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Thaison Palace Hotel

9, Hang Voi Street, Near Hoan Kiem Lake, Hoan Kiem District - Old Quarter, Hanoi, Vietnam (Show on map)

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Formerly : Asia Paradise Hotel
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Area: Hoan Kiem District - Old Quarter Number of Rooms: 35
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
1244 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.5
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.3
Food/Dining
7.6
All reviews (1244)
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Paul C. Families with young children Australia, June 16, 2014
Best choice for family stay in Hanoi

Room size, cleanness, location and staff
10
This place is excellent for the price as we found it too cheap to get a large and clean room in perfect hotel. It is located in the Old Quarter which really is the place to stay in Hanoi. I just spent 1 minute to walk from the hotel to HoanKiem Lake. The aircondition works well, there if free wifi and the complimentary breakfast is great. Moreover the staffs who are very friendly and helpful. Especially Joe who introduced many good tours for my family with great services. Highly recommended this hotel and we will come back this hotel next week after the tours
Stephen Y. Couples Australia, June 11, 2014
Caring and concerned customer service

Staff attitude, people go the "extra mile", sense of courtesy with humour when appropriate
9
Location is fabulous - close but not too close to the "old" areas. Comfortable and well maintained rooms with a good standard of cleanliness. Staff are outstandingly well trained in customer service for a Vietnam establishment which is not high-end. Value is there and you get more than what you paid for. Heartily recommended for those who are not "down-market" but not wanting to pay "top dollar". Hopefully, Mr Joe and his team will keep these standards and improve as I am sure they want to.
Malcolm T. Couples Australia, June 10, 2014
Ok. Better hotels available

Location
6
The hotel needs maintainence but ok. Better available
Dominic S. Solo travelers Philippines, June 9, 2014
convenient

location, room, food
8
pleasant
Joshua R. Groups Singapore, June 8, 2014
Fantastic, friendly and dynamic staff

Friendly and Helpful Staff, Value for money and clean rooms
9.3
My friends and I are so impressed with the friendliness of the staff of this quality hotel. Joe, Catherine and Richie made our stay memorable and comfortable. Want to particularly thank Joe for giving me a ride to Hanoi Soul Cafe when I realized my wallet is stolen there. Even though me and my friends stayed only for a night to leave for Lao Cai the next day, Joe was so sweet to offer us a room to rest until our departure for the overnight train ride to Lao Cai.. As if it's not enough, he also offered us to use the hotel's bathroom to refresh ourselves upon retuning from Sapa, as our train arrived at 5.30am in the morning and didn't need to be at airport till 11.30am. The hotel is clean, well kept, cosy and comfortable, i strongly recommend anyone to stay at this place for their amazing and friendly service. I would give a 10/10 for my experience in to hotel. Stayed June 2014, travelled with friends
Kyukwon C. Couples South Korea, June 7, 2014
not so interesting hotel

quite good location.. nothing else
6
just stayed...
Mako I. Business travelers Japan, June 3, 2014
Everything is fine.

The hotel is situated in just the city center, conveient for both business and sight seeing and hotel people are just very friendly
7
hotel staffs are all very friedndly and they get up so early in the morning at 03:00AM for our check-out.
Peter K. Couples Australia, May 31, 2014
Very average budget hotel-centrally located

attentive staff, comfortable bed, central location
6.3
Our stay was comfortable in a very average hotel that is tired and the staff did the best they could with what the hotel offered.
Heidi B. Couples Australia, May 31, 2014
Nice Basic Clean Friendly no frills Hotel

Friendly Staff, Good Location, Clean & Tidy
7.7
Azlindah A. Business travelers Singapore, May 25, 2014
So-so

WIFI, English Language capability & assistance
7
There's no facilities other than the rooms and the breakfast. Rooms were ok. Great WIFI. Helpful staff.

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Customer Reviews - Thaison Palace Hotel, Hanoi

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