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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL (Show on map)

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Area: Hyde Park Number of Rooms: 1019
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
56 reviews

Value for Money
7.6
Location
9.2
Staff Performance
7.8
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.6
Families with older children (56)
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Trevor L. Families with older children Australia, September 14, 2014
Never again !!!

Location is the good thing
4
From the very beginning this was by far the worst hotel for service a nd way overpriced for the very small not renovated rooms. We arrived at 4pm and had to wait until 6pm until we got one of our 2 rooms. We were told that the kids couldn't have a room anywhere near us! We had specifically rung and checked before booking. Then waited until 10pm for towels and 2nd room was finally open to use. Ever time you ask the concierge for help they give bad directions. We started to use another hotels concierge for help! After going to the restaurant and thinking we had booked the food to our room we got chased and brought back only to find out it was their fault and didn't even get an apology Service did not exist and the only disappointing aspect of our trip was this hotel do not book!!!!
Hamad A. Families with older children United Arab Emirates, August 18, 2014
Great place

Location
8.7
Location
Susanne N. Families with older children Sweden, May 11, 2014
Easy accessed, reasonable cost, good service

Location, staff, atmospehere
8.7
Too hot in the room, malfunctioning aircondition, shower was in efficient and broken and stupidily arranged....otherwise...good and set to level for ones expectations
Wing N. Families with older children New Zealand, December 17, 2013
Wouldn't stay here if we weren't joining Trafalgar

comfortable, Trafalgar pickup point, close to shopping
5.7
Felt a bit annoyed! Keep woken up by the fire alarm! And this minimum 50 characters requirement for this field is not helping!
Yoon H. Families with older children Malaysia, December 16, 2013
Clean and Centrally located Hotel

Clean, Centrally Located, Spacious
10
Prefect for shopping as it is at the end of oxford street.
Eric G. Families with older children Malaysia, November 25, 2013
clean room & easy acess to public transport and

executive club, free Wifi and clean
7.3
Choon M. Families with older children Singapore, September 13, 2013
Great Location with access to tarnsportation

Hotel was centrally located in Oxford Street shopping area as well as easy access to London tube underground system for moving around London
8.3
The Hotel was centrally located within the main shopping areas of Oxford and Mayfair. It is also next to Marble Arch tube station entrance which makes moving around London much more easier especially if you are keen on visiting the other sightseeing locations. The twin standard room itself is fairly large and well maintained. Free Internet access is a welcome bonus and connectivity is great throughout the hotel. Overall, it was a good experience and the hotel has lived up to its 4-star rating.
James P. Families with older children Australia, July 20, 2013
Great location and good value for money

Free high speed Internet , good breakfast, close to lords cricket ground
8
Excellent staff and simple stay. No dramas at all. Close to Hyde park, Oxford st and my main reason for staying, the cricket. Breakfast was excellent, and the free high speed Internet was a no brainer and smart thinking by hotel.
Soon C. Families with older children Brunei Darussalam, June 23, 2013
convenience location

Centrallise, convenience shopping and sightseeing
7.3
I booked two rooms for two nights for my family with 3 children. I went to the hotel 2 days before checked in, to request for rooms to be next to each other and was agreed to arrange. Nevertheless, when I checked in, the other staff gave us two rooms far from each other (but luckily with "king" size bed which we booked). However on the second night, they moved us to another floor and gave the rooms side by side - but disappointingly they gave us the "queen" size bed rooms. Not happy with their service on this.
Soon C. Families with older children Brunei Darussalam, June 22, 2013
Conveniece shopping and sight seeing

shopping and sight seeing
7.3
The hotel is ok, the counter staff need a bit of improvement in their customer service.

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The Cumberland – A Marble Arch Hotel London - The CumberlandThe Cumberland – A Marble Arch Hotel London - ExteriorThe Cumberland – A Marble Arch Hotel London - EntranceThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - The Club ReceptionThe Cumberland – A Marble Arch Hotel London - The Club ReceptionThe Cumberland – A Marble Arch Hotel London - Smart RoomThe Cumberland – A Marble Arch Hotel London - Smart RoomThe Cumberland – A Marble Arch Hotel London - Smart RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - BathroomThe Cumberland – A Marble Arch Hotel London - BathroomThe Cumberland – A Marble Arch Hotel London - The MarketThe Cumberland – A Marble Arch Hotel London - Carbon BarThe Cumberland – A Marble Arch Hotel London - Carbon BarThe Cumberland – A Marble Arch Hotel London - Carbon BarThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - Executive Club LoungeThe Cumberland – A Marble Arch Hotel London - The BrasserieThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - Private DiningThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Afternoon TeaThe Cumberland – A Marble Arch Hotel London - Afternoon TeaThe Cumberland – A Marble Arch Hotel London - Momentus BarThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - BallroomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - BathroomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - RestaurantThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - Pub/LoungeThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - Fitness RoomThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - LobbyThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Guest RoomThe Cumberland – A Marble Arch Hotel London - Pub/LoungeThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Meeting RoomThe Cumberland – A Marble Arch Hotel London - Exterior

Customer Reviews - The Cumberland – A Marble Arch Hotel, London

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