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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

from 77 reviews

Value for Money
7.6
Location
9.3
Staff Performance
8.1
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.8
Food/Dining
7.5
Families with older children (77)
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Rachelle A. Families with older children Philippines, May 22, 2015
Tourist-friendly hotel

Location, Staff, Food
8.7
We booked this hotel twice because its location was very convenient for us, it is just beside the Marble Arch Station and it is near the shopping centers at Oxford street. Since we're a family of five, we got one standard double room for our parents and a triple room for my two siblings and I. The size of the rooms were pretty decent if you don't have huge luggages with you. This goes for the bathroom as well. The rooms were simple with a modern design, beds and pillows were comfortable and most importantly, they were kept clean. We availed of their breakfast and they have a variety of food to choose from. I personally love their pork sausage and mushrooms! They also have a vegetarian menu. The men at the concierge were very accommodating. They attended to every need that their guests have. They gladly assisted guests regarding directions, courier service, airport transfers etc. The Cumberland is a very busy hotel with at least 10 people inquiring about something at the concierge but the guys there were patient enough and still all smiles to answer every inquiry. I recommend this hotel for tourists who wish to explore London.
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Sandra W. Families with older children United Kingdom, April 11, 2015
It was ok

Picked this hotel as wanted a central location at reasonable price for one night.
7.7
Nice reception area. Wouldn't let my teenage daughter sit in lounge area but did serve the food in the lobby instead which wasn't ideal to eat. Rooms were on small side and only had shower facility. Standard of cleanliness was good but as only staying for one night did not use many facilities in hotel.
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Zuhair M. Families with older children Saudi Arabia, March 28, 2015
ARABIC STARTS WITH A

Location, Location, Location
8.3
Was great except that the rooms that were offered to us at the beginning were very very small. we had to pay extra £30 per room. That was not fare. On the internet it did not indicate that rooms were so small.
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Maliza S. Families with older children Malaysia, January 5, 2015
Cumberland the best for me.

location the best
8.7
Well everything was perfect for me.
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Sadiq B. Families with older children South Africa, January 4, 2015
Location very good for. London shoppinvisiting

Hotel location good they gave us park facing rooms bathrooms good beds good the pillows were excellent mattresses a little old maybe needing some new ones air heating working very well
6.3
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Daratul A. Families with older children Malaysia, December 30, 2014
ok

location,frendly staff,clean
9
Superb
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Thamer A. Families with older children Kuwait, November 26, 2014
Cumberland visit

Location, Location and Location
9
Very good stay, hotel overall is very nice, although rooms are small in size but it's location in a very nice shopping aria cover this issue. The staff specialty the customer service are excellent ... rooms are clean, loopy hall is very nice. Yes the value is somehow high but it is in the acceptable range in London. Hotel is advisable for all kind of travelers ... food is very good... TVs channels need to be increased. Bathroom is clean and very.well covered with all necessary issues. Staff are very helpful.
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Willing T. Families with older children Malaysia, October 30, 2014
Comfortable & Convenient

1. Location: At Oxford Street, Marble Arch Subway. 2. Affordability. 3. Clealiness
8
Loved it. Would come back! =)
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Gail O. Families with older children Australia, October 28, 2014
Very happy with location and friendliness of staff

Location, friendly and helpful staff
8
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Joan C. Families with older children Philippines, October 1, 2014
Excellent Location

Location, Staff and big room
8.3
Location of the hotel is very good, within lots of shops and stores. Staff is excellent, concierge is great as well. Rooms are big. Theres a nearby train/subway station. Theres mcdonalds and pastry shop nearby. Traffic is not good in this area though.
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Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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