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The Cumberland – A Marble Arch Hotel

Great Cumberland Place, Hyde Park, London, United Kingdom W1H 7DL

Recent customer reviews

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Very good

8.0

based on
1038 reviews

781 reviews in English

Value for Money
7.5
Location
9.5
Staff Performance
7.9
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1038)
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Irena X. Solo travelers Albania, February 2, 2016
Location is perfect,service and staff excellent

Location,cleaness,staff service,breakfast
10
It was remarkable,deffinetly going back there
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Kam S. Business travelers Hong Kong, January 25, 2016
Good experience

i cant say, but overall its a good stay
8.3
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Alaa A. Couples Saudi Arabia, January 15, 2016
Nice

Location
8
was wonderful
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Jason S. Couples Singapore, December 23, 2015
Great Hotel

Location Location Location
8.3
A good experience overall
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Liza C. Couples Canada, December 12, 2015
Great Location

Location, Front desk staff, twin room choice
7.7
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Pamela T. Families with older children Singapore, December 8, 2015
very small room, sound proofing was bad.
5
Not comfortable for the price paid.
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Ibrahim A. Families with young children United Arab Emirates, December 7, 2015
good

location
10
Good
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Linh V. Solo travelers Vietnam, November 29, 2015
Travelling

Good location
5.7
Hotel has good location near shopping road (not luxury brands). Its room is also clean but it quite narrow for couple.The quality of equipment is also good. However, the hotel didn't prepare teeth brush so we have to buy a new one (we just stay here for 2 nights so we didn't bring teeth brush) Breakfast is not good (14 pounds). The bread is dry and cold as well, and that was not much dishes. Two days, they had the same menu and waiter even served wrong and missed many times. Such as, we ordered tea two times, they brought hot water.
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Ramnik C. Couples India, November 22, 2015
PERFECT LOCATION

PERFECT LOCATION
8.3
EXCELLENT
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Lian D. Couples Singapore, November 17, 2015
Weird house-keeping

Location, Location, Location
6
Room is small but designed furniture maximised space. Location is fantastic with Tube station less than 2 mins' walk. Tourist attraction are nearby as well. One thing to note, this hotel is very popular to middle east travellers. Downside: the house-keeping has weird habits. I was in London near to winter and weather is cold. Day 1, we headed out and came to the room with the hotel window opened! Room was freezing. Day 2, out and back again with the air-conditioning tune to the coldest. Maybe Polar bears works for them. Also to note, the sound-proofing is not good for light sleepers.
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