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Excellent 8.3
Based on 1709 reviews

Recent customer comments

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based on 1709 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.9
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

Laura H.
December 17, 2013
Please do not pay more for other expensive hotels
Best hotel and great service and modern and large rooms
Actually, we could feel the excellent service before we checked-in as they always promptly replied our email with care. When we arrived there, the staff was so fantastic and helpful, especially Kathy. They recommended places and restaurants. They also advised how to travel, how much the taxi should cost and suggest how to avoid spam taxi. After our first night there, we went to Halong Bay and Sapa, and then back to Thaison for 2 last nights of our trip. They let us leave our baggage there and allow us to use toilet before travelling every time. The hotel even sent the staff to pick us up from train station when we back from Sapa. That's so Amazing. Above than that, the room was comfortable and clean. The facilities was modern and breakfast was so good. We highlight their Halong Bay Glory cruise which was booked by Mr. Kenny and The Sapa Trip as well. Both trips were excellent and we highly recommend!

Kristina N.
December 17, 2013
A Hidden Gem
All rooms are equipped with a laptop and flat screen tv with a good selection of Vietnamese and English channels. Good location and excellent staff
We came to Vietnam in Dec and booked the first 2 nights in this hotel through Agoda. The hotel is well located in the old quarter; very clean and comfortable but more than that: it is the team and especially the manager M.Joe which made our stay a great stay. He helped us a lot in organizing our trip: booking airline tickets, hotel rooms and rescheduling some stages of our trip by telling us cities that are worth or not worth spending time. when we arrived, our room was not ready but they have lent us a room to rest a few hours and take a shower: it's really nice! When returning from Sapa at 4:30 am, the staff already woke up and welcomed us with big smiles and gave us a free room to sleep 3 or 4 hours before our departure for the airport. the only thing a bit negative: Breakfast finishes at 10am, so when we woke up late at 10.30, we missed it . In conclusion, I really recommend this hotel, the price / quality ratio is very good

December 16, 2013
Strong recommend this hotel
room, staff, food, location and facilities
Hello to all who read our comments, we had a great time in this hotel with our family of 2 children during our vacation in Hanoi Vietnam. Here are the reasons that may help you to choose this hotel: - The staff is very friendly, organized and above all kindly help to all your questions. - The breakfast is varied (eggs or bread butter and jam or pancake and drinks) - The hotel is very clean (bed, bathroom) - Located in the center of the old quarter of Hanoi - Good Price -free internet connection Can book tours to Halong Bay, Sapa, etc ... with better rates than at other fake agencies which you can see in every street in the Old quarter of Hanoi A negative point: the window of the double room overlooks to the streets, so if you open the window, it can be quite noisy (but I think every street in the old Quarter is noisy because it’s “Hanoi” ). In conclusion, we didn’t have any problems with this hotel, strongly recommend!

Ingrid S.
December 15, 2013
Valued hotel to stay in Hanoi, Vietnam
Rooms, clean and friendly staff. Good location and good breakfast as well.
A very nice stay. The room is spacious and comfortable for two people. Convenient restaurants, shops and markets nearby. The hotel team is very professional, smiling, friendly and always ready to help you at all time. This really created a friendship link between them and us. Great stay! Will be back to this warm hotel next time! Should ask Joe ( Hotel manager) for Halong bay and Sapa tour and we highly recommend the Halong Glory Cruise.

Chee Y.
December 12, 2013
Small but clean room with attentive staffs
Good location, clean room & reasonable price
Thaison Palace hotel is very near to the Old Quarter which is famous for shopping and good food. If you plan to spend quite some times at Old Quarter, then Thaisan Palace is a good choice. The hotel is quite small but the room is comfortable and clean. The staffs there are quite friendly as well.

Chee Y.
December 12, 2013
Comfortable and attentive staffs
Good location, clean room, reasonble price
Thaison Palace hotel is very near to the Old Quarter which is famous for shopping and good food. If you plan to spend quite some times at Old Quarter, then Thaisan Palace is a good choice. The hotel is quite small but the room is comfortable and clean. The staffs there are quite friendly as well.

Siaw L.
December 10, 2013
Perfect hotel for great family visit to Hanoi
rooms, staff, lobby and location
This is a lovely hotel-pretty central with the Old quarter only about a 4 minute walk away. Breakfast in the hotel was quite good with a wide variety of foods to cater for all nationalities. There was a Lotteria fast food chain store around the corner in case you wanted some western fast food, or plenty of local street food and local cafes around the place too. Our room was lovely, we had a roll away bed added and even with this we still had enough space to move around. The breakfast buffet was great, local foods as well as western cereals for the kids, great bread and croissants etc, bacon, eggs etc. The service from the staff was very friendly, starting from all the emails i sent before our trip to confirm our requirement to Halong Bay trip on Glory Cruise and it turned to be an excellent trip. We had a great stay in Hanoi, Vietnam and would like to come back.

Siaw L.
December 10, 2013
Best hotel to stay for families
Best hotel and nicest staff, good location and excellent breakfast
We stayed 3 times during our stay from 25/11 to 30/11 separately due to our trips the staffs gave us a fantastic welcome with great quality of service and friendliness of staff. We have even been invited on several occasions to dinners by the hotel staff in all simplicity and usability. Such a friendliness and kindness!The excursions (Sapa trekking excursion) and the Perfume Pagoda are well organized by this hotel and we felt very comfortable. A member of the hotel staff even took us to the station and received upon our return from Sapa tour. We highly recommend this hotel for families and couple.

Chian B.
December 10, 2013
Cozy hotel and friendly staff
Centrally located in old quarter town area and easy access to the night market by foot

alan B.
December 10, 2013
fantastic staff ,great value for money
the staff ,the room and the breakfast
From first check in to check out we had a great time there ,Joe the manager was a fantastic host and nothing was to much trouble . We are looking forward to coming again next year .