be picked up from the airport on arrival and dropped us back at the airport for a very small charge. The airport service was very easy and efficient. You would be crazy to book anywhere else in central Hanoi – but if you do, at least you will give other people the chance to sample the first class service at the Symphony Hotel.


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