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Thaison Palace Hotel

9 Hang Voi Street, Near Hoan Kiem Lake,, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Formerly : Asia Paradise Hotel
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Area: Hoan Kiem District Number of Rooms: 35
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
1449 reviews

Value for Money
8.5
Location
8.7
Staff Performance
8.6
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.3
Food/Dining
7.6
All reviews (1449)
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Kevin M. Solo travelers New Zealand, September 8, 2014
Great hotel. Great location

The staff were so friendly ,honest and helpful the room was clean and very tidy. Air con. Fridge , nice hot shower. No stairs to climb. Wi. Very fast.in every room.
10
I would stay here again. It's in best part of old Hanoi ,easy walking distance to the lake and all the shopping including bars. . It a safe area for anyone wishing to travel to Hanoi.
Omar G. Solo travelers United States of America, September 8, 2014
No Hesitation recommending Thaison Palace

Staff, Location, Cleanliness
10
My stay at Thaison Palace Hotel could not have been better. The hotel itself is located in the old quarter a block or so from Hoan Kiem Lake. The rooms were spotless and included free small bottles of water each day. The breakfast, that was included, had a great spread, including juice, coffee, and a number of different options that were rotated on a daily basis (included western and Vietnamese options). Where Thaison truly shines, is in its wonderfully helpful staff. I would like to mention Joe and Richie specifically; however, all staff that I interacted with were extremely friendly and helpful. Whenever I returned to the hotel, I was always offered some kind of drink, coffee, green tea, or water. Joe, specifically, was extremely helpful arraigning my side trips from Hanoi to Sa Pa, Halong Bay, Hue, and Hoi An. He also followed up to make sure everything was going well and according to expectations. I would not hesitate to strongly recommend staying at Thaison Palace Hotel to my friends and family. Overall, my stay was exceptional, and would not think twice about staying again at Thaison on another trip to Vietnam/Hanoi
Toan N. Solo travelers United States of America, September 7, 2014
Hotel Thai Son

Service, Staff, Location
10
It was amazing, great staff, couldn't ask for more.
Janice E. Couples Australia, September 6, 2014
Friendly and comfortable

large room with huge, comfortable bed, great breakfast, great staff
10
We extended our stay at Thaison Palace as we were so happy with it. It was very close to the lake (and the water puppets) and within walking distance of all of Old Hanoi. The staff were wonderful - very attentive, helpful and humorous and even offered to drop us off to certain places on their motor bikes. They upgraded our room to a huge suite with an enormous, and more importantly, a very comfortable bed (not so easy to find in Vietnam as we discovered on previous trips). The included buffet breakfast was also excellent with an extensive and varied choice. We would be happy to recommend this hotel to others.
Cole W. Solo travelers New Zealand, September 4, 2014
Fantastic

Customer service
9.7
Best service I've had at a hotel
Maritess C. Groups Philippines, August 30, 2014
Best staff! Clean hotel and rooms. Good breakfast.

Best staff! Good location and good breakfast!
10
Hotel staff were very helpfull and accomodating. They speak fluent english and gives advise on places to go to. They have good breakfast. Rooms are very clean with good wifi.
Weiwei S. Solo travelers Singapore, August 29, 2014
very outstanding service!

super attentive staff who make the effort to add a personal touch, clean rooms, staff speak good english
9
What impressed me the most was the effort in making guest feel welcomed. Hotel staff are super attentive to needs; I feel as though I have a butler in hanoi!
Daniel M. Groups United States of America, August 27, 2014
Great.

Reduced price/discount. Staff. Included breakfast.
10
Rohayati S. Groups Malaysia, August 23, 2014
Great place to stay

friendly staff, great location, cozy room
8.7
We enjoy our stay at thaison hotel. Staff overall nice and friendly. Always put a smile on the faces and good in english communication.
Julie W. Families with older children United Kingdom, August 17, 2014
The best hotel stay in our 6 weeks of travelling

The lovely staff especially Joe, how welcome everyone makes you feel and the excellent customer service they provide
10
We had the most amazing time at the Thaison Palace Hotel, Joe was so charming and so very helpful and went out of his way to make sure we we enjoyed our stay; we haven't experienced customer service like this anywhere else in all our travels and we would most definitely stay there again if we went back to Hanoi. Can't recommend it enough!

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Customer Reviews - Thaison Palace Hotel, Hanoi

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