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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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The Cumberland – A Marble Arch Hotel London - Guest Room The Cumberland – A Marble Arch Hotel London - Bathroom The Cumberland – A Marble Arch Hotel London - Bathroom The Cumberland – A Marble Arch Hotel London - The Market The Cumberland – A Marble Arch Hotel London - Carbon Bar The Cumberland – A Marble Arch Hotel London - Carbon Bar The Cumberland – A Marble Arch Hotel London - Carbon Bar The Cumberland – A Marble Arch Hotel London - Executive Club Lounge The Cumberland – A Marble Arch Hotel London - Executive Club Lounge The Cumberland – A Marble Arch Hotel London - Executive Club Lounge The Cumberland – A Marble Arch Hotel London - Executive Club Lounge The Cumberland – A Marble Arch Hotel London - The Brasserie
Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
72 reviews

Value for Money
7.6
Location
9.3
Staff Performance
8.0
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.8
Food/Dining
7.5
Families with older children (72)
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Maliza S. Families with older children Malaysia, January 5, 2015
Cumberland the best for me.

location the best
8.7
Well everything was perfect for me.
Sadiq B. Families with older children South Africa, January 4, 2015
Location very good for. London shoppinvisiting

Hotel location good they gave us park facing rooms bathrooms good beds good the pillows were excellent mattresses a little old maybe needing some new ones air heating working very well
6.3
Daratul A. Families with older children Malaysia, December 30, 2014
ok

location,frendly staff,clean
9
Superb
Thamer A. Families with older children Kuwait, November 26, 2014
Cumberland visit

Location, Location and Location
9
Very good stay, hotel overall is very nice, although rooms are small in size but it's location in a very nice shopping aria cover this issue. The staff specialty the customer service are excellent ... rooms are clean, loopy hall is very nice. Yes the value is somehow high but it is in the acceptable range in London. Hotel is advisable for all kind of travelers ... food is very good... TVs channels need to be increased. Bathroom is clean and very.well covered with all necessary issues. Staff are very helpful.
Willing T. Families with older children Malaysia, October 30, 2014
Comfortable & Convenient

1. Location: At Oxford Street, Marble Arch Subway. 2. Affordability. 3. Clealiness
8
Loved it. Would come back! =)
Gail O. Families with older children Australia, October 28, 2014
Very happy with location and friendliness of staff

Location, friendly and helpful staff
8
Joan C. Families with older children Philippines, October 1, 2014
Excellent Location

Location, Staff and big room
8.3
Location of the hotel is very good, within lots of shops and stores. Staff is excellent, concierge is great as well. Rooms are big. Theres a nearby train/subway station. Theres mcdonalds and pastry shop nearby. Traffic is not good in this area though.
Trevor L. Families with older children Australia, September 14, 2014
Never again !!!

Location is the good thing
4
From the very beginning this was by far the worst hotel for service a nd way overpriced for the very small not renovated rooms. We arrived at 4pm and had to wait until 6pm until we got one of our 2 rooms. We were told that the kids couldn't have a room anywhere near us! We had specifically rung and checked before booking. Then waited until 10pm for towels and 2nd room was finally open to use. Ever time you ask the concierge for help they give bad directions. We started to use another hotels concierge for help! After going to the restaurant and thinking we had booked the food to our room we got chased and brought back only to find out it was their fault and didn't even get an apology Service did not exist and the only disappointing aspect of our trip was this hotel do not book!!!!
Hamad A. Families with older children United Arab Emirates, August 18, 2014
Great place

Location
8.7
Location
Susanne N. Families with older children Sweden, May 11, 2014
Easy accessed, reasonable cost, good service

Location, staff, atmospehere
8.7
Too hot in the room, malfunctioning aircondition, shower was in efficient and broken and stupidily arranged....otherwise...good and set to level for ones expectations

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Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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