arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.2
Based on 266 reviews

Recent customer comments

Filter by traveler type
Very good



based on 266 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 5.8
  • Location 8.9
  • Room Comfort/Standard 6.7
  • Service 7.0
  • Value for Money 6.8
  • Food/Dining 6.4

Bernard W.
Hong Kong
December 07, 2015
Very short stay at a conveienently located hotel
location, hot shower.......
Only sleep the night in a very small room. Shower has just been renovated so it was good by small. Other than that don't expect anything more.

Muhammad Z.
Indonesia
December 05, 2015
Value-for-money small hotel
Location, staff, food
Room was small, but it is no big deal since I am on business trip. Street at front of the hotel was one-way, sometimes you must walk to the corner when you order taxi/uber. Staff was helpfull, they can help you whenever you need or even if you just only need chit-chat mate. The difficult of this hotel is the bath water, sometimes the water getting hot quickly even if you set it in cold position.

Saman M.
Sri Lanka
October 22, 2015
Not worth for money
location
Hotel room was extremely small including beds. Even the bathrooms was the same size. Unable to sit in the commode. No proper tv or control device. Not worth for money at all after paying expecting decent room. I am very disappointed.

Mei N.
Malaysia
October 08, 2015
Bad customer service - rude. Lift broken.room suck
Location is quite near to paddington station.
Very bad experience. nothing complement about. Air ventilation is bad. No aircon and tv not working. Small and stuffy. Customer Service is rude. Lift break down. Wouldn't recommend. nothing complement about. Very bad hotel.

Soehari L.
Indonesia
October 06, 2015
very good location, but there were bugs on the bed
location near underground, staff is friendly enough, many restaurants nearby
The only problem I had was that there were bugs on bed, and the house keeping did not replace shampoo and soaps and did not clean the cups

MUHAMMAD H.
Pakistan
October 04, 2015
Best location
location, rooms tiny and uncomfort
Rooms were very tiny and staff was untrained and non professional, breakfast was not special.

CHENG L.
Hong Kong
September 13, 2015
convenience
convenience, good staff performance

ernest G.
Singapore
September 07, 2015
Great stay
Location, service and cleanliness
We love our stay at castleton. Staff were friendly and rooms were clean.

Judy L.
Malaysia
August 10, 2015
Tiny Room
near paddington station
room was so small that there's only 1 double bed and 1 small side table for the room, all luggage stackup on the floor.

Nur T.
Malaysia
July 27, 2015
Value for Money
Value for money. Good location
The hotel is near the Paddington station. The staff is very friendly and helpful.