Back to hotel info

Very good 7.9
Based on 17589 reviews

Recent customer comments

Filter by traveler type
Very good

based on 17589 reviews
  • Cleanliness 8.1
  • Facilities 7.8
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 7.6
  • Value for money 8.0
  • Food/Dining 7.2

Shaheen A.
September 24, 2015

Torbjorn J.
September 24, 2015
Nice hotel, but not 5-star staffed
Location, view
We were, to start with, very happy with the hotel and the room. The check in was very quick, and the bell boy was very kind. The problems started day 2 when we came back in the evening finding a letter from the management saying that they had found damages in the room. When looking around we discovered a big dent/hole in the bed frame. We went to the front desk and asked for the manager on duty and we were interrogated if we have had any accidents in the room. Of course we said no since we didn't even see the damage on the bed frame until we got the note, and she said that the management were having a meeting in this matter later that night. Later we got a call to the room where she said that the security manager wanted a word with us the following day. She asked if we could be in the reception by 10, and I said around 10 would probably be fine for us. Since we had a night out with friends and came back late, we were a bit late and came down to the reception at 11. The first thing the security manager said was “I have been waiting for you.”. New questioning and the same feeling as the night before appeared: we were believed to be guilty of breaking the bed. Luckily we had pictures from the day we checked in, and they showed that the bed frame was covered by the quilt and it was not possible to see. This picture was of course emailed to the security manager. The last night of our stay the security guard on duty approached us when we came back to the hotel, and asked my wife for her ID. Probably because she's Thai and I'm Scandinavian, I leave the reason for the ID check to each and everyone’s imagination. My wife was obviously hurt by the question and how everything was handled, her vision was that we should have a really good stay at this hotel, but that didn’t really live up to her expectations. Our feeling about this hotels staff is quite frankly that they lack professionalism to work at a five star hotel.

September 24, 2015
good hotel
good location , good food , nice place
i like it

andy S.
September 24, 2015
the room was clean, location perfect
location, and clean
location near shopping area platinum and beside street market, and surrounding streetfood. only if u need taxi always ask for meter taxi.

Chew S.
September 24, 2015
Poor maintenance bathroom
Good location, friendly staffs, clean room
Good location, walking to Platinum Mall and many eateries and night market around the hotel. However, we were very disappointed with their bathroom! We had to change 3 rooms due to the bathroom problem. 1st room, the drainage choked and flooded the whole toilet! Changed to 2nd room and the water heater was faulty! 3rd room the water heater was not hot enough! Our 1st and last time staying here I guess.

rami A.
Saudi Arabia
September 24, 2015
cleaning and staff and its view from top
good. But it's located in crowded place

wasinee M.
September 24, 2015
Overalls not bad , good , room wifi r very bad
Bed r comfortable, location gd .

Ong T.
September 24, 2015
Good location, good service provided
Good service provided, good location and its conveniently located in pratunam area
Everything was good, except that i requested for a smoking room, and they gave me a non-smoking room instead. Changed my room once as i requested for King size bed and they gave me two super single bed instead. Other than that, everything in the hotel is good. Conveniently located near pratunam area, walkable to Palladium and hotel is linked to Palladium shopping mall. At night, just directly below the hotel there is night market! I will definitely book this hotel when i go bangkok again!

Rolandas G.
September 24, 2015
5 star hotel with very bad wi-fi
Staff, location, staff.
awful internet...

September 24, 2015
Great Stay!!
Location, cleanliness, environment