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Very good 7.9
Based on 17233 reviews

Recent customer comments

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Very good

based on 17233 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 7.6
  • Value for Money 8.0
  • Food/Dining 7.2

Lorenzo G.
August 20, 2015
Good hotel
Clean, big room, classic style
Very good hotel but European or Emirates 5 stars hotels are better. Good cheap price by the way...

oi W.
August 20, 2015
Nice & convenient place. Spacy room . Breakfast ok
Convenient location / night market / major shopping centre within walking distance
Overall it was very nice . Clean & spacy room. Just that got to transfer lift as 11th floor to the other tower.

August 20, 2015
Good Location
Location, size of room & still Location :)
I'm please that the staff offer me a free upgrading to Deluxe room from Premier. So that my mother in law age 75 don't have to walk far distance to room. Thank you for your understanding. I really apreciate.

Sin L.
August 20, 2015
Grand but not comfortable
Very good first impression. Staffs were friendly and full hotel amenities. However, fridge was not working despite feedback to hotel staff. Wifi signal on and off probably because I stayed at a corner room but was working after an engineer came to fix it. Moreover, the air con does not reach the set temperature and the window blinds could not cover the window fully. This makes sleeping uncomfortable as we were awake by the brightness at 6 plus. I believe these are small issues and can be solved easily if we complain but we didn't bother to...

August 20, 2015
slightly over priced
room condition, cleanliness, location
the room was fine but avoid staying in north tower. You need to walk through their skybridge from main tower and it is very inconvenient. Surprisingly a 5 STARS hotel do not provide shaver

Mark L.
August 19, 2015
Good location, Nearby shop and very convenience..
my stay was awesome but the price can be a little lower than now...

Charles M.
August 19, 2015
staff, pool, breakfast
our stay was amazing, beautiful room, best pool, best breakfast, best location, worth the nightly rate, loved my stay this is my 4th time and i would definitely stay again!

Sabrina T.
August 19, 2015
Birthday Trip at Berkeley Hotel Pratunam
Room comfort & standard, location very near to platinum and central world area (approx 5 - 10mins away), night market shopping outside the hotel
Hotel standards facilities and cleanliness are very good, plus it is also located near the popular shopping malls. However, concierge services are terrible. Don't rely on the concierge boys to help you get a taxi. Actually it is just a couple of them who are not honest and are pretty rude. There was this guy from the concierge, where we asked for his directions on how to get to a certain place and asked for his help to get a cab that is willing to go by meter. So he went to out to the street, got a cab, discussed on our behalf and he told us that only this particular cab knew how to go to the location and that the ONLY price was 200baht - luckily I didn't buy that story and went out to get another one myself that charges per the meter, actual cost for that ride was only half! My only consolation was during the last day, where there was a nicer concierge boy on duty and when I wanted a cab to the airport, he was honest enough to inform that in-house cab to airport costs 500Baht, and it goes by highway with the toll fee included. However, I may also opt for the cabs on the street that charges by meter which I can choose the route I prefer (highway or small roads), and of course additional costs such as toll fees are not included. Cab ride to airport (by highway) is about 400Baht + 70Baht toll fees.

Cheong L.
August 19, 2015
Stratergic location, good room service & cleanliness
Fair! Hotel should provide more safety measurements such as scanning all the guests or visitors, lift room card scanner etc

Ivan F.
United Kingdom
August 19, 2015
Nice hotel with friendly service
Service, food and pool
Had a very enjoyable stay. Problem with room key at first due to faulty door so was upgraded to a suite. This was good customer service. Amazing choice at breakfast, which was a pleasant surprise and really enjoyed the buffet dinner. Excellent pool on the 11th floor with great views of BKK. Main room for improvement is the level of English spoken by staff. Concierge and reception staff really struggled. Would expect better in a 5* hotel. Would highly recommend staying here but shop around for a good deal.