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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
724 reviews

Value for Money
7.5
Location
9.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (724)
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Stephen D. Couples United Kingdom, June 6, 2012
Great room, good location, good hotel good food

Comfy rooms with everything you would want
8.3
Really nice rooms and good location, overall very good stay
Restaurant Tip: Use the restraint it's very good
Ingrid C. Couples United Kingdom, June 5, 2012
Great Location

Comfortable beds had a great nights sleep, air control in rooms just right not too warm not too cold
8.7
We booked into this hotel for its great central location. We had been invited to Buckingham Palace Diamond Jubilee picnic and concert. The Cumberland is also close to Hyde Park and other amenities. Breakfast was not included in the price but for £15.00 per person offered an array of hot and cold buffet with something for everyone. Service was efficient and friendly. I would highly recommend this hotel and will definitely be back in the future. The foyer has great scultputers and art work and a great place to people watch!
Brian K. Couples United Kingdom, June 5, 2012
Fantastic location and great hotel

Location, breakfast
9.7
this is a big but very nice hotel. our xecutive room was big with a good bathroom ( just a shower) and a comfy bed. the best thing about this hotel is the location, just 50m from marble arch tube station and oxford street. also the breakfast is wonderful although costs each
Sightseeing/Attractions Tip: jack the ripper walking tour is good
Janine P. Families with older children Philippines, June 4, 2012
Perfect hotel for tourist

Great location and service was good. Spacious rooms.
8.7
The staff was very accomodating and the rooms were nice, we upgraded to the executive room. Location was perfect since it was close to Oxford street and there were a couple of restaurants around to have breakfast/ lunch/ dinner. Plus there are always taxis outside so it wasn't hard to get transportation. Tube stations are near also.
Shopping Tip: Close to Oxford street
Raymond B. Couples Australia, June 3, 2012
Fantastic service - Executive a bit small

Staff and position in London
8
On 'doorman' was particularly helpful and should be commended highly for his help on our departure. I have sent a 'compliment' on the 'contact us' link on the website.
Sightseeing/Attractions Tip: Directly opposite Hyde Park - should have a bike ride. Jamie Olivers Italian restaurant - Shepherds Bush National Gallery Forget Tate Modern!
Ali A. Business travelers Kuwait, June 2, 2012
Great location but small rooms

clean
8
i like the hotel but There is no smoking rooms left are too far from the room it is good the staff is frindly room is small the hotel and the rooms are clean good location for shoping and close to marbl arch under ground station. noise street.air condition was not work properly nice shower safty box and good tea
Mohammed A. Couples May 31, 2012
Great location but small rooms.

every thing is around you
8.3
it was wenderful hotel. the location is close to many places, shops, metro. and more. but there is only negive things in hotel (( room is to small )) :(. but you can inform the receptionest to upgread you to excutive room is begger than standerd room.
Che H. Solo travelers Hong Kong, May 30, 2012
Great location but small rooms

Location is perfect; just 2 mins walk to subway
7
Location is great; Service is okay and I'll probably come again in future
Jeffrey D. Families with older children Australia, May 30, 2012
Great location but the hotel was a disappointment

The reception area
4
Impressed with the foyer but that's all. The rooms were very dissapointing; they were small and dirty, mould in the bathroom, shower fittings loose and not operating correctly, lights not working and a damp smell to the room. One of the concierge staff was very unhelpful and rude
Jeffrey D. Families with older children Australia, May 30, 2012
Dissapointing hotel

Foyer/Reception
3.7
On arrival at the hotel we were quite impressed with the foyer/reception area but then came dissapointment. We were not offered help with our luggage even though there were a number of staff members standing around. The layout of rooms was confusing and when we finally located our room we found it to be very small and rather dirty, shower fittings loose and not operating properly, light fittings and TV remote not working and a general stale/damp smell in the air. One of the concierge staff was very unhelpful and rude. On our last night as we were sleeping part of the ceiling outside the bathroom fell in due to a water leak. As we were checking out very early the next morning we reported it to reception upon check out. Rather than apologising for our inconvenience the staff member seemed more concerned that we hadn't informed housekeeping straight away. Overall totally dissapointed with this hotel and their so called 'customer service'. Would not recommend this hotel to anyone!

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The Cumberland – A Marble Arch Hotel London - The CumberlandThe Cumberland – A Marble Arch Hotel London - ExteriorThe Cumberland – A Marble Arch Hotel London - EntranceThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - The Club ReceptionThe Cumberland – A Marble Arch Hotel London - The Club ReceptionThe Cumberland – A Marble Arch Hotel London - Smart RoomThe Cumberland – A Marble Arch Hotel London - Smart RoomThe Cumberland – A Marble Arch Hotel London - Smart RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - BathroomThe Cumberland – A Marble Arch Hotel London - BathroomThe Cumberland – A Marble Arch Hotel London - The MarketThe Cumberland – A Marble Arch Hotel London - Carbon BarThe Cumberland – A Marble Arch Hotel London - Carbon BarThe Cumberland – A Marble Arch Hotel London - Carbon BarThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - The BrasserieThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - Private DiningThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Afternoon TeaThe Cumberland – A Marble Arch Hotel London - Afternoon TeaThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - BallroomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - BathroomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - Pub/LoungeThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Pub/LoungeThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Exterior

Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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