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Excellent 8.3
Based on 1721 reviews

Recent customer comments

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Excellent



based on 1721 reviews
  • Cleanliness 8.2
  • Facilities 7.8
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.6

Ezar G.
Philippines
November 02, 2013
Value for money.
Room size, cleanliness of the room, friendly staff
The hotel has good location. Staff are very friendly and accommodating. Was just surprised when we arrivea at the hotel at 1am from the airport that the hotel staff sleeps in the lobby and therefore there was a mattress laid out at the lobby.

howard G.
United States
November 01, 2013
Nice, clean affordable room with friendly staffs.
very helpful staff, good price & nice clean room.
We only stayed one night in this hotel before we joined a tour to Ha Long Bay. The staff was very helpful & friendly. My wife forgot her travelling iron & transformer in the room, we were able to get them back after several days we left. I thought we lost them for good. The room was nice, roomy & clean for the price we paid. Good breakfast.

doug M.
Australia
November 01, 2013
Good central location
location, local restaurants,staff
Easy access to Central Hanoi and local restaurants and lake... attentive staff

Sheila K.
United States
October 31, 2013
Nicest hotel in Vietnam
Superb staff and very beautiful rooms + Good breakfast and best location
Very good hotel and excellent service. We wish to stay here for 1 month rather to travel to other places. The room was modern with beautiful decor and very comfortable bed. Breakfast area were a little cramp but the food was fresh, hot and very delicious. Wifi was free and so strong... Highly recommend for leisure travelers and you should ask this hotel to arrange the pick up service at 18 USD per car and very comfortable. Booking Halong Bay for 1 night on Galaxy Cruises via Mr. Joe was the right choice too. Ask him or Boss Mr. Kenny Lee for the cabin with window faces to the sea and far from kitchen and working engine.

Melissa S.
United States
October 31, 2013
Very good stay and highly recommend this hotel
Modern hotel and great service, best location as well
We are confident to recommend this hotel after staying here for 3 nights ( Extended 2 more nights) as we found this hotel great in general. We would like to say again we feel really love this hotel as its nice services, and nice smiles coming from staffs. Food choices for Breakfast were very fine and changeable each day. The room was so quite, clean with good decor and nice view, located in the quite streets. However, just few minutes’ walk, you are able to fine many interesting places for your leisure stay. Should contact hotel for pick up service to avoiding be cheated by local taxi drivers and they cheated guest to bring to wrong hotels in Hanoi to selling the tours with over-priced.

Michael M.
Australia
October 30, 2013
Not Good
Nothing
While it claims to be a 3 Star it is only a 2 Star. The rooms are very small and old. I arrived to check in at 6pm. They said my room was not ready, and then tried to sell me a tour. Next they told me the double bed room I booked was no longer available and had a twin single bed room. Having experienced this game before I said NO I want the room I booked. About 20 minutes later they said the room was now available. When I went to bed about 11pm I pulled back the sheets and found they had pushed the two single beds together and covered it to look like a double bed.In the morning I gave the Manager a dressing down and moved to another hotel.

Ka H.
Hong Kong
October 25, 2013
Very Friendly Staff with good english skill
Friendly staff, located in old quarter area, not expensive.
We have ordered Deluxe Room with double/king-size bed becoz we like the modern room design which showed in agoda. However, it's not the same thing (not something modern & twin beds) when we checked in the hotel. We checked with the staff if it's the Deluxe Room we ordered, they said they had already upgrade us to a Family room. The family room size was fine but the bed sheet was not that clean as i found hairs & dust on it... The bathroom was big, the water pressure was fine but hot water couldnt maintain long enough for me to finish my shower. The hotel staffs were very nice with big smiles, they were friendly & willing to help out. I felt ok about my stay at Thaison Palace Hotel, the price was fair with good service but of course the room quality could have been improved.

Hoang T.
Australia
October 24, 2013
Great Comfortable Room
A Bed to Sleep.

Hoang T.
Australia
October 24, 2013
Pleased with compensation
customer focused, friendly staff
First night was very uncomfortable because the hotel intended had a blackout and we were moved to another sister hotel which was shocking, it smells and room was small. 2nd night we move back to the original hotel, was compensated with a free upgrade to a suite room.

Lindee B.
Australia
October 23, 2013
Friendly helpful staff
Friendly staff, clean facilities, good location
Staff at hotel let us check in early after arriving at their door at 6am( from the overnight train from Sapa), they also let us have breakfast while we were waiting for our room when I explained that we would be leaving the hotel before breakfast the following day.