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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL

Recent customer reviews

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Very good

8.0

based on
1038 reviews

781 reviews in English

Value for Money
7.5
Location
9.5
Staff Performance
7.9
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1038)
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Walid A. Solo travelers Kuwait, February 28, 2014
Less than average

Staff - place - large lobby
5.7
Less than average as the rooms are becoming very old and the room services is very bad. The furniture is very consumed. The carpet was filthy. The bed sheets were not clean and contains som many holes and cuts.
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Abdulhafeedh A. Business travelers Oman, February 25, 2014
Hotel service to customer is soo bad

nothing
2.7
Wrost experience . Hotel doesnt care of their guests and looking to charge as high as possible. I suggest no one to go there.
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Ian T. Business travelers United Kingdom, February 22, 2014
Clean,comfortable and friendly, great location.

The clean and comfortable room, the efficient staff and the location
9.3
I only spent one night at the Cumberland and found it to be efficiently run and friendly, considering the size of the hotel. It is in a great location to enjoy all that London has to offer the visitor. I will definitely stay again.
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Abdulaziz A. Families with young children Kuwait, February 21, 2014
Graet

Location , service, hospitality
8.3
It was a great time spent there but the main issue was the room was too small compared with the room which i booked year ago
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Joe C. Couples United Kingdom, February 10, 2014
centrally located;next door to marble ; good value

Location location location
8.3
very pleasant but rooms were cold and gale blowing through sash windows. Need double glazing. Free Wi Fi was a bonus. Rooms small but clean. Would recommend as very central
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Tang C. Couples Malaysia, January 20, 2014
Fairly good,small room

Near to tube station,helpful staffs,clean
7
Overall the stay was good,fast internet,helpful staff,they allowed early check in 9.30am
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Ahmad A. Families with young children Kuwait, January 12, 2014
Nice hotel

Food, Location, Staff
9
Rooms are small but the location is fantastic on Oxford St. I do recommend the hotel especially if you are a shopping person
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Darrel S. Couples Singapore, January 11, 2014
We love London.

Location, shopping and transport
8
Nice clean hotel in a very good location.We will be back here when are in London again
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Chee G. Business travelers Malaysia, January 10, 2014
great location right next to tube station

Breakfast, transport,shopping
7.3
Great location,clean stay although the consieur is not very helpful
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Zainab A. Solo travelers United Arab Emirates, January 7, 2014
very good hotel

near the shopping center
8
The hotel is very beautiful, comfortable and well .. and I would recommend everyone to visit him, as well as customer service and excellent reception
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