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Excellent 8.3
Based on 1700 reviews

Agoda Verified Reviews

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based on 1700 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Staff Performance 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

9.7 HENRY C.
November 22, 2013
Location worked well for me. Clean and modern!
Locality, pleasant staff, Great value for money.
Very surprised that we can got much better from just a 3 star ( Exceeding our expected), the hotel was modern, exceptionally clean and spacious. We felt very comfortable during our stay. As an extra bonus, we could use free buffet breakfast, free wifi and free tea and coffee all day.Very well placed for shopping and sight-seeing, far enough removed from the madding crowds. Situated in a great area with its own character. We used the travel desk to book our tour to Halong Bay on Glory Cruise for 2 days and 1 night there- really an excellent trip.

10 Alex B.
United Kingdom
November 21, 2013
Could be highly recommmended!
Best staff, nice room and handy location
In general this is an excellent hotel to stay. The staff are all very friendly and professional. The quality of the room was brilliant. Large, top quality and with all the features you would expect. A good nights sleep is assured! Checking in and out was a breeze. It is a bit pricey but you get what you pay for with the room quality, excellent staff and location. We also can recommend to use their travel desk as it 's easy useful and good quality and good at price too.

5.3 YANRI P.
November 20, 2013
in my opinion, the bath tub isn't good condition
friendly staff, easy check in -check out & easy to tourism location
I'm surprised about the condition of the hotel because it doesn't look like in photo.

7.3 isabelle H.
November 20, 2013
would not pay more than 25 a night
location/ quiet for the city/ clean
We can regret that the staff knows we're richer than us and try to expl I oit it. Dont buy your tours to halonv bay or b whatever at thevreception and do not buy your shuttle to the airport. There is a public shuttle for 2dollars which drop you close to the lake, 7mjn walking from the hotel

8.7 gregory L.
November 19, 2013
Well organised and friendly
Language. Friendly. Comfortable .homely.
The staff were so friendly and helpful,the tours well organised,the room was huge and comfortable and the location was near the centre of Hanoi.

10 BAO N.
November 19, 2013
luxury hotel and best price
great for all
this is a luxury small hotel within the old quarters. it is about 45 mins from the airport. there isn't any facilities in the hotel to shout for, but the neatness and cleanliness make up for it. it is also about 1 street away from hoan kiem lake, and other restaurants in the area. the receptionists and concierge staff is well verse in english. they are very friendly and is able to advice places to visit or good massage spa to go to. the hotel room (i stayed in suite as was free upgraded for just 1 night) is also just adequately sized. the suite isn't the same suite u will expect from a 5-star hotel. it is about the same size of a deluxe room in 5-star hotel. there's 2 king size size bed, too much furniture (which make the room a bit cramp with 65 sq ms) and the layout is not abit awkward as they try to squeeze too much into the room. there is much view for a "city view" room since all the buildings are lower height so the views were amazing.

8.3 Miranda W.
November 14, 2013
Very friendly and accommodating staff
The rooms, the staff and the location
I decided to extend my entire stay to the hotel. They arranged airport transfers and also our Halong Bay visit which included upgrades. Overall, excellent value for money and would be happy to return.

10 Hoa N.
November 12, 2013
A haven of hospitality
Very conveniently located in the heart of the tourist area by Hanoi's Old Quarter, the hotel has funky, elegantly furnished rooms. Add to that five-star service by an incredibly friendly and helpful s
My review will run the risk of trotting out a host of cliches, but my stay at Thaison Palace Hotel was a truly memorable experience. Very conveniently located in the heart of the tourist area by Hanoi's Old Quarter, the hotel has funky, elegantly furnished rooms. Add to that five-star service by an incredibly friendly and helpful staff, and you have a winner. Having run the usual gauntlet of attempted scams from avaricious Cyclo drivers to taxis with rigged meters, I found a safe haven at Thaison Palace Hotel, where Joe, Nancy, Anna and especial Boss Kenny... Very helpful, honest and polite. I definitely recommend staying there.

9.7 jan D.
November 12, 2013
What great value for money
Rooms, staff, nice views from the window and coffee
We were met with smiles from the staff that all seemed very willing to make our stay as comfortable as possible. The accommodations were great. There was a big bed in a charming room, and a big window that had a beautiful view of the Hanoi modern side. The staff helped us organize a tour to Halong Bay, which was amazing. They also gave us a lot of good ideas about places to go to in Hanoi. Impressive Hotel even sent some postcards out for me. The amount of money I left to have them sent was insufficient, but they still sent them out for me - incredible customer service. Impressive Hotel was our favorite hotel throughout our travels. If I return to Hanoi I will definitely stay at Thaison Palace Hotel. I highly recommend it to any couple staying in Hanoi. TIP: Should contact hotel to arrange the pickup service after confirming your booking. Halong bay on Galaxy Premium Cruise booked via this hotel through online is recommended!

10 wilawan I.
November 12, 2013
A very good 3 star hotel
Staff, location, breakfast, internet, food
The location is great and the room very clean and neat up. I loved the bathroom, very spacious and . Hoan Kiem lake just in 3 minute walk away from the beach. The breakfast was ok, with typical food of Buffet. It was great at all! The hotel room was clean, nice and in a great location. The rooms with A/C, English TV, hot shower water, tea, coffee. The hotel really nice, and staffs were so nice and very sweet. Love to stay again and highly recommend Thaison Palace hotel