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The Apartments at Merdeka Palace Hotel

Jalan Tun Abang Haji Openg, P.O. Box A298, Kuching City Center, Kuching, Malaysia 93000

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Good

6.2

based on
7 reviews

15 reviews in English

Value for Money
5.4
Location
7.7
Staff Performance
7.1
Hotel Condition/Cleanliness
5.7
Room Comfort/Standard
5.4
Food/Dining
6.0
Families with young children (7)
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Chin K. Families with young children Malaysia, December 25, 2015
Unsatisfactory
3.3
Sincerely , the hotel room is very bad condition as the ceiling paint is peeling off, leaking, carpet very smelly and dirty, the window is frosted with dust, the pillow is smelly, the toilet with fungus, the bed sheet is thorn, the bed is uneven made me back pain, the kitchen is smelly dirty and the water boiler is yellowish inside how to cook a drinking water, the air con is warm although it show 0 0 degree, the buffet breakfast that I paid totally not worth for money as it is every morning the same menu. The pool is dirty and no cleaning maintenance . I am very stress because this is my business trip. I understand this hotel is quite old but should maintain it in a good way and not putting in the list is five star hotel.
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Sharifah M. Families with young children Malaysia, June 7, 2015
Unsatisfied hotel apartment

1. location of hotel - in the middle of town. 2. friendly employee
4.7
The apartment was below expectation. 1.There were no towels at all upon checking and was informed that the hotel was fully booked and there was insufficient towels and can only be ready at 4pm. However the helper took the towels from other rooms for us first. There was no smaller towels provided. 2. There was no refrigerator in the hotel apartment. Can say the kitchen was in-complete without any fridge even though there was an electric cattle and microwave. When enquire it was informed again the hotel was fully booked which we cannot accept. Noticed there was a place where a refrigerator normally being placed in a hotel room but it was empty. 3. The pipe at one of the bathroom was leaked and it had caused the floor wet and uncomfortable to use. Insufficient shampoo (one small bottle) provided for the usage of 3 adult. 4. The coffee table was not cleaned and wipe on the second day. The carpet was a bit dirty as our feet was 'black' while walking bare footed. There carpet should cleaned and shampoo. 5. The pillow was not fluffy like at other hotel.it is high time for the hotel to change it. 6. It is high time for the hotel to change their tv if the hotel had been considered as 5 star hotel. 7. The hotel need to check their facilities provided in the room. When we press 'do not disturb' at the side bed table, 'make up my room appear at the door and vice versa. 8. The curtain should be changed as we have difficulties to draw the curtain at the sitting room area as one of the railing equipment drop and we have to fix it and do manually. 9. Hanger was not provided in the small room wardrobe. 10. My family had mentioned that their first impression to the hotel was very disappointed.
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Azzady J. Families with young children Malaysia, December 27, 2014
Good hotel

The Staff is great.
7
Great!
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Susana P. Families with young children Malaysia, June 6, 2013
Superb

Love the pool view room.. Clean room.. Nice breakfast
9.7
Great.. But it would be perfect if there's fridge we can use.
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Mohd A. Families with young children Malaysia, December 11, 2015
indah khabar dari rupa..

location, location, location
6.7
pertama kali tinggal di hotel yg tiada peti sejuk.. 6 hari tinggal d sana tidak berbaloi.. sekiranya tidak bebayar harga hotel awal, sudah tentu saya pindah ke hotel lain.. kali pertama tinggal di sana dan mungkin terakhir juga menginap di sana..
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Jane M. Families with young children Mali, November 29, 2015
LOKASI YANG STRATEGIK

LOKASI YANG BERSESUAIAN, BILIK YANG LUAS, HARGA YANG BERPATUTAN
6
OVERALL OK CUMA KELENGKAPAN HOTEL TIDAK MEMUASKAN DAN SEHARUSNYA INI TIDAK TERJADI KERANA MP HOTEL BERTARAF LIMA BINTANG. SAYA MENGINAP DI SUITES, BILIK MANDI TIDAK DILENGAKAPI TOOTHBRUSH, TOOTHPASTE, DAN JUGA TUALA. CHECK IN AROUND 230 PM DAN TUALA HANYA DIHANTAR PADA 7PM.SEPATUTNYA BILA CHECK IN BILIK TELAH DISEDIAKAN DENGAN TUALA. SEKIAN, TERIMA KASIH.
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Farra K. Families with young children Indonesia, September 27, 2015
Hotel Sudah Hampir Tua

Petugasnya ramah, lokasi dekat dengan pusat kota, & nyaman untuk beristirahat
6.3
Cukup menyenangkan menginap di hotel ini, namun karena hotel sudah cukup tua ada fasilitas yang mulai rusak. Seperti ac kamar yang suhunya tidak bisa dikecilkan dan ac jg tidak bisa dimatikan. Selebihnya hotel ini cukup menyenangkan.
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1 - 10 of 21 reviews
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