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Excellent 8.3
Based on 1722 reviews

Recent customer comments

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based on 1722 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6
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Kwok L.
November 10, 2013
pleasant stay
friendly staff, good breakfast variety, handy money exchange
pros: we got an upgrade for the 1st night that was great. attentive staff. assisting in booking tours(although we didn't use this service). money exchange was available and the rate was equivalent to banks (some places give you lower rate for small denomination). cons: not consistant with providing room coffee/water. amenities was ok but not so great.

Rachael G.
United Kingdom
November 10, 2013
Meeting International quality and 5 star service
Good for all such as nice room, good breakfast, nice staff and good location
We just want to say some words: This hotel must be your right choice for accommodation in Hanoi. Very nice room with large size. Good food for breakfast and handy location. Fast and free wifi, easy to access facebook... Can book Halong Bay tour and Sapa at travel desk with great quality. You can contact Boss Kenny for better offer for Halong Bay and some daily tour if you have time to book in advance.

kimmy M.
New Zealand
November 09, 2013
room was ok but only because we got upgraded...

November 09, 2013
Had a great time in our stay in Thaison Hotel
3 best things abt hotel are large room, friendly staff and great location which is within walking distance to major attractions
Enjoyed our stay there as the room is big - there are 3 of us travelling and the big room is a bonus. 10mins walk to major attractions, night market (on Fri to Sun only). Staff are very helpful and helped us to arrange for our trekking trip to Sapa via overnight train. Arrangements went smoothly as we were picked up from Thaison hote to train station. overnight bunk sleeper for 4 (must ask for 1st class sleeper). there was also somebody to meet us in final train stop in Lo Cai and trf to Sapa. We were allowed early check in at 5am when we return from Sapa - this was definitely a big plus point as we can have a good sleep in a comfortable bed !!

Juan A.
November 06, 2013
Excellent service and best location
Rooms, staff, location, breakfast
Staff here very friendly and always wants to help you in every minute and we felt at home and very comfortable. They even went & got some food outside the hotel for my sister when she fell sick. You can ask them anything and they will do their very best to help you out! The restaurant was small and other than that, this is a great value hotel in a great spot in the Old Quarter.

South Korea
November 03, 2013
5 star service and the best hotel in Vietnam
location, friendly staff, beautiful room and extremely clean
Check in was very pleasant, with cool drink and info on area and map. Our superior room had a small window, was cozy, QUIET, clean and comfortable. Had its own personal computer and in room safe. Staff was always friendly and helpful. Breakfast was buffet with many choices plus menu was extensive and you could order as many items as you wanted - excellent. Check out the Gecko restaurant across the street for pizzas and great drink specials. Water Puppet Theater is in walking distance. Don't miss it, is so much fun. Shopping is all around. The location cannot be better as it is located right the central of Hanoi Old- Quarter and 200 ms from Hoan Kiem Lake the best place in Hanoi.

Lee H.
November 03, 2013
Pleasant stay with friendly hotel staff.
Budget, nice location and friendly staff
The stay is great! The hotel staff are very kind and helpful to assist any of your enquiries with a big smile. The location of this hotel is slightly away the busy streets, makes a quiet stay but easy access to the Old Quater.

My D.
United States
November 03, 2013
Great stay!
Nice stay and nice room + Best location and friendly
Amazing area of Hanoi, We loved the location. Left next to Opera house, right next to Water puppet theatre and short walk to Hoan Kiem lake. No claim about the hotel. Mr Hung - the receptionist very kind. He gave us the city map with instruction when we went out. Room nicely decorated and great view of city. It was clean and nice and perfect for what we needed. I would definitely stay here again.

Patchara L.
November 03, 2013
Very nice
Service mind, internet, room
Staff there were very service mind, internet is very fast, the room is very nice with good facilities. The hotel is not far from the city that you may walk through.

jennifer G.
November 02, 2013
Happiest Hotel in Hanoi
Friendly staff, great location, great travel service
What a wonderful experience we had at this little gem of a hotel. Everything about this hotel had a great vibe, beginning with the staff- Kenny and Joe are so helpful and there happiness filters down to all the staff members. Special thanks also to Ken, Phu, Kim and Nancy who couldn't do enough to help. Rooms are large and clean, location is excellent but also quiet at night. We organised train tickets through their travel office and was easy and cheaper than you could book yourself.Where possible they give you an early check-in and late check-out for no extra charge.We felt safe and completely at home here and would definitely stay here on return. We have stayed in other hotels in Hanoi but this one wins our vote.