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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
715 reviews

Value for Money
7.5
Location
9.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (715)
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Azyani A. Business travelers Malaysia, June 30, 2013
Great

Convenient location, clean and good service
8.3
Ng S. Business travelers Malaysia, June 26, 2013
Value for money and centrally located.

Good location and easy to get about. Nice and comfort.
8
Good and comfort. Easy to move around as the shopping is walking distance and underground is next door.
Bee B. Solo travelers Singapore, June 25, 2013
Similar to Service Apartments without the service

Location, location, location!
6.7
Very conveniently located - main hotel shared same building as the Marble Arch Underground Station. Annex building had no security to speak of; was supposed to require room card to tap in and out but anyone could just open the door and walk in without needing the cards, though you WOULD need it if accessing from the main hotel, which makes no sense. Room service a joke - waited nearly 2 hours for bottled water; ice machine at ground floor reception and not near lifts on every level as indicated in info guide.
Nolee R. Families with young children Malaysia, June 25, 2013
Handy

Location, location and location
8
Soon C. Families with older children Brunei Darussalam, June 23, 2013
convenience location

Centrallise, convenience shopping and sightseeing
7.3
I booked two rooms for two nights for my family with 3 children. I went to the hotel 2 days before checked in, to request for rooms to be next to each other and was agreed to arrange. Nevertheless, when I checked in, the other staff gave us two rooms far from each other (but luckily with "king" size bed which we booked). However on the second night, they moved us to another floor and gave the rooms side by side - but disappointingly they gave us the "queen" size bed rooms. Not happy with their service on this.
Kwan W. Business travelers Hong Kong, June 22, 2013
No so good, there was false fire alarm.

convenient
5.7
No so good. There was false fire alarm at mid night. Also, I requested to cancel the last night before my arrival but agoda and hotel just couldn't confirm immediately.
Soon C. Families with older children Brunei Darussalam, June 22, 2013
Conveniece shopping and sight seeing

shopping and sight seeing
7.3
The hotel is ok, the counter staff need a bit of improvement in their customer service.
Virginia H. Couples Australia, June 17, 2013
Everything was great except the design of the room

service,clean
8
The room had serious design flaws and needs rethinking
Siew L. Solo travelers Singapore, June 15, 2013
Centrally located modern hotel

unique lobby decor, friendly staff & free wifi in room
6
It was a comfortable stay at the hotel and location of hotel is excellent. One should feel safe with so many security staff all over the lobby throughout the day. Be warned for tired guests waiting to check-in. Sitting area at lobby is very limited and at times could not find seats to rest.The design and layout of the lobby is sparsely decorated and has a rather cold and unwelcoming feeling. This could be intentionally designed and planned for security reasons. Guest room that I stayed in was a standard twin room. It was comfortable and clean, save for the fact that the bath area was very badly designed. Shower area has no shelf for toiletries and had to place them on the floor and there is no counter top at wash basin too. A very odd design and in my opinion very badly planned. A surprise feature in the room that I found unique was that there is ironing facility in the room which comes in very handy. Very good idea. Best of all is that there is free wifi in the room at this hotel. So convenient.
Abdulkader A. Business travelers Saudi Arabia, June 12, 2013
very good

locatrion close to shopping
8.3

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Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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