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Thaison Palace Hotel

9 Hang Voi Street, BEST LOCATION!, Hoan Kiem District, Hanoi, Vietnam

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based on 1686 reviews

1298 reviews in English

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Staff Performance
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All reviews (1686)
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Ioannis X. Couples France, November 21, 2013
Excellent stay.Rooms and staff are five star

The hotel has been renovated recently.Lovely,sparkling rooms,the management and all staff are excellent.Goncratulations
We stay at the Thaison from 8-13/11 and 19-21/11/13.Both stays were excellent and memorable as oppose to the Victory Hotel in Saigon where we also booked with you from 13-19/11/13 and I am writing a formal complain to customer service. I am a professional hotelier,with 30 years experience,studied and trained in the UK so I can be critical but I couldn't fault the Thaison. In few words the hotel is excellent,very clean,rooms are excellent,all management staff are brilliant,good location and overall great value for money.Thank you for a lovely holiday.
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Henry J. Couples Australia, November 20, 2013
Location worked well for me. Clean and modern!

Locality, pleasant staff, Great value for money.
Very surprised that we can got much better from just a 3 star ( Exceeding our expected), the hotel was modern, exceptionally clean and spacious. We felt very comfortable during our stay. As an extra bonus, we could use free buffet breakfast, free wifi and free tea and coffee all day.Very well placed for shopping and sight-seeing, far enough removed from the madding crowds. Situated in a great area with its own character. We used the travel desk to book our tour to Halong Bay on Glory Cruise for 2 days and 1 night there- really an excellent trip.
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Chee F. Solo travelers Malaysia, November 19, 2013
centrally location

location,clean roon , friendly staffs
location is ok. room is clean. staff is quite friendly . The toilet room water pressure is low and unable to bath.
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Li L. Families with young children Malaysia, November 18, 2013
Aswome hotel in Hanoi center

Good and perfect in all
The location, the price, the cleanliness, room amenities, check out time, the service - all were superb! The room was very spacious and comfy. The hotel was situated on a main road however you could not hear the traffic. The staff were very friendly and helpful. Thank you Joe for your arrangement for our tours to Hoa Lu- Tam Coc and Galaxy Cruise Classic in Halong Bay. The food was lovely. Pick up service from airport to hotel for 18 USd and it was comfortable.
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Bao T. Couples Vietnam, November 17, 2013
luxury hotel and best price

great for all
this is a luxury small hotel within the old quarters. it is about 45 mins from the airport. there isn't any facilities in the hotel to shout for, but the neatness and cleanliness make up for it. it is also about 1 street away from hoan kiem lake, and other restaurants in the area. the receptionists and concierge staff is well verse in english. they are very friendly and is able to advice places to visit or good massage spa to go to. the hotel room (i stayed in suite as was free upgraded for just 1 night) is also just adequately sized. the suite isn't the same suite u will expect from a 5-star hotel. it is about the same size of a deluxe room in 5-star hotel. there's 2 king size size bed, too much furniture (which make the room a bit cramp with 65 sq ms) and the layout is not abit awkward as they try to squeeze too much into the room. there is much view for a "city view" room since all the buildings are lower height so the views were amazing.
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Isabelle H. Solo travelers France, November 17, 2013
would not pay more than 25 a night

location/ quiet for the city/ clean
We can regret that the staff knows we're richer than us and try to expl I oit it. Dont buy your tours to halonv bay or b whatever at thevreception and do not buy your shuttle to the airport. There is a public shuttle for 2dollars which drop you close to the lake, 7mjn walking from the hotel
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Alex B. Couples United Kingdom, November 16, 2013
Could be highly recommmended!

Best staff, nice room and handy location
In general this is an excellent hotel to stay. The staff are all very friendly and professional. The quality of the room was brilliant. Large, top quality and with all the features you would expect. A good nights sleep is assured! Checking in and out was a breeze. It is a bit pricey but you get what you pay for with the room quality, excellent staff and location. We also can recommend to use their travel desk as it 's easy useful and good quality and good at price too.
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Rhys B. Solo travelers New Zealand, November 15, 2013
Central, clean and friendly staff

Clean room, very friendly staff, central location
Couldn't have been better for reasons above. The staff went out of their way to help. The tour organizer, Mr Joe was extremely friendly and efficient, organizing for me a cost-effective programme that worked 100%.
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Yanri H. Couples Indonesia, November 14, 2013
in my opinion, the bath tub isn't good condition

friendly staff, easy check in -check out & easy to tourism location
I'm surprised about the condition of the hotel because it doesn't look like in photo.
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Ewa L. Couples United Kingdom, November 13, 2013
Best hotel in Hanoi

Nicest room, very clean and friendly staff
This hotel is in a central location of Hanoi. Staying here, we were able to walk to many old attractions and nearby restaurants. Shopping from here was easily to do. We stayed at Thaison Hotel both times before and after our trip to Halong Bay, and it was a hotel recommended by my friends, who stayed there last year. Thanks for your nice services and friendliness. Thaison Palace Hotel for my experience is the best hotel in Hanoi now.
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