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The Berkeley Hotel Pratunam

559 Ratchathewi, Pratunam, Bangkok, Thailand 10400 (Show on map)

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Area: Pratunam Number of Rooms: 765
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
12034 reviews

Value for Money
8.0
Location
8.6
Staff Performance
7.6
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.2
All reviews (12034)
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Chen M. Groups Malaysia, May 23, 2015
Great location

Great location, comfort hotel and value for money
8
Enjoy
Chen M. Groups Malaysia, May 23, 2015
Great location

Great location, confortable hotel and value for money
8
Enjoy
Chen M. Groups Malaysia, May 23, 2015
Great location

Great location, comfortable hotel and value for money
8
Enjoy
Chen M. Groups Malaysia, May 23, 2015
Great location

Great location, comfort hotel and value for money
8
Enjoy
Anna L. Couples Singapore, May 23, 2015
Worth to stay

Grand, Clean, Spacious & Good Location
8.7
The location is just diagonally opposite of Platinum Mall. When evening time there will be night market outside the hotel. The room is big, spacious,.nice & comfortable. They have bath tub & standing shower. Their breakfast spread is good. Value for money and is a very pleasant stayed for me and my friend.
Jennifer S. Business travelers Singapore, May 23, 2015
Berkeley stay 2015 May

Location, facilities, amenities
7.7
The hotel is gorgeous, the room was comfortable but lacked certain components that one might expect from a 5-star hotel. Several frontline staff did not know English effectively and were not prepared to cope with certain situations(For some reason they were unable to use the Visa debit card I had used to make the agoda transaction and had to take a cash deposit hold for the room instead- very inconvenient as it was it was an unforeseen need for local currency.). Reception took half an hour to check out, by which time I was late for my booking for an airport transfer, and when this was communicated to the concierge in english, the staff seemed so uncertain as to further action(Possibly due to language barriers) that my local friend had to step in a clarify the urgency of the situation and was not confident enough of whether this was understood so that she followed me to the airport to make sure I made my way there. The room was decent for the rate paid, but the bed was so hard that it would have been a deterrent if I were traveling with other more selective sleepers - more suitable for a 3+ or 4-star hotel at best. No movie channels were available on cable but mainly local channels so entertainment in-room was fairly limited. The in-house dining was excellent, as were the pool and facilities. Overall the stay was mostly comfortable except for the check-in and check-out, and the review is mainly negatively influenced by the quality of the service rendered by the frontline staff. Many of them seemed extremely keen to help but were likely inadequately trained to deal with the situation or unable to understand English adequately to help. Having recently had a stay at the Intercontinental hotel in the same city, there is a distinct disparity in the grades expected if they are both being reviewed as 5-star hotels. I would not likely be able to give a favourable review of it as a 5-star hotel if the full rate was charged for the stay instead of the sale rate.
Peggy C. Couples Hong Kong, May 23, 2015
Good location yet an average standard hotel

Location, price and convenience
6.7
Okay
Foong Y. Couples Singapore, May 23, 2015
Berkeley May 2015

Wifi, pool, staff
8
Excellent location, opp platimum malls. Can be better. Should hv more rooms with King size bed
Hui S. Couples Singapore, May 22, 2015
Horrible front decks stuff

Nothing is good
3.7
Not my first time staying there but e stuff charge us again when we hav pay.
Kheng Y. Families with young children Malaysia, May 21, 2015
GOOD

service good, friendly, clean
8.7
Near night market, so many delicious food, very enjoy.

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Customer Reviews - The Berkeley Hotel Pratunam, Bangkok

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