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The Cityview Hotel

23 Waterloo Road, Kowloon, Yau Ma Tei, Hong Kong

Recent customer reviews

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Very good

7.8

based on
4658 reviews

3212 reviews in English

Value for Money
7.6
Location
9.0
Staff Performance
7.8
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.8
Food/Dining
6.8
All reviews (4658)
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Koon M. Groups Singapore, January 31, 2016
Good stay

Near MTR, the premier room is spacious, healthy breakfast provided
8.3
Convenient because it is just a couple of minutes from Yau Ma tei MTR. Pleasant as the room was clean and newly refurbished.
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Richard L. Couples United Kingdom, January 31, 2016
Good spot

Location is great. Gym and pool next door while public are still better than usual hotel standard. Rooms are good quality and comfortable
8.3
We are in HK every few months and always stay here for a few weeks. It is such a good location for everything but still a bit off the busy road. The gym and pool are big for me and these are great (even though they are Public). The only downside is that the City view rates fluctuate quite a lot. Therefore sometimes it is a great deal, other times it is a little over priced. But we are always happy to stay there.
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Hiew M. Couples Singapore, January 29, 2016
comfortable hotel

Good location, next to mtr, many eateries around.
6.7
The room is small but still exceptable compare to other boutique hotel but the basin is very small, the water will splash all over the floor when you do your washing. Overall it is still a comfortable stay.
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Ou A. Couples Singapore, January 28, 2016
Good location and valued for money

Near mtr and place to eat
7.3
Overall good experience but during winter is very cold in the room as there is no heater.
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Edward A. Solo travelers Philippines, January 27, 2016
good hotel

good hotel
8.7
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Koon M. Solo travelers Singapore, January 26, 2016
dissatisfied

Near MTR, friendly & prompt service
7.3
dissatisfied as the positioning of furniture in the standard room made it looked cramp and and there wasn't any warm or cosy feeling. It was a plain room with no character.
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Katherine L. Solo travelers Singapore, January 26, 2016
Good

Near to MRT, Clean & very convenient
9.3
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Sukun T. Business travelers Thailand, January 24, 2016
Overall rating

Location is very convenient for MRT.
8.7
Overall is very good. The free mobile phone for local call & internet usage is impressive. Point to improve is the Check-in which guests have to stand waiting in line. May be using queuing card and providing seat for guests while waiting is another option. Also, I request for 0.5 HR early check-in in the reservation but is not available. It would better to be able to provide. The staff did not even check anything and adhere to 14:00 hrs room Check-in standard. In fact it is just 20 mins early when I check-in.
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Ho W. Families with older children Singapore, January 22, 2016
Location of hotel is good

Location, food, shopping
7.7
Locarion is good, besides MTR station and shopping street. Staff are not very friendly but nothing to complain about because they provide all answers to all our queries. Our only complain are the crowded streets, arrogant and rude China nationals and not much street food. However we loves their roast goose and pigeon and also their Tim Sum which is cheap.
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Maria V. Couples Australia, January 21, 2016
Location, location, location!

Location, view and good breakfast
8.7
I liked this hotel. The room was quite big for Hong Kong, the view (we were staying on level 22) was amazing, location was excellent, the breakfast was quite good. However the Gym and sauna were located in another building and were not that good and clean. Also I noticed that the staff performance was inconsistent and differed from shift to shift. Some people were very friendly and switched on, other were not very well trained. Eg. There was a very good tourist assistance person, he spoke several languages including Russian. He gave us an excellent advice to visit Diamond Hill garden and other interesting places. But next day, another guy was assisting us with very poor English and lack of knowledge of Hong Kong (he was just trying to sell us expensive tours). Also some concierge were rude and not responsive. However - the overall impression was quite good. I would definitely recommend this place.
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