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The Berkeley Hotel Pratunam

559 Ratchathewi, Pratunam, Bangkok, Thailand 10400

Recent customer reviews

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Very good

7.9

based on 16119 reviews

11497 reviews in English

Value for Money
8.0
Location
8.6
Staff Performance
7.6
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.2
All reviews (16119)
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Mun X. Families with older children Malaysia, March 23, 2016
Good Hotel
6
Good location
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Lai M. Couples Malaysia, March 22, 2016
Good location.
4.7
Big room but aircon not cold enough.
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Nilufer B. Groups Singapore, March 22, 2016
Rude front desk staffs

Big room, near markets and nice pool
7
I love the area and the room as it was very spacious. However the front desk staff is very rude. Especially the manager. Otherwise,hotel is good for family with yound childrens as the roon is extremely huge ...
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Gavin R. Solo travelers Australia, March 22, 2016
worst hotel experience

coffee
4.3
worst .... not hot water, advised staff then went out for the night ... next morning went to shower still no hot water... so then waited more than 40 minutes to receive room change ... new room no soap in bathroom and razor housekeeping gave me rusted ... very very poor service and quality and is not 5 star ...
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Tan C. Couples Malaysia, March 22, 2016
staff not flexible

Spacious, clean, bed comfortable
6
Overall is good but staff was not flexible when I'm asking for an additional adapter to charge my phone and my hubby phone. As we been shopping for the whole day till late night, so when we were back to hotel, it was 1am. Therefore asking for an additional adapter so that both of us can charge our phone at the same time and wake up in the morning which our phone is fully charge and continue our shopping on the next day. Who will be setting the timer to wake up at midnight to charge cellphone one by one? And the conceige receptionist still can tell us that this is hotel policy. 1 room only can have 1pc adapter. I find this is ridiculous....
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Thai T. Business travelers Vietnam, March 22, 2016
Convenience location

location, room
8
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Lee S. Couples Singapore, March 22, 2016
Mixed Feelings on Hotel

Good location from night market and eateries.
4
1) There were mosquitoes in the room. 2) The staff were not very helpful when we had challengers with the wifi. Operator was rude and hung up on my call. 3) The ceiling shower head was useless as the water pressure was weak .
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Jeremy S. Business travelers Indonesia, March 21, 2016
Business trip

Location price service
8.7
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Sok L. Couples Singapore, March 21, 2016
Will Return

Location was excellence. Breakfast was good but can be better.
7.7
As for the room's slippers, it should be providing disposable instead of reused slippers for hygiene purposes. Room seems to be slightly dim, more lights needed. Hotel was occupied by this Nationality that was very rude and talked very loud in the public areas as well as during breakfast. Rooms next to ours was occupied by the same Nationality together with kids, which made lots of noise, running up and down along the corridor, repeatedly opening and closing the doors loudly after midnight that spoiled our nights. Check out seems to take awhile. Housekeeping was reminded twice for inspecting of the room.
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William K. Couples Singapore, March 21, 2016
Unstable WiFi & No direct lift to North Tower

1. Good location for shopping and dinning. 2.Good room size. 3. Responsive staff.
8
Overall experience is good. I like the room as it is really spacious. Cleanliness is also above average. But was disappointed with the WiFi that has frequent disruption. There is no lift from the main lobby that goes direct to rooms in North Tower. Need to change lift on the 11th floor. This cause some inconvenience.
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