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Excellent 8.3
Based on 1709 reviews

Recent customer comments

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based on 1709 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.9
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

Min C.
South Korea
February 05, 2014
Best hotel for budget travelers
Nice and very clean rooms. The decors are so attractive. good location and so friendly staff
We are so happy for our stay at Thaison Palace Hotel and we highly recommend this hotel for everybody from Korea who intend to visit Vietnam. This hotel is great and extremely friendly staff. We booked the tour to Halong Bay with them on Glory Cruise ( 4 star), very good, amazing good to money. Good for all!

Rhys B.
New Zealand
February 02, 2014
Central, clean and friendly staff
Clean room, very friendly staff, central location
Couldn't have been better for reasons above. The staff went out of their way to help. The tour organizer, Mr Joe was extremely friendly and efficient, organizing for me a cost-effective programme that worked 100%.

Airil A.
February 01, 2014
Perfect & competitive! Extended for another 6 days
friendly staff, comfortable room, near all tourists attraction
The stay was perfect. I extended for another 6 days here and the manager helped me with my 7 days all inclusive package, at 2230hrs, the same night I arrived. Staff speaks good English, and within walking distance to Hoan Kiem lake.

Arthur H.
February 01, 2014
So good hotel in best location
Everything was perfect and perfect
We stayed here on our way to starting a 15 day tour around Vietnam. This was a magnificent Hotel that was beautifully. In the hub of Hanoi and very close to the Hoan Kiem lake, it was only a short walk in the morning down to the lake to watch local people start the day. The staff was excellent & couldn't do enough to help. We booked the Hanoi City tour and Hoa Lu- Tam Coc tour via mr. Joe and got excellent quality. I would definitely recommend Thaison Palace Hotel if you come to Hanoi. TIP: Pay a little more to get Deluxe room for much better quality. Pick up service was at good quality and comfortable. Travel Desk at lobby was useful and good quality.

emily C.
January 31, 2014
Great customer service, small rooms
Customer service, location, price
This hotel left an impression on me because of the staff performance. The guy behind the counter at all times plus the hotel manager both went above and beyond in making sure we left with a good impression. We had stayed only for one night, and unfortunately, they hooked us up with a tour group (to Halong Bay) that was absolutely horrendous. Worst tour guide and terrible trip. The bus driver refused to drop us off at our hotel! We had to put up a fight. Anyways, we complained to the hotel management and they were apologetic and issued a partial refund, esp when they didn't have to. I find this kind of service rare (in asia) and would recommend them again.

January 29, 2014
Nice city hotel which located in Hanoi city ,
Friendly staff , Close to shopping areas , Close to local restaurants

Manjit K.
January 29, 2014
Pleasant stay with friendly staff
Central location, attentive staff, clean

January 28, 2014
Quiet room. Very old place but clean.
Quiet clean good breakfast
Can get better hotel for this price. Very old, need renovation. Bathroom one of the worst I have been in.

arief K.
January 26, 2014
Highly recommend
room., location, food and staff
Highly recommend Thaison Palace hotel when staying in Hanoi. The location was perfect...very close to the water puppets, Jade Temple / lake, and other notable Old Quarter attractions. The hotel is small but very comfortable we stayed in the Superior double room which was lovely, spacious & clean. The hotel is close to everything. I would like to thank the staff I will definitely be returning.

George S.
United States
January 25, 2014
Adequate and Clean
Cheap, Adequate and friendly Staffs
It was adequate, I certainly got my money's worth, and what I bargained for. No surprises.