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2015
Very good 7.9
Based on 17629 reviews

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Very good



based on 17629 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.8
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 7.6
  • Value for Money 8.0
  • Food/Dining 7.2
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Alice F. from Singapore
Couples
Stayed 3 nights in May 2016
All is good EXCEPT the service
The receptionist/front desk/bell boy were all being so rude and hostile. On the first night i checked in only at 10pm due to flight delays and to my amazement, they actually told me there's no more rooms for me. The two rooms i booked online had already been given out to other customers. I was quite disappointed and furious so i asked why did they do that, i thought the booking i booked was already confirm and asked if we could change room to the one we wanted tmr. And the receptionist actually replied "then now don't have rooms, then how? and i not sure, you own-self come tmr and ask" Such a rude answer from them when it was their fault in the first place. Moreover, her facial expression was very bad, she was putting on her most irritated and impatient face throughout the entire check in process. We had already paid the money, didn't get the rooms we booked yet we still have to receive such bad service from them. And the bell boy that served us upon check in, threw our luggage on the floor and asked us to carry to the room ourselves. We are perfectly fine to bring the luggage back to our room ourselves, but we do not need you to throw our luggage on the floor. I've stayed in so many different hotels in Bangkok previously(be it 3 stars, 4 stars and 5 stars) and i did not once experienced such terrible service. Really disappointed with my stay with Berkeley hotel this time. Will not stay there again despite how good their breakfast are, how spacious their rooms are. There are better hotels which offers better services with the same price range.
Reviewed May 31, 2016

Kor X. from Singapore
Groups
Stayed 3 nights in May 2016
Review
Overall was great stay for me and my friend
Reviewed May 31, 2016

James Y. from Hong Kong
Solo travelers
Stayed 3 nights in December 2015
Good location
Good location
Reviewed May 31, 2016

Sennie S. from Malaysia
Groups
Stayed one night in May 2016
NIce location
NIce location
Reviewed May 31, 2016

Jeffrey H. from Malaysia
Groups
Stayed 2 nights in March 2016
Pleasant Stay for Leisure Stay
Location is great, hotel condition is worth for the money paid.
Reviewed May 30, 2016

Kian G. from Singapore
Groups
Stayed 3 nights in May 2016
Lift button
The lift floor indicator is alumin.. it should replace by light or other color.. everytime we want to location the floor it will will have refection
Reviewed May 30, 2016

Hanna K. from Poland
Couples
Stayed 2 nights in April 2016
Great
Really good location
Reviewed May 30, 2016

Chua H. from Singapore
Solo travelers
Stayed 3 nights in May 2016
GOOD LOCATION
good hotel but they should provide shuttle bus to nearest BTS. Overall is good stay at this hotel
Reviewed May 30, 2016

BUT P. from Cambodia
Families with young children
Stayed 2 nights in May 2016
Good location food and safe
the hotel its safe is fine and front desk is fine but not friendly..no smile. Walking to the hotel is hard because we have to walk across the street.
Reviewed May 30, 2016

Li T. from China
Families with young children
Stayed 3 nights in May 2016
Enjoyable family trip
Location is close to platinum mall and central world.
Reviewed May 30, 2016