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Excellent 8.3
Based on 1701 reviews

Recent customer comments

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based on 1701 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

9.7 Marisa P.
United States
January 06, 2014
spacious room and very friendly staff
location, nice breakfast, helpful staff
We had a nice stay at the thaison palace. I would definitely recommend the hotel to a friend.

8 Jeanny W.
January 06, 2014
just comfortable
great breakfast & staff

9.7 Karla D.
January 06, 2014
Best hotel in Hanoi, Vietnam
Very good little hotel and much better than we imagine.
We came and stayed with friends for 5 days. Reception staffs were quite helpful and very friendly. The restaurant for breakfast is amazing with buffet choice. The food, staff and the room was splendid. We got special offer for our trip with Hoa lu , tam coc tour 1 day and Halong 2 days 1 night with Glory Cruise. We would say that everything was excellent.Would definitely choose this hotel for our next stay Room Tip: Try to get a room facing city views.

10 prapruit K.
January 05, 2014
Excellent Hospitality
Room, staff, food, location and rooms size
Took advice from tripadvisor and booked a superior room at the Thaison Palace Hotel via Agoda and we certainly weren't disappointed. Room was as seen in photos, clean, modern and very comfortable together with electric massage chair and laptop with free internet use, all for £29 per night including breakfast, almost too good to be true! We were only in this hotel for one night on our way to Halong Bay, but the hotel arranged to collect us from the airport, were very friendly on arrival, the breakfast was great, the lady even cooked me an omelette with bean sprouts, a first for me but very tasty. Location is perfect, next street down to the lake and puppet theatre, I wouldn't hesitate to stop here again if back in Hanoi

9.7 Arlene D.
January 05, 2014
nice staff comfortable room clean and relaxing.
nice staff easy access good speed of wi fi
Happy, comfortable, walking distance to tourist spots and good breakfast. Worth the hotel room price.

10 Mark C.
United Kingdom
January 05, 2014
Excellent hotel and great service!
Room, location, food and staff
Excellent hotel and great service! The room was clean, tidy, and city views through the windows makes it eye-catching! They served us a welcome drink, 2 bottle of water complimentary , what a nice thought! And my experience the next morning is even better. Although the restaurant is small on the ground-semi basement floor next door... they serve us with all you can eat breakfast buffet break/ set menu. Food was perfect, hot and very delicious. Staff was nice and friendly, especially the front desk staff. We booked with them for Halong bay on Glory Cruise and got more than our expectation. Highly recommend as tt was truly a worthwhile stay!

5.7 Seree R.
January 01, 2014
The worst hotel ever in Hanoi.
Location location location
Very bad staff and it's a cheating hotel. They claimed that our room having toilet problems and no other rooms left for change. They offered another hotel in their chain. The offer hotel is new look better as they claimed but it is near the construction site that had a noise problem. We tried to ask for money back, but they refused. We have no choice and don't want to argue any more. Just don't want to go back this hotel again for next visit.

9.7 Bradley L.
December 27, 2013
The best staff, so clean and warm and cosy :-)
The Staff, Buffet Breakfast, Cleanliness, Hot aircon.
We absolutely loved staying at this hotel, location is in old quarter. The staff were funny and friendly they even made us a mini buffet as we slept in one day and missed breakfast but they still brought us out plates of food so friendly. They can arrange tours and transfers from the airport. The hotel is so clean and had new air-con it was cold in Hanoi in December but in our room was warm. New bathroom great decor in our room. Fast checkin and checkout. They let us check in really early also. I highly recommend staying here one of the best places i stayed in asia and definitely one of the best value. Breakfast is great and staff are even better. Thanks again to the staff see you next time :-). PS be ready for some crazy traffic in Hanoi motorbikes just keep looking both ways and go with it :-).

10 En C.
December 26, 2013
5 star service
room, location, staff and staff
A true pleasure to stay in this property. The staff is truly amazing! They know your name within 2 minutes of having entered any venue within the hotel. The rooms are large and very comfortable.The breakfast buffet is great combined with free tea and coffee all days. Love to stay at Thaison Palace Hotel again. P/S: If you want to get pick up service and Halong Bay cruise overnight there with good quality and price should contact Mr. Kenny via online. Great for sure!

8 Le T.
December 23, 2013
quite good
tiny room, good bed and good staff
I was introduced that I got an free upgrade to superior room but I feel it's not true. The new room doesnt have a security lock inside and the bath room, bath tube are quite small. Even though, the staff is good,friendly and peaceful. The hotel is near the Hoan Kiem lake and ancient area