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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

from 964 reviews

Value for Money
7.5
Location
9.5
Staff Performance
7.9
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (964)
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Paul M. Solo travelers United Kingdom, August 30, 2014
:)

location, location, location
8.3
good
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Lois F. Couples New Zealand, August 29, 2014
Great Location

Next door to Marble Arch Station. Shops at your doorstep. Hyde Park just across the road
8.7
Paula in customer service was wonderful in helping me fix up the error with my booking. The location was brilliant, so handy to shops and underground, lovely eating and drinking places close by in James Street (just off Oxford Street towards Bond Street Station). Room was clean and serviced daily, although we did find it a little small. Bed was softer than we would have liked. Bathroom was beautiful though. Full length mirror and iron and ironing board in room. Internet was fast and reliable. There was a window that could be opened for fresh air and we could adjust the air conditioner to suit ourselves.
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Paul S. Solo travelers United Kingdom, August 28, 2014
Good position

Position, position and position
7
Ok
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Hamad A. Groups United Arab Emirates, August 18, 2014
Great location

Location , staff
8.7
I love the location
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Hamad A. Families with older children United Arab Emirates, August 18, 2014
Great place

Location
8.7
Location
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Hamad A. Groups United Arab Emirates, August 17, 2014
great location

location , staff , atmospher
9.7
great location
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Kamil H. Families with young children Canada, August 10, 2014
perfect family vacation

LOCATION was superb, rooms were quite modern and comfortable but were quite small.
7.3
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Kamil H. Families with young children Canada, July 31, 2014
A pleasant experience

LOCATION was fabulous, staff was very nice and the hotel ambience was really cool.
7.7
My stay at cumberland hotel was amazing, loved the location, was close to all the major attractions allthough there rooms seemed relatively small to me.
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Amy L. Couples Singapore, July 28, 2014
Worn out fixtures & odd smell. I expected more.

Location, location, location.
5.3
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Samuel K. Business travelers Australia, July 26, 2014
Rip Off Phone Call

Location
7
I made a local call which was approx 30min long they charged me £75 beware of using the room phone. I complained and staff granted a discount which makes me wonder how many travelers they rip off on a daily basis whom don't check bills. Unethical management policy. "Charge First then discount if Guest complains" This type of policy leaves a bad taste on check out as everything else is good value.
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Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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