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Excellent 8.3
Based on 1710 reviews

Recent customer comments

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based on 1710 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.9
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

elbert H.
United States
November 10, 2013
Visiting Hanoi choose Thaison Palace Hotel
rooms, staff, tour desk, pick up service
We booked a superior double room for 1 night at this hotel, and our room was comfortable, spacious and very clean. Bathroom was nice with hot water shower work well. Breakfast was good with many options. We were really impressed with staffs working here. Enthusiastic, friendly, hard-working, and very helpful. Very valued hotel for money. Joe, the manager was a super man, very hard working and honest. He helped us to resolve the problem deal with flight tickets and hotel in Ho Chi Minh city. He also helped us to book the Halong Bay tour for 2 days overnight on boat ( Galaxy Cruise)- an excellent trip and it was the best period of time in Vietnam. Visiting Hanoi should choose Thaison Palace Hotel for happy stay.

November 10, 2013
Nice hotel services and awsome staff
Good location, very large and clean room, awsome staff and useful travel desk
Not many words to say, but the hotel, staff, room view, food, service, location all were very excellent. Even lucky, at the time we stayed there, average temperature just stay around 20 degrees, and we had all day sunshine and a bit windy on our window. We were on the 6th floor, and our room has window with lovely city views. We loved it very much,. Everything was in exceptional, and we like to stay again. Highly recommend to book pick up service and Halong Bay on Galaxy Cruise online via Boss Kenny Lee to get his special offer and better quality.

Voradeth P.
November 10, 2013
Clean room and friendly staff
Centrally located with walking distance access to shopping areas
Centrally located with walking distance access to shopping areas. Clean room and friendly staff. They speak little English. Internet weak but works. Better buy Sim and use it. Much more easier! Breakfast? Noodle Soup.

Kwok L.
November 10, 2013
pleasant stay
friendly staff, good breakfast variety, handy money exchange
pros: we got an upgrade for the 1st night that was great. attentive staff. assisting in booking tours(although we didn't use this service). money exchange was available and the rate was equivalent to banks (some places give you lower rate for small denomination). cons: not consistant with providing room coffee/water. amenities was ok but not so great.

Rachael G.
United Kingdom
November 10, 2013
Meeting International quality and 5 star service
Good for all such as nice room, good breakfast, nice staff and good location
We just want to say some words: This hotel must be your right choice for accommodation in Hanoi. Very nice room with large size. Good food for breakfast and handy location. Fast and free wifi, easy to access facebook... Can book Halong Bay tour and Sapa at travel desk with great quality. You can contact Boss Kenny for better offer for Halong Bay and some daily tour if you have time to book in advance.

kimmy M.
New Zealand
November 09, 2013
room was ok but only because we got upgraded...

November 09, 2013
Had a great time in our stay in Thaison Hotel
3 best things abt hotel are large room, friendly staff and great location which is within walking distance to major attractions
Enjoyed our stay there as the room is big - there are 3 of us travelling and the big room is a bonus. 10mins walk to major attractions, night market (on Fri to Sun only). Staff are very helpful and helped us to arrange for our trekking trip to Sapa via overnight train. Arrangements went smoothly as we were picked up from Thaison hote to train station. overnight bunk sleeper for 4 (must ask for 1st class sleeper). there was also somebody to meet us in final train stop in Lo Cai and trf to Sapa. We were allowed early check in at 5am when we return from Sapa - this was definitely a big plus point as we can have a good sleep in a comfortable bed !!

Juan A.
November 06, 2013
Excellent service and best location
Rooms, staff, location, breakfast
Staff here very friendly and always wants to help you in every minute and we felt at home and very comfortable. They even went & got some food outside the hotel for my sister when she fell sick. You can ask them anything and they will do their very best to help you out! The restaurant was small and other than that, this is a great value hotel in a great spot in the Old Quarter.

South Korea
November 03, 2013
5 star service and the best hotel in Vietnam
location, friendly staff, beautiful room and extremely clean
Check in was very pleasant, with cool drink and info on area and map. Our superior room had a small window, was cozy, QUIET, clean and comfortable. Had its own personal computer and in room safe. Staff was always friendly and helpful. Breakfast was buffet with many choices plus menu was extensive and you could order as many items as you wanted - excellent. Check out the Gecko restaurant across the street for pizzas and great drink specials. Water Puppet Theater is in walking distance. Don't miss it, is so much fun. Shopping is all around. The location cannot be better as it is located right the central of Hanoi Old- Quarter and 200 ms from Hoan Kiem Lake the best place in Hanoi.

Lee H.
November 03, 2013
Pleasant stay with friendly hotel staff.
Budget, nice location and friendly staff
The stay is great! The hotel staff are very kind and helpful to assist any of your enquiries with a big smile. The location of this hotel is slightly away the busy streets, makes a quiet stay but easy access to the Old Quater.