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The Berkeley Hotel Pratunam

559 Ratchathewi, Pratunam, Bangkok, Thailand 10400 (Show on map)

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Area: Pratunam Number of Rooms: 765
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

from 13371 reviews

Value for Money
8.0
Location
8.6
Staff Performance
7.6
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.2
All reviews (13371)
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Margaret W. Groups Indonesia, January 12, 2015
Super bad service maximum

Only location
4.7
Bad service from the start. I send an email to make special request and was being ignored without reply. I had a special note when I made a booking that we wanted double bed instead of twin bed and that request was being ignored as well. The staff explained that their t&c of special request is subject to availability during check in. So this is a 5-stars service is??? Really??? Hide under a disclaimer of subject to availability instead making sure giving what customer has requested when made the booking. Not only that while serving us checking the staff answered a phone infront of us and let us wait and wait and wait while we were so tired and just wanted to check in.. And the "best" part is they served without smiling. The room itself kinda old looking and the toilet is very dirty (black spot at the edge of the wall). Went to swimming pool side, wasn't impressed too. Its an old hotel and this kind of looking old and not well maintained. Overall if you ask me if I would stay there again, definitely and absolutely no. Recommend to a friend to stay there is definitely no also despite their location as they are just too lousy for the price we pay.
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Candace N. Groups Singapore, January 12, 2015
Excellent location

Excellent location, comfortable stay, friendly staff
8.7
Extremely near platinum mall as well as Central World and Big C. both locations take aboIt 5-10mins walk away! There's a night market downstairs and plenty of street food just outside of the hotel. Stayed at the main tower and the rooms were huge and clean! Just that the lifts take extremely long. Staff were quite friendly as well.
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Sony A. Couples Indonesia, January 12, 2015
spacious clean room.

large room, clean and comfortable, nice swimming pool and fitness center
9.3
i love the fitness center and the swimming pool. very near to bts, 7eleven, and four face Budah. Great place to stay in Bangkok.
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Maksim S. Groups Russia, January 12, 2015
Good stay

location, value for money, swimming-pool
10
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Chen C. Families with older children Malaysia, January 12, 2015
4.5 star

Good
9.3
No slipper in room. Have to stop at floor 11th and walk a distance to 2nd tower.. Anyway, room is clean and location is perfect. The cloth selling at night market downstair of hotel is far cheaper than the fashion mall..
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Kayla J. Couples Australia, January 11, 2015
Unfriendly staff

location, nice food and beautiful rooms
8
We enjoyed our stay here but the bar staff at level 11 were very unfriendly and didn't even greet us upon ordering drinks or food and made us feel like an inconvenience ordering drinks from them . The rooms were nice and very clean . The breakfast was awesome and everything you could imagin. The hotel was very central to all the shops and markets with a taxi rank straight out the front . Beautiful hotel and service apart from the bar staff .
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Soo S. Groups Singapore, January 11, 2015
Good location; sub standard service

Location only
6
Service were bad. Request was overlooked by staff and over promised. Concierge staff not helpful. Called to booked a cab but staff refused to assist. Wanted us to go to counter personally
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Wong F. Couples Malaysia, January 11, 2015
Good hotel

Clean, comfort, good location
8
Comfort hotel
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Benny B. Families with young children Finland, January 11, 2015
Holiday

Location
8
Pleasant stay at a high standard hotel.
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Ilya D. Couples Russia, January 11, 2015
Definitely not worth it

location
4
There were torn wallpapers and dirty spots on the walls of the room, no power socket for on the lamp near bed. The bathroom was badly cleaned. Also due to the gap between door and floor in shower there was a flood in the bathroom every time after taking shower. Our room definitely was not worth that price. This is very sad, that the 5 star hotel has such rooms.
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Customer Reviews - The Berkeley Hotel Pratunam, Bangkok

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