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The Berkeley Hotel Pratunam

559 Ratchathewi, Pratunam, Bangkok, Thailand 10400 (Show on map)

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Area: Pratunam Number of Rooms: 765
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
11188 reviews

Value for Money
8.0
Location
8.6
Staff Performance
7.6
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.2
All reviews (11188)
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Ma B. Couples Philippines, January 1, 2015
NY holiday

location, cleanliness
7.3
okay. need to improve their choices of food for the buffet breakfast.
Joycelin C. Families with older children Singapore, January 1, 2015
Berkeley Hotel

Location, size of the room, Wiffii
8.3
Enjoyable except for the room temperature. It was freezing cold and the air con could not be adjusted. Also, there was nothing to hang clothes in the bathroom and room slippers were not provided.
Sharon O. Families with young children Malaysia, January 1, 2015
Good location n services

help to get trusted n metered taxi. advise on opening hours of places of interest. fast check in, housekeeping request n check out.
8
Very good. Stayed in main tower n view is great for New Year's Eve countdown. Suitables for young kids. Speedy attention when a call is made. Thanks
Juzerhusein K. Families with young children Kenya, December 31, 2014
rude staff

location
5
Again we checked in at 3 pm rooms were not ready one room toilet was leaking and complained so many times until it was repaired at night the staff at reception and the bell boys are arrogant and rude
Anthony Q. Couples Australia, December 31, 2014
The good and the bad

The room, breakfast and friendly staff
9.3
The good parts were the following: the hotel is fairly new so the room was modern and comfortable. The room was on level 33 and the views were the best - fantastic. The beds were very comfortable. The breakfast was very good and the staff friendly and helpful. The location was okay except it was difficult crossing the road. The bad bits were: the air-conditioner had a life of its own and would drop down to a very cold temperature. Ended up having to sleep with it turned off. The machine next to the TV included an alarm which started beeping loudly in the early hours of the morning waking us up. I had to get out of bed fumbling with buttons to turn it off. No sooner had I got back to sleep when it went off again. Later in the day I disconnected the power cord however the next morning it went off again - 5 times. It appears the windows are not double glazed so all the street noise could be heard in the room particularly the head thumping music from the nearby large shopping centre. The water from the basin tap was only cold. The water temperature of the shower was very difficult to adjust - either too hot or cool. Water leaked from the shower base at several points. The waste was not in the low point so water pooled on the shower floor. The door stopper for the main door was knocked off and I stepped on the exposed screws a few times. The temperature of the fridge was not cold on maximum setting. I discovered when I turned to dial to the minimum setting the cold increased. The make up room light went off when I removed the key to leave the room. Very odd. The elevators also had a life of their own. Lights on buttons would go off by themselves and the lift would sometimes stop at lots of floors with nobody getting in. Once the light went off at level 32 and we ended up going back to ground. The fitness centre was tiny and poorly designed. Not worth using. People were left to their own devices to find a table at breakfast. Difficult as the place was very busy.
Polina P. Families with young children Russia, December 31, 2014
Very dirty hotel!

Location , two bottle of water every dat
7
Very dirty hotel! It is awful. Very small and dirty swimming pool and the shower in the room. In the swimming pool can swim everybody, not just people from the hotel. Don't change the towels.
Tausif L. Couples United Kingdom, December 31, 2014
Over night stay

staff, location, value for money
8
Ai T. Couples Singapore, December 31, 2014
Usual hotel stayed for personal BKK trip

location, room, accessibility
6
It is considered a relatively new hotel. However we were surprised that the bed has sunken. Overall was ok
Keith P. Couples United States of America, December 31, 2014
Great hotel for our New Year's Eve Bangkok trip

Very roomy and upscale. The location, breakfast and pool areas were top notch. Only complaint I have was there was some water leak stains on the ceiling in our room
9.7
Excellent
Josephine F. Families with young children Malaysia, December 31, 2014
disappointed with the services

the concierge people were very helpful but still have some problem with english
6.3
I try to ask some information from the front desk but the lady wasnt happy and just brush us off. We went to the pool and the 3rd day and was greeted with vomit in the baby pool. We were there for an hour and no one seem to be bother to clean up or even put ob the sign.

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Customer Reviews - The Berkeley Hotel Pratunam, Bangkok

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