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Excellent



based on 150 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 9.0
  • Value for Money 9.0
  • Food/Dining 7.0

SIEW Y.
Malaysia
February 17, 2016
Clean and cozy hotel
A small hotel but clean room. Walking distance to the old quarters and therefore wasn't so noisy and crowded as compare to those hotel near the busy street at old quarters. About 5-10 minutes walks to St Joseph Cathedral. Alongside the road, foods can be easily found. We request for late check out and was granted and they also helps us to arrange for airport transfer. I will definitely recommend this hotel to my friends.

Hong S.
Malaysia
December 29, 2015
Good hotel
Staff, Location, weather

Mahubube S.
Bangladesh
December 27, 2015
5-star Service!
Location, Staff, Comfort
Our stay in Hanoi was enhanced because of Symphony Hotel. The owner (Mr. Cuong) and all the desk staff was very friendly, and helped us a great deal to arrange our Hanoi sightseeing and our tours to Perfume Pagoda and Halong Bay. The breakfast buffet, albeit small, consisted of healthy and delocious food! It was a perfect stay! I would definitely recommend this hotel to anyone wishing to stay in Hanoi.

John S.
United Kingdom
November 25, 2015
First Class Service
location, affordability and hotel facilities
When I book a hotel, I look for the best combination of affordability, location and facilities that I can find. I’m sure that is the same for most people. Affordability - the Symphony hotel is not expensive, despite the fact that it has spacious, clean rooms and a friendly and cheerful staff. Location - the Symphony hotel is located a short two minute walk from the lake and old town area of Hanoi, the areas where tourists head due to the attractions. Despite this central location, we found it to be very quiet in the nights. Facilities – in no particular order – the breakfast is excellent, cooked and cold varieties plentiful, and cheerfully served by attentive staff. When we inadvertently turned up 15 minutes after the 10.00am cut-off time one morning, we were cheerfully greeted and told to take our time. Nothing was taken away until we had finished (and I drank my usual two cups of coffee!!). The bedroom and en-suite bathroom were spacious, modern and kept very clean. The TV had an excellent picture as well as multiple sport and movie channels in addition to Vietnamese local channels. We found the free hotel wi-fi to be excellent – and a PC is provided in every room with easy internet usage. The hotel safe offered ready access when required, but a secure location for our valuables. The hotel manager, Mr Cuong, was extremely helpful in all matters and offered tours at discounts to the listed prices without being prompted. He arranged for us to be picked up from the airport on arrival and dropped us back at the airport for a very small charge. The airport service was very easy and efficient. You would be crazy to book anywhere else in central Hanoi – but if you do, at least you will give other people the chance to sample the first class service at the Symphony Hotel.

Brian P.
United Kingdom
November 18, 2015
A well run hotel in central Hanoi
Rooms, staff, breakfast
We really enjoyed our total four day stay at this hotel. The owner of the property, Cuong, goes the extra mile to ensure that his clients are satisfied with the rooms and services offered. We had a room on the 4th Floor and 5th Floor with a balcony. There is a lift to both these floors. The rooms were a good size with King size bed and a double. The rooms are very clean and there was plenty of hot water and the air conditioner was effective. There is also a mini bar and the prices were very competitive. The breakfast was very good and the coffee was the best we had in all of the hotels that we stayed in Vietnam. The hotel is reasonably located to the Lake and old town and eateries, approx. 10 minutes. We however walked across all districts in Hanoi covering a large area. There is a great feel to this city and I personally enjoyed it much more than Ho Chi Minh city. The owner arranged a trip on the brand new "La Farries" cruise to Ha Long bay for 1 night, two days. The trip was amazing and well worth the money we paid, The highlight of this trip was the three course evening meal in a cave. Absolutely breath-taking.It was not cheap but we were happy with the price. The owner looked after all of our luggage until we returned from the cruise and even paid for our transfer back to Hanoi airport. We highly recommend this hotel for the money paid and service received.

Warren S.
Australia
November 10, 2015
Good value in great location
Location and food stalls outside. Close to lake and puppet theatre
Staff very helpful and polite. Good value hotel in good location.

John H.
Canada
October 12, 2015
A hotel that truly caters to your needs
Friendly helpful staff, Lively location, convenience
A good hotel to stay in to get acquaint with Vietnam. This was my first trip to the country. The hotel staff go above and beyond their way to make us feel welcome. They showed us where to exchange money and get SIM card. They offered travel advices and tours to Ha Long Bay. They always offer assistance with a welcoming smile. Complimentary breakfast was excellent. We had their pho everyday and it was tasty. Room was expected for the price paid and we enjoyed it. Hotel is situated in the Old Quarters which is close to many attractions. Streets look totally different at night when street food vendors populate the area (Look to your left when leaving hotel). I recommend being adventurous and try out the street food. Advice: If this is your first time landing in Vietnam/Hanoi, I highly recommend the airport pickup service to the hotel so you can acclimatize to the traffic and motorbikes. Using a map app with GPS on your phone is way easier than orientating yourself with a paper map.

Karla T.
Australia
October 06, 2015
Good location, friendly staff
location, staff, clean

EARL P.
Philippines
September 25, 2015
Hospitality at its finest :)
Location, clean room and bathroom, the best service
We got to Hanoi at 3am and there's nowhere to change money to VND. The city sleeps early so make sure you're not hungry when you land. We took a cab and the very efficient staff Hoi even lend us money to pay the cab driver without any hesitation. He even checked us in early so we can rest and made sure we were comfortable. He even gave us a map since all of us have never been to Hanoi before. The ladies at the restaurant during breakfast were amazing too! I've only seen 3 staff in the hotel but all of them were exceptionally good! This tiny hotel beats service in most 5-star hotels. I'll recommend them to other travelers for sure.

Wun C.
Malaysia
September 23, 2015
Good location. Friendly staffs
Good location. Cleab. Friendly staffs
Was here for 1 day. Reached the hotel at about 5pm+ & wanted to go out for a walk. The staff was very friendly and immediately offer me a colorful map, showing me where I can go and what I can do. Will definitely come here to stay again if I ever come back to Hanoi as the hotel is centrally located with lots of restaurant, shops & the lake.