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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
898 reviews

Value for Money
7.5
Location
9.5
Staff Performance
7.9
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (898)
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Therese N. Couples Sweden, June 8, 2014
Very good

Location, easy access, nice atmosphere
8
Very good
Sarah L. Solo travelers Ireland, June 8, 2014
Absolutely fantastic

Room, Staff, Location
10
Had a wonderful time there, mu mum was celebrating her birthday and the hotel and staff made it a magical weekend!
David B. Business travelers Bahamas, June 6, 2014
Initially bad, but for the latter period adequate

Central location; View from room moved to; Maid service
6
I was housed in a dirty, smelly room for 3 days, which necessitated my moved to a much better room afterwards, with a good view overlooking Park Lane. The maid service however was excellent. The Wi-Fi/internet service was slow, sketchy & is in need of improvements. The breakfast was the same for each day, this could be varied.
Ong S. Couples Singapore, May 31, 2014
Great location and service

Centrally located, close to major shopping areas, comfort
9.3
Hotel is centrally located and is within walking distance to major shopping areas. The staff are friendly and attentive, providing good advices and services. All things look great except WIFI connection not stable.
Khulood A. Business travelers United Arab Emirates, May 31, 2014
Not bad. The staff were not friendly.

Location, close to shopping areas, good variety of transportation choices.
5
Wen H. Families with young children Malaysia, May 28, 2014
Disappointing hotel and service

Location, Transport, WIFI
6.7
Room has faulty toilet and shower was not draining. Bed was too soft without proper support.
Witold C. Couples United Kingdom, May 28, 2014
Convenience and luxury

location, wifi and sophistication
6.7
A wonderful hotel, very centrally located in the West End of London, adjacent to Marble Arch, Hyde Park and the Oxford Street / Regent Street shopping axis. As is usual in London, the rooms were relatively small, but very adequate, the bathrooms also small but functionally suitable, the tv and wifi serviceable and adequate. Again, as is normal in London, the staff were perfunctory at best, snooty and dismissive at worst. Service is not the strongest suite of London hotels - it is almost as if the guest is the one who should be honoured to be staying at the hotel, and the staff are those who should be serviced. Ridiculous, but London. Otherwise, the stay was excellent, though the price was expensive. Again, London...
Susan B. Solo travelers United States of America, May 24, 2014
single room a closet

Location
5.3
check in was simple but the room is small, cramped and horribly arranged. Singles certainly do get shorted.
Ivan A. Families with young children Indonesia, May 23, 2014
really nice room and stay

location, room and friendly staff
8
Richard P. Solo travelers United Kingdom, May 23, 2014
great location

location, clean, not too expensive (for London)
8.3
I stayed for 2 nights and it's a great place in the centre of town, very close to the tube. Breakfast should be included, at 12pounds it is quite expensive

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Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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