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Thaison Palace Hotel

9 Hang Voi Street, BEST LOCATION!, Hoan Kiem District, Hanoi, Vietnam

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based on 1670 reviews

1287 reviews in English

Value for Money
Staff Performance
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All reviews (1670)
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Gerome A. Groups Philippines, April 27, 2014

All staffs is friendly
One of my most excellent trip in Asian country.i will be back again soon...i miss all staff
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Egtheasilva A. Groups Indonesia, April 27, 2014
Enjoyable and good value for money

Good value for money, good service, friendly staff
I stayed there for 2 nights and the staff were very attentive and provide us with a good service. They arranged a taxi service to pick us from the airport but unfortunately the driver couldnt speak English, we were a bit worried at first but when we arrived in the hotel, the staff there can communicate very well in English. They upgrade us to the Family Suite for the first night and upgrade us again to a Deluxe room for the 2nd night. When we first arrived, they provide us with Old Quarter map and provide us with suggestions for things to do around the area. Since they are part of a bigger travel agency, they also offer the 1 day Ha Long Bay trip for USD 40/person (cheaper price than online booking). The travel service is good as they also provide us with tour guide. Overall, I think Thaison Palace is a good place to stay in Hanoi Old Quarter.
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Katherine L. Couples Australia, April 27, 2014
Great value, friendly helpful staff

Location, helpful staff, air conditioning
Great hotel in a good location, within easy walking distance of markets and tourist area without being too close to the very noisy part of town. Staff went out of their way to assist us, upgrading us two our of our three nits, helping us print out documents and recommending tour options. When my adaptor broke for my plugs they did not have any to borrow but one of the staff was offering to drive on his bike to go buy me one, which wasn't necessary as found stores that had them in main shopping area ten minutes walk away. Breakfast was the only thing I could recommend they change, as there was no cereal options and limited plain toast options, I ended up just having omelette and toast each morning. But for the price it is not a big deal. Would stay again.
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Yuek L. Couples Singapore, April 27, 2014
This absolutely fabulous hotel scores

All perfect
This absolutely fabulous hotel scores the most points. There is nothing better in the three-star category in Vietnam. The hotel and its great service tempts guests to stay a little longer. Our room was clean, nice and full of modern facilities. Strong air-con, hot water, lift, free Internet... All in good condition. We will be back next time and will choose this hotel if there are still rooms available.
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Thai M. Business travelers Vietnam, April 27, 2014
The best price in Old Quater

Best price, good location and great staff
We book 2 room though Agoda, their price around 20usd/night which was so low price and good service. Their location so easy to get every where in Old Quater - Hanoi. Will book this hotel when come back Hanoi
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Yuan S. Business travelers China, April 26, 2014
worth for the value

location, friendly stuff , and worth
the stuff was quite friendly to the customer seems it was a requirement from the managment of remembering every customer's name for their stuff, warmly!
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Thanh D. Groups Vietnam, April 26, 2014
This hotel is in the middle of Ha Noi

Nice food around the hotel
The room is too small
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Kevin K. Groups United States of America, April 25, 2014
Could not be better

Highly recommend
Confident to highly recommend this hotel for budget travelers who looking for nice, clean hotel with good service and good location. Very good service, good food and friendly staff. Joe, Catherin and Ken were superb. The tour to Halong which was arranged by this hotel is also highly recommended, remember to ask manager Joe for discount.
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Charles E. Couples Australia, April 25, 2014

Only staying one night
We booked in based on the reviews but found ourselves on the 9th floor with a lift to the 8th and no baggage assistance and having to wait till 3pm because of a late checkout?. The door was off the shower and was left leaning against the wall, the tap handle for the shower was on the floor of the shower. When mentioned to the staff the reply was "will fix tomorrow". If this was a "delux" room I would hate to see the standard offering.
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Hazel W. Groups Singapore, April 24, 2014
Good stay

Helpful staff, Good breakfast, Good room
I stayed with my parents at the hotel. After staying for 1 night, we checked out to go to Halong bay. Upon our return, we checked in to this same hotel. They gave us another room located at higher floor as the previous stay was slightly unpleasant. This new room is very clean and nice. Only other problem was they keep forgetting to provide us with 3 sets of toiletries. Overall the stay was great due to the friendliness of the frontline staffs.
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