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Very good 7.9
Based on 17278 reviews

Recent customer comments

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Very good

based on 17278 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 7.6
  • Value for Money 8.0
  • Food/Dining 7.2

ka C.
April 27, 2016
do not expect this is a five star hotel
its old, kind of crappy hotel with low trained staffs. definitely a max four instead of five star hotel.

chew C.
April 27, 2016
nice hotel
nice hotel, location of the hotel is very access-able, can improve in the breakfast choices, stuff is nice and kind willing to help, pool is beautiful, if gym can provide with towel and drinking water service that will be great, overall is a great hotel to stay with. thank you BERKELEY Hotel

Sim C.
April 27, 2016
Value for money
Good location, located in the center of the city. The staff very helpful and the hotel upgrade us to the executive suite.

Karen M.
April 27, 2016
Do not appear to give as good service to westerners
Not treated very well locked out of our room twice and made to settle food and beverage bill after the first night into a 4 night stay. The booking was not correct and no apology made

April 27, 2016
Please upgrade the lift travelling & waiting time
The management can look into upgrade the lift. My friends and I are staying on Level 29, and the duration for travelling & waiting are very long, compared to the previous hotel I stayed in Glow, Novotel, Centrepoint. The jumping every level is slow and worst still if each guest goes to different level. I have timed before the duration from Level 1 to 29 and it can easily more than 120s. We also realized that this hotel held a number of local events from insurance and MLM. And the people are staying in this hotel too. During our 3 nights stay, we saw 2 to 3 groups of company already. And this worsen the lift waiting time.

David W.
United Kingdom
April 27, 2016
HUGE HOTEL but good and comfortable beds
This hotel is so big! The pool is great and the food was also good (room service). Very much a location for huge international weddings the place feels a bit corporate but the rooms are comfortable.

Wee P.
April 27, 2016
Staffs are very polite and friendly.
Good location. My favorite hotel.

Tan T.
April 27, 2016
Main entrance staffs was a letdown
my second time at this hotel, what made me re-book was the value for money and it's fantastic location for shopping! the rooms were cleaned where it is visible, but i saw a couple of used toothpicks under the bed. not much of a big deal personally. Swimming pool actually need a revamp, but it still still great to have one to jump in on a 38degrees day. This time i noticed. that the entrance boys, and security guards are actually getting tips from taxis, then telling guests there are no taxis available to go by meter. 1. when going to talad rod fai, Grabapp indicated that it's around 180-250, so when we asked for a taxi, he said: No taxis by meter, 400baht. 2.when going to airport, grabapp indicate 260-300, bellboy offered 500. the difference is not that much of an issue, but shouldn't the hotel staffs be protecting their guests instead of trying to earn more money from other sources?

christopher R.
United States
April 27, 2016
Nice hotel, Great location
Nice very large hotel. Clean. Modern. Experience with staff was ok Breakfast buffet is low-point. Skip it. This hotel specializes in large tour groups Don't miss the Hainanese Chicken place across the street on corner of Soi 30! Will stay here again.

Denise T.
April 26, 2016
Value for money
The location is great and situated near platinum and big c supermarket. The pricing point is good but I was quite disappointed with it being presented as a five star hotel when it pales in comparison with other five star hotels that I've stayed at in Bangkok. The breakfast buffet spread is good.