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The Berkeley Hotel Pratunam

559 Ratchathewi, Pratunam, Bangkok, Thailand 10400 (Show on map)

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Area: Pratunam Number of Rooms: 765
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
6556 reviews

Value for Money
8.0
Location
8.6
Staff Performance
7.5
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.1
All reviews (6556)
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Puay Y. Groups Singapore, November 3, 2013
Pleasant stay.

Cleanliness, wifi available
7.3
Hotel is near to shopping centers like Platinum mall. However, you either have to cross the overhead bridge or jaywalk across. Hotel is clean, and space is adequate. Pleasant stay and staff could still fairly understand English. However, the hotel might want to look into the high deposit demanded. But the staff handled the situation well.
Christina C. Groups Singapore, November 2, 2013
Basically the hotel service is POOR!

Cheap for groups,
3.7
Basically, this is the WORST hotel that I have ever stayed before. Worst than a 3 star hotel. Hotel is not as near as what reviews said. Need to cross the bridge and road in order to reach platinum mall. When checked in time, room key is faulty, Water heater in the room is rubbish. Either too hot if not too cold. Room air-con takes hours to cool and still very warm. Reception manager is poor in service. Charge me wrong amount and still got the cheek to argue with me till I call my local bank to verify. Male service manager is very rude, practically useless! Knowledge and attitude is worst then supervisor . Checked out time still need to waste time and q up 2 time to pass them a stupid piece of coupon. I will never stay in this hotel nor introduce anyone to all my friends!
Joanne Y. Couples Singapore, November 2, 2013
hotel is in a relatively good location.

location
6.7
Relatively clean, but stayed in the north wing. V quiet wing with no one around and kind of old n musty smell of the room carpet. No bathroom mats provided on first day and no bedroom slippers Gd location though, near to platinum mall and central.
Lee L. Families with young children Singapore, November 2, 2013
big room,comfortable bed.fast internet

many entertainment / nightlife,shopping mail,spas
7.7
close to shopping areas,nice food downstair,fast check in n out,Easy access to public transport
Evelyn L. Couples Singapore, November 2, 2013
5 star hotel with 3 star service and facilities.

location
4.7
Choo H. Groups Singapore, November 2, 2013
Comfortable & pleasant

Central locationf
8
Soh K. Families with young children Singapore, November 2, 2013
Overall okay with some negative encounters

Close proximity to shopping & night markets. Clean room. Friendly staff.
7.3
Overall stay is pleasant except: 1) Sagging mattress gave me backache during the 3 night stay; 2) Slow and twitchy hot water shower; 3) Upon check out, asked one of the staff at Information Counter to help book a cab. Quoted 500 baht, but airport to hotel was only 280 baht, so I insisted for a metered cab. Waited for 20 mins staff never call us. Asked staff but he show annoyed face. Waited another 10 mins, time getting tight for check-in. Checked with another manager and he also quoted 500 baht. No choice got to agree. Later cab driver reviewed he has to pay those hotel staff 200 baht so he can pick us up. On what basis does the hotel staff has to extort their customer 200 baht just to radio a cab in? Shouldn't this be part of hotel service? In any case I am okay to stay at Berkeley again, but I shall make alternate arrangements when checking out to avoid this unjustifiable charge.
Jasmine F. Couples Singapore, November 2, 2013
To each its own

Location | Friendly Staff | Connected to a shopping mall
7.7
Premium Room @ North Tower were a little inaccessible due to having to change at different lift lobby. Room was huge however we found some ants and furniture top were dusty. The bed was okay for me however my spouse finds it too stiff. Shower Tap needs to be adjusted to the right altitude in order to have warm water. Breakfast selection was good.
San S. Groups Singapore, November 2, 2013
Piority for Shopping purpposes. Near to Shopping.

Quiet, near to shopping area & Large room
6.7
Not so bad for comfort except that Air Conditional are not cooling even when feedback to Front Desk, nothing was done. Upon booking requested 3 Large Beds instead got 1 Queen & 1 Standard bed. Other than all these, Room/bathroom & environment are very good. Staffs are friendly & easy access to Shopping area. Too little choices of the Buffet Breakfast. There are room for improvement. Enjoyable stay. Will Book again in there future. hope to get a better room.
Luisa L. Solo travelers Macau, November 2, 2013
well located at the center

big room, clean, excellent location
9.3

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Customer Reviews - The Berkeley Hotel Pratunam, Bangkok

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