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Thaison Palace Hotel

9 Hang Voi Street, BEST LOCATION!, Hoan Kiem District, Hanoi, Vietnam

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based on 1681 reviews

1295 reviews in English

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All reviews (1681)
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Blair C. Couples New Zealand, November 26, 2013
Handy location, good staff,

Location, staff,
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Loong W. Couples Malaysia, November 25, 2013
Budget hotel, but dissapointing

budget, near to city, friendly stuff
Not a very good experience. The room is small, especially the toilet. However, with the price paid, you can't expect more. However, i do have bad experience here. After return back to hotel at the night, we switch on the air conditional and prepare to sleep. But there's a lot of "black color material (like some air conditional internal plastic material)constantly dropping out from the air conditional. But since it's too late and we are quite tired, so we only make complaint on the second day. Also, the blanket provided is very thin, look more like a "large size towel", and the double bed requested is actually joint of two single bed. Lastly, as we need to check-out early the next day to catch up the flight, we did request for early breakfast for take away. But quite disappointed it was not prepared and simply give us a plaint bread only.
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Siaw M. Families with older children Malaysia, November 25, 2013
Perfect hotel for great family visit to Hanoi

rooms, staff, lobby and location
This is a lovely hotel-pretty central with the Old quarter only about a 4 minute walk away. Breakfast in the hotel was quite good with a wide variety of foods to cater for all nationalities. There was a Lotteria fast food chain store around the corner in case you wanted some western fast food, or plenty of local street food and local cafes around the place too. Our room was lovely, we had a roll away bed added and even with this we still had enough space to move around. The breakfast buffet was great, local foods as well as western cereals for the kids, great bread and croissants etc, bacon, eggs etc. The service from the staff was very friendly, starting from all the emails i sent before our trip to confirm our requirement to Halong Bay trip on Glory Cruise and it turned to be an excellent trip. We had a great stay in Hanoi, Vietnam and would like to come back.
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Siaw M. Families with older children Malaysia, November 25, 2013
Excellent hotel

Ten marke for this hotel
The location was perfect á it 's located between Hoan Kiem Lake and Dong Xuan Market and the scenery around the hotel was quite picturesque with a mixture of tourist sight sand locals to intermingle with. The staff was very understanding as to my need sand waived the late check out charges. Their concern for my comfort and peace of mind was a nice touch. Our room was very nice and quiet. We booked the Halong Glory Cruise onlive with Mr Kenny Lee and he was so generously offered us good price free upgrade to his new Premium Cruise. Joe at front desk was also very helpful and his arrangement for Sapa Tour also excellent. All in all we were very satisfied with our stay there and highly recommend this hotel
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James H. Couples United States of America, November 23, 2013
nice breakfast and very kind staff

really good buffet breakfast, centrally located and they have nice plan for tour.
l did stay nov-21,22 & nov-23.always a clean room & staff was very kind with helpful information.l did enjoy nice buffet breakfast on every morning.l think good value for money.so l will recommend to anyone.
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Kim-Dong D. Couples Germany, November 22, 2013
Superior room have not window

nice staff, old village area, quiet
The staff is very good and helpful, breadfast was not interesting,there is no Windows in the superior room.
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Eiffel T. Solo travelers Taiwan, November 21, 2013
room is clean

very easy to go to the lake
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Ioannis X. Couples France, November 21, 2013
Excellent stay.Rooms and staff are five star

The hotel has been renovated recently.Lovely,sparkling rooms,the management and all staff are excellent.Goncratulations
We stay at the Thaison from 8-13/11 and 19-21/11/13.Both stays were excellent and memorable as oppose to the Victory Hotel in Saigon where we also booked with you from 13-19/11/13 and I am writing a formal complain to customer service. I am a professional hotelier,with 30 years experience,studied and trained in the UK so I can be critical but I couldn't fault the Thaison. In few words the hotel is excellent,very clean,rooms are excellent,all management staff are brilliant,good location and overall great value for money.Thank you for a lovely holiday.
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Henry J. Couples Australia, November 20, 2013
Location worked well for me. Clean and modern!

Locality, pleasant staff, Great value for money.
Very surprised that we can got much better from just a 3 star ( Exceeding our expected), the hotel was modern, exceptionally clean and spacious. We felt very comfortable during our stay. As an extra bonus, we could use free buffet breakfast, free wifi and free tea and coffee all day.Very well placed for shopping and sight-seeing, far enough removed from the madding crowds. Situated in a great area with its own character. We used the travel desk to book our tour to Halong Bay on Glory Cruise for 2 days and 1 night there- really an excellent trip.
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Chee F. Solo travelers Malaysia, November 19, 2013
centrally location

location,clean roon , friendly staffs
location is ok. room is clean. staff is quite friendly . The toilet room water pressure is low and unable to bath.
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