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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
720 reviews

Value for Money
7.5
Location
9.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (720)
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Janice H. Couples September 29, 2012
Great location

Next to marble arch and there a mini mart right opposite the hotel.
7.7
Despite writing in to the hotel to inform them we are on our honeymoon and I wanted to surprise my husband with some special arrangement. Nothing was done and the lady receptionist was not friendly. No one informed us that we could actually sign up as a signature member of the hotel to gain some benefits such as 30 mins wifi/day and I could have collect my "points" during my stay.I only found out about the loyalty programme when I checked in the 2nd time and only can start collecting the "points" upon signing up despite I have already stayed for a few nights the past week.We were located on the main building and the room was rather small and the hotel corridor have a strong funky smell. Cons- No FREE WIFI in the hotel and room. You can purchase a BTopenzone access card from the hotel for either 10 pounds per day? or an access for 5 days(not exceeding 30 hours?) for 30 pounds.
Phoon S. Business travelers Malaysia, September 23, 2012
Good location

Very convenient
8
good location and very convenient for shopping, food and transportation. plus point for muslim travellers as nearby to halal restaurant. rooms are decent size and clean.
Phoon S. Business travelers Malaysia, September 23, 2012
Great location

Great location, easy access to Underground, good shopping area
7.3
Karan S. Groups Thailand, September 17, 2012
Great hotel in excellent location

great location, clean rooms, good service
10
Great stay, hotel location is great proximity to Oxford Street
Wendy B. Families with older children Australia, September 16, 2012
great location but small rooms

location. close to oxford st
7.3
a great hotel, location fabulous. the only drawback was the room was very small. it was very clean and modern and as we had twin beds in our room there was no room to move. the bathroom was very clean and not a bad size. the lobby and reception area of the hotel was very spacious and welcoming.
Sightseeing/Attractions Tip: do a big bus tour it shows all the attractions and then you know where things are.
Karen H. Groups United Kingdom, September 10, 2012
Great location, great hotel!!

location of hotel is fantastic, and very quiet
8
Room only booked so can't comment on the food. Bar a little pricey, but its London! Great location just across the road from Hyde Park and Oxford Street round the corner. Hyde Park tube station again, just round the corner. Room a good size and well furnished, shower room great. For the price paid we were absoultely thrilled and will return without a doubt.
Sightseeing/Attractions Tip: Exit Hyde Park Tube Station into Oxford Street, turn right at the exit of the tube and then right again at the corner - Hotel is literally then on your right.
Stavros M. Business travelers Greece, September 10, 2012
very center place and moderne decoration

very friendly staf and nice restaurant
2.7
it is not the first time in this nice and moderne hotel in the very center of london.the place near the shopping center of oxford street is great.i can be out until late without taxis just walking and found pubs restaurants cafes and fast foods.it is recomended for any kind of traveller.i will go again for sur.
Naveed M. Solo travelers India, September 3, 2012
lovely hotel and excellent service

prime location location, walking distance to oxford ,near Hyde Park 5 minutes to marble arch underground station
8
Reception staff were excellent and made us feel comfortable and felt home away from home.
Shopping Tip: on ozford street shop till you drop
Sarah M. Couples United Kingdom, September 2, 2012
Fantastic Service and spacious rooms!

attentive staff and large rooms
9.7
We arrived early morning and let the concierge staff store our bags whilst we explored London. Upon returning to the hotle we found our room ready for us and a complementary bottle of wine and cakes to wish us a Happy Anniversary, which was a lovely suprise! Our room was large and comfortable with a great view over Hyde Park, and even though it was facing out on to the main road there was little traffic noise (although we were on the 6th floor!). Overall a fantastic stay made extra special by the great staff, we would not hesitate to recommend the hotel.
Hotel Feature Tip: With its location at the top of Hyde Park, attractions such as Buckingham Palace, Harrods and the V&A are all within walking distance (20mins).
Firas A. Couples Kuwait, September 1, 2012
good location

nice service
10
good hotel nice location clean the oxford st near by wonderful staff

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Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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