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The Berkeley Hotel Pratunam

559 Ratchathewi, Pratunam, Bangkok, Thailand 10400 (Show on map)

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Area: Pratunam Number of Rooms: 765
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
6556 reviews

Value for Money
8.0
Location
8.6
Staff Performance
7.5
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.1
All reviews (6556)
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Young J. Groups Malaysia, November 5, 2013
Cost effective

Centrally located, large room
6.3
First the plus points: Hotel is located quite centrally for shoppers. It is within walking distance to some of the major shopping areas. The rooms and attached bathrooms is large and clean. For its location, the room rates of the hotel is very reasonable. Now the downside: My stay didn't start off on a good note as even though we requested for a king size bed, the hotel could not provide us with our requests. In addition, the most annoying thing is that the hot water in the bathroom did not work properly. The water is either too hot or too cold and efforts to modulate the water temperature often ends in frustration. There was also the annoyance of water leaking from the shower area into the bathroom floor (due to insufficient offset of the shower area). I find the hotel lacked facilities. It is DEFINITELY NOT a 5-star hotel. Its facilities are at most 3-star with a 5-star size room.
Washington M. Couples Australia, November 5, 2013
no comment really it was dissapointing bad bathroo

the bed the bed the bed
5
power point in bathroom broken silicon everywhere in the shower mouldy if this is the luxury suit I hate to think what the others looked like
Desmond H. Groups Malaysia, November 5, 2013
Pleasant and convenient location

location, new, clean
8
Pleasant. Double the amount of toiletries if there is more than one person staying. A small bottle of bath liquid soap and shampoo for a day to share among two persons is just insufficient. Double room keys should be made available when requested.
Shu X. Families with young children Singapore, November 5, 2013
Great shopping, relax holiday

Clean, great location, friendly staffs
8
Pleasant, staffs are friendly, located within 5 min walk from platinum mall & 10min walk to Central wall. Breakfast is ok but would be great if they increase e variety.
Hooi H. Couples Malaysia, November 5, 2013
Room is not clean enough

big room, city view
6
Ruben M. Couples Philippines, November 5, 2013
Comfortable and relaxing

Clean and comfortable room, near shopping center, and accessible to international airport
7.3
The hotel's soft opening of buffet lunch was excellent. Just wish you could have done it earlier. Otherwise, our stay in hotel is very good.
Chye L. Couples Singapore, November 5, 2013
Comfortable Bed & Pillow & Great Location

The bed & pillow is wonderful. Normaly I need to sleep on two pillows but this time round I only need 1 pillow. The night market outside the hotel is great. Location is good too.
7.3
Bryan T. Groups Malaysia, November 4, 2013
Good outlook 5 stars hotel with poor performance

Location, Breakfast, new room
6.3
Good of the hotel: New, great location and wide variety of buffet breakfast Things that the hotel need to improve: 1. Poor room service. Did not clean our room properly and anything that you request, they will say ok and you will never receive it. No matter how many time you call, the answer will be always the same, "ok, we will bring it to your room", "Sorry, we will bring it to your room" 2. Poor check-in, waited for couple of hours then only can check-in. 3. Poor front desk, want to give them our feedback form but refuse to receive 4. If you ask the information counter to get taxi for you, he will always tell you hardly to get and only can take the special taxi that will charge you extremely high price compare to if you take directly from the road side. First day went to MBK with the charges of THB200 and came back with only THB80. Following day told me the same reason and ask for THB400 to China Town and I only pay THB200 from the road side taxi (I believe if go by meter will be even cheaper). The taxi driver told me the actual reason is the information counter will take commission from the taxi driver who station there. So every time will tell hardly to get taxi and recommend to take the special taxi. If the hotel do not take any action to improve on their performance, I believe it only can last for a year as it is still new now and with the attractive promotion price. After a year the business sure will go down.
Janice L. Families with young children Malaysia, November 4, 2013
great stay

location, big rooms
7.3
Overall comfortable stay. Great rooms.only complaint is the water heater..turns cold and hot every couple minutes which is a nuisance
Goh L. Families with young children Singapore, November 4, 2013
Excellent

nice bedroom, friendly staffs and nice breakfast
10
This is the second time I stay in this hotel. The room service was very slow due to opening of the main building. There were not enough staffs to cater to all the customer request during holiday seasons.

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Customer Reviews - The Berkeley Hotel Pratunam, Bangkok

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