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Thaison Palace Hotel

9 Hang Voi Street, BEST LOCATION!, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.3

based on 1686 reviews

1298 reviews in English

Value for Money
8.5
Location
8.7
Staff Performance
8.6
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.3
Food/Dining
7.6
All reviews (1686)
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Harald H. Solo travelers Germany, February 12, 2014
Pleasant hotel in the heart of Hanoi Old Quarter

An ideally situated for shopping in old quarter, staff are very friendly and helpful. Away from noisy traffic.
10
Have a great stay in Thaison Palace Hotel and we found everything is good.The staff are friendly and always helpful.Especially the manager,Kenny and Joe,who spoke good english and friendly to share the culture and traditions of Vietnam. Although the hotel is small,but the beds are big, clean and very comfortable.My friends and I stayed in a triple room with large and comfortable beds. And the hotel is centrally located in Old Quarter area. It' s easily accessible to the attractions,especialy to the sword lake and the night markets.You can find lots of street foods along the road. We also highly recommend to book Halong Bay on cruising boat as this hotel is a part of a travel company in Hanoi so their arrangement will be good at quality and prices.
Michael H. Couples Australia, February 11, 2014
Great

Staff, location, Large rooms
9.3
The hotel is located in a quiet street within walking distance to tourist attractions ( central), restaurants. Attentive and helpful staff with good language skills that makes you feel at home. I would stay there again.
Matthew L. Solo travelers United Kingdom, February 11, 2014
Great 2 night stay

Staff, price, location
10
Excellent, would thoroughly recommend this hotel. Clean, cheap and lovely staff.
Michel L. Solo travelers Australia, February 11, 2014
Nice and clean hotel

Close to attractions
6.3
Good stay for the price.Young staffs with good English and very helpful.The hotel will organise your tours for half price.
Tom W. Couples Canada, February 10, 2014
terrible room the first night but nice room later

location, staff,
8.3
The first night we stayed there, despite having booked a room with a window, we were given a horrible dark room with no window and plumbing that barely worked. The next day we were moved to a very nice room complete with windows. This room was clean and very nice. If you plan on booking this hotel, just don't agree to stay in that room should be a storage room only! Breakfast was pretty boring, with not much choice. The staff were all wonderful, friendly and helpful.
Samm T. Families with older children Malaysia, February 9, 2014
Great stay with friendly staffs!!!

The staffs, the staffs and the staffs!!!!
8.7
Small hotel but full of greats staffs who always be there to help the guests with a great smile on their faces. Small hotel with 5 stars service!
Ffyona M. Solo travelers United Kingdom, February 8, 2014
friendly and clean

staff, bed and the breakfast
8.3
Really good welcome...enjoyed my stay. Would certainly return if in area again
Krystal H. Couples New Zealand, February 6, 2014
average stay

good location
4.7
small room that was not very clean
Waratchada C. Couples Thailand, February 4, 2014
Friendly staff and center city hotel

warm welcome by friendly staff , best location , big clean room with air condition
7
Frederick S. Couples Belgium, February 3, 2014
Wonderful hotel in perfect location

Room, staff, food, location
9.7
The location is excellent with all good restaurants and delicious street foods meals nearby this hotel such as High Way Four, New Day Restaurant... Excellent hotel right in the city center and highly recommend staying here. The room is so wonderful with nice decor, nice pictures on wall, and the beds very comfortable. Staff is so helpful, mind and brilliant. They were always there with big smile to help you in anyway. We booked Halong Bay cruise on Galaxy Cruise via Mr. Kenny Lee and got his offer for nicer cabin and discounted price. Pick up service from airport to hotel also convenient and comfortable.
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