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Very good 7.9
Based on 16880 reviews

Agoda Verified Reviews

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Very good

based on 16880 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Staff Performance 7.6
  • Value for Money 8.0
  • Food/Dining 7.2

August 13, 2015
Good location
Location (near to shopping area, easily accessible via public transport), spacious room
Room Type: Luxury Twin Room (Main Tower) Location : Hotel is located in a very strategic location. The hotel is located within walking distance to shopping malls such as Central World & The Platinum Fashion Mall. The hotel itself is linked to the Palladium World Shopping Mall. Remark : During the check-out process, the reception informed that 3 key cards had been issued for the room. However, I had only been given 2 during check-in. The staff insisted that an additional key card had been issued at my / my companion's request (only 2 of us in the room) on the 2nd day of our stay. The date and time indicated by the staff was a time both of us were out for the day. Mr S.K (full name redacted) insisted that he had personally handed the additional key card to me / my companion. He said that he had asked if the person was Ms XXX (my name) when I asked if he had verified the identity of the person he was issuing the additional card to. I insisted that that was not possible as we did not request for any additional key card at all. The staff were quite insistent that identity was verified and the key card was issued at our request. The staff said that their duty manager would check the surveillance tapes to clarify the matter. After some time, we were informed that there was some "issue" with the tape and as such they can't verify their claim. On a goodwill basis, they waived the replacement fee for the phantom 3rd key card. Frankly, the issue of the replacement fee for the "misplaced" card was secondary to our horror that some stranger had apparently been given a key card to our room without our knowledge and consent! We had been relatively pleased with the hotel until this incident which really threw us for a loop. Notes: The elevators / lifts were rather slow leading to slightly long waits.

7.3 Meiyin P.
August 13, 2015
Great location and comfortable rooms
Location, cleanliness, comfort
This is my second time staying at Berkeley. First time I found it slightly inconvenient to change the lifts in order to access to the other tower. This time I spent a little more to stay in the Main Tower. Overall a clean and comfortable hotel, specious rooms and a great location next to Platinum Mall and within 10-15 mins walk to Chitlom Station. Great night markets just below the hotel for last min shopping as well. There's a very famous chicken rice shop just opposite the hotel! Worth a try! Would recommend this hotel for a reasonably priced comfortable hotel within this location in Bangkok.

6.3 Danny D.
August 13, 2015
Not Up To The Mark
Nothing good to comment.
I doubt the hotel is meant for international guests. TV channels are mostly in Thai language and only offers BBC, AXN, FOX cin & N. Geo. in Eng. Frustrating part is some of these channels are not even clear. How can this hotel received 5-star rating?

8.7 Johnny L.
August 13, 2015
Great location
Location location location
Good, will be better if they provide slippers for the room.

8 LIM S.
August 13, 2015
Nice hotel
The hotel is clean and comfort.The hotel staffs are very friendly and helpful.The room I had have a very nice view which i enjoy.
The room was clean and bed was very comfortable.The only complain I have is the air con that cannot adjust temperature as it will drop to 18 degree in the night by its own when we set it at 25 degree. My fren and I were freezing.

8.7 Cai Y.
August 13, 2015
Always my favourite hotel
Shopping, convenient, night market
It was awesome as usual. I have been to BKK for 4 times, and have been booking this hotel since my first trip. I often introduce this hotel to my friends and they love it too.

9 Mei T.
August 13, 2015
Comfortable Stay
ROOM, Environment, Bed
Overall Satisfied, However there are a bit trouble to walk to another tower to the family room. The bed is comfort, we got a corner room which is much more bigger. Things that not satisfied is the breakfast, when there are not 10am yet, the noodle counter already out of noodle. The staff already keep all the bowl and ready to having their breakfast at 10am.

8.7 Richard N.
August 13, 2015
Very good location
Location, reason price & room clean.
Location is the main advantage. famous (so so) chicken rice right opposite, the Mango Sticky Rice is much better. Famous Wanton Noodle jus 10min away. Plantinium mall just 5min away. But train station is quite a walking distance away. We are going back on Dec again :)

7.7 Premalatha H.
August 13, 2015
Good Hotel
The Standard of the Room, The Efficient customer service & The Location of the hotel
It was a Pleasant stay. The only thing was that there were not enough ASIA or English Channels as they only had 1 for National Geographic & 1 for FX Channel whig played the same movies ver and over again. All other channels were Thai Channels. Other than that the location was perfect as it was near to all the local attractions and shopping places.

4.3 Phil M.
August 13, 2015
Too Many Chinese
Not a 5 Star.
It was just OK, The Chinese were yelling at reception for no apparent reason. I wondered why there were so many at this hotel and when I looked outside there were busses parked everywhere. Not for me here.