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The Castleton Hotel

164-166 Sussex Gardens, Hyde Park, London, United Kingdom W2 1UD (Show on map)

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The Castleton Hotel London - Guest Room The Castleton Hotel London - Twin Room The Castleton Hotel London - Twin Room The Castleton Hotel London - Guest Room The Castleton Hotel London - Bathroom The Castleton Hotel London - Bathroom The Castleton Hotel London - Bathroom The Castleton Hotel London - Restaurant The Castleton Hotel London - Restaurant The Castleton Hotel London - Exterior The Castleton Hotel London - Exterior The Castleton Hotel London - Exterior The Castleton Hotel London - Exterior The Castleton Hotel London - Bathroom The Castleton Hotel London - Exterior The Castleton Hotel London - Reception
The Castleton Hotel London - Hotel Exterior The Castleton Hotel London - Entrance The Castleton Hotel London - Bathroom The Castleton Hotel London - Reception The Castleton Hotel London - Reception The Castleton Hotel London - Hotel Exterior
Area: Hyde Park Number of Rooms: 46
Free Wi-Fi

Recent customer reviews

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Good

7.2

based on
203 reviews

Value for Money
6.9
Location
8.9
Staff Performance
6.8
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
6.9
Food/Dining
6.4
All reviews (203)
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Melissa S. Families with older children Indonesia, August 22, 2014
Just what you need

The staff was very helpful, especially the front desk people. The hot breakfast. Literally 2 minutes walk to paddington station
7
Overall a good experience. The front desk staff was extremely helpful, helped us book our tour visits in an instant. The downside was the room positions, we had to go through door after door, stairs after stairs, tight corridors to get to our room since the elevator was broken, its very inconvenient with suitcases. The toilet is quite small, couldn't shower without knocking my elbows several time and sprayed water everywhere. Breakfast was adequate, hot meals like bacons and eggs were served every 5 minutes or so, plenty of toast and milk and cereal. Its quite recommended if you only need a place to crash and won't spend a lot of time in the hotel
Ang T. Solo travelers Malaysia, June 13, 2014
Regret that did not believe in review

Location
3.7
I am so regret that i did not believe in the review for other travelers comment for this hotel of the smelled of sewerage problem. I stay here for 4 night, is my first visit to London. I have read the review about the hotels toilet have smelled of sewerage, I thought it just personal issue, but i'am totally wrong. The hotel have BIG issue of stinky toilets smelled of sewerage. When i check in, i given to a room at UNDERGROUND, the staff said i did not request for the high floor. But indeed in my remark i have put that and i show them, they move me up. But once I go into the room, first thing i check it the toilet. STINK LIKE HELL. I tolerate for the first night, cause is so tired because of jet lag. Second day, I immediately requested for changing the room, but the staff said that there can't change the room for me just like that, but there can solve the PROBLEM by putting in the liquid solution. Later day at the evening time when i get back to the hotel, the problem remain the same, so stink! I immediately requested to change the room, he said he would like to go with me to the room for a check. AND In the room he said that there is NO SMELL in the toilet. I have told him that is smelled of sewerage, he said ALL LONDON drain is smell like that, and not allow me to change the room with a very rude attitude. He said that is ONLY A LITTLE BIT OF SMELL. It mean there is smell in the toilet issue! but they just want you to compromise your stay. He said he will change it for me IF the smell retain. Useless point! you should change IMMEDIATELTY on the spot, not THE NEXT DAY! Because this is my first visit to London, I do not want to end up fighting with the staff and spoil the mood of my holiday. so i ignore it and finish my 4 night stay. I would tell all traveler PLEASE DO NOT STAY IN this hotel if you don't want end up spoiling your holiday.
Mohd N. Solo travelers Malaysia, April 8, 2014
Clean but room and toilet too small

friendly staffs, clean rooms, cheap price
6.3
Igor S. Business travelers Belarus, February 7, 2014
Nice hotel in a quite place

location, blreakfast, wi-fi
8.3
Good location - 5 minutes from Paddinkton station or Hyde Park. Rooms are not so big, but it is OK for London. Good breakfast and friendly stuff. Reccomended!
Erik P. Business travelers Australia, January 20, 2014
Good location, small room, good value

Good location, small room, good value
8
The hotel is at near a major stop for the trains out to heathrow, great destination for people who have a small stay in London.
Susanne P. Families with older children Australia, December 29, 2013
Room was comfortable but was small for 4people

Location, breakfast was great and comfortable bed
9.3
Room was small for 4 adults with 4 suitcases, and bathroom tiny, but were only there to sleep and shower etc so acceptable
Kam M. Couples Hong Kong, December 19, 2013
nearby station , room quality is fair

location, price, breakfast
7
we stayed during 15-19Dec, 15-18Dec the lift was out of order, we needed to walk stairs everyday. finally, on the checkout date the life was fixed. the bathroom is super small, you can't even turn around. the TV is very small too. WIFI signal is weak. the good thing is the location, it is few mins away from Paddington station. there are lots of restaurant around. the hotel breakfast is not bad too.
Jansen W. Business travelers Singapore, November 28, 2013
Cramped and claustrophobic.

It's near some restaurants. It's near to Hyde Park. Rooms are sufficiently warm - good temperature control.
5
The size of the room is REALLY tiny. The bathroom and shower are even tinier. I've been to many different types of hotels in the world, and even the Japanese hotels in Tokyo were larger. You've got to be an skinny midget to enjoy the room.
Patcharee K. Couples Thailand, November 27, 2013
Centrally located

Breakfast not bad. , friendly staff
5
Small room and small bathroom near underground station
R C. Families with older children Hong Kong, November 26, 2013
clean and convenience location

clean, comvenient location, friendly staff
8

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The Castleton Hotel London - Main EntranceThe Castleton Hotel London - Guest RoomThe Castleton Hotel London - Twin RoomThe Castleton Hotel London - Twin RoomThe Castleton Hotel London - Guest RoomThe Castleton Hotel London - BathroomThe Castleton Hotel London - BathroomThe Castleton Hotel London - BathroomThe Castleton Hotel London - RestaurantThe Castleton Hotel London - RestaurantThe Castleton Hotel London - ExteriorThe Castleton Hotel London - ExteriorThe Castleton Hotel London - ExteriorThe Castleton Hotel London - ExteriorThe Castleton Hotel London - BathroomThe Castleton Hotel London - ExteriorThe Castleton Hotel London - ReceptionThe Castleton Hotel London - Hotel ExteriorThe Castleton Hotel London - EntranceThe Castleton Hotel London - BathroomThe Castleton Hotel London - ReceptionThe Castleton Hotel London - ReceptionThe Castleton Hotel London - Hotel Exterior


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