Good 6.3
Based on 42 reviews

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About The Emerald Surfers Paradise Apartments

Description

When visiting Gold Coast, you'll feel right at home at The Emerald Surfers Paradise Apartments, which offers quality accommodation and great service. The hotel is not too far from the city center: just 1.4 km away, and it normally takes about 28 minutes to reach the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The Emerald Surfers Paradise Apartments offers impeccable service and all the essential amenities to invigorate travelers. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, fax machine, laundromat, photocopying, printer.

Guests can choose from 15 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers an excellent variety of recreational facilities, including boats, hot tub, golf course (within 3 km), outdoor pool, fishing. With an ideal location and facilities to match, The Emerald Surfers Paradise Apartments hits the spot in many ways.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park

Swimming & soaking

  • hot tub
  • outdoor pool

Water sports

  • boats
  • fishing

Land sports

  • golf course (within 3 km)

For kids

  • pool (kids)

Food & beverage

  • BBQ facilities
  • vending machine

Pets

  • pets allowed

Cleaning services

  • laundromat
  • laundry service

Guest services

  • ticket service
  • express check-in/check-out
  • luggage storage
  • tours

On-site facilities

  • wheelchair accessible
  • family room
  • garden
  • elevator
  • smoking area

Health and security

  • lockers

Business & money services

  • photocopying
  • fax machine
  • printer
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Policies

Reception is open from 08:30 AM to 05:00 PM on weekdays and from 08:30 AM to 12:00 PM on Saturday. Reception is closed on Sunday. Guests arriving outside these hours are requested to contact the property directly 24 hours prior to arrival so alternative arrangements can be made.

Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.

The property requires a refundable security deposit of 300 AUD upon check-in.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 55 AUD
Check-In From: 02:00 PM
Check-In Until: 07:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1.4 km
Distance to Airport: 22.6 km
Internet Usage Fee: 0 AUD
Number of Floors: 15
Number of Rooms : 15
Parking Fee (per day): 0 AUD
Reception Open Until: 05:30 PM
Room Voltage: 240
Time to Airport (Minutes): 28
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Verified traveler reviews

Filter by traveler type
  • Hotel Condition/Cleanliness 5.2
  • Facilities 5.2
  • Location 7.8
  • Room Comfort/Standard 6.0
  • Service 6.7
  • Value for Money 6.6
  • Food/Dining 5.4

Leona S.
Australia
July 02, 2016
2ADULTS AND 2 YOUNG CHILDREN
The apartment was not really clean. More blankets could be supplied as it is the middle of winter. Lights in the bedrooms need replacement bulbs and the lamp in the main bedroom. However we enjoyed our stay.

Haley H.
Australia
May 21, 2016
Defiantly going back!
Great location, gorgeous views, nice and quiet.

Peter R.
Australia
April 19, 2016
Nice area, horrible apartment
The Manager at the facility was very good, friendly and helpful. The barbeque and pool area is very nice but the pool needs to be cleaned more often. The room I stayed in was terrible. Two bedroom doors have had holes repaired very badly and looked horrible. The apartment was very dated and badly needs a coat of paint and there are a lot of dirty marks on the walls and mirrors. The cushions on the lounge chairs had drool marks on them (large patches) which was disgusting. I went to use the fry pan and it was filthy and took me a good five minutes of scrubbing before i could use it. There wasn't enough cooking utensils or cutlery not even a bowl to put a salad in and there was only two glasses. The spa was ok but there were a lot of cracked tiles which look awful and the plug didn't even fit. There were too many signs around like, "the fire alarms are sensitive and if you set them off it will cost you $ 1300 for the CFA call out". "Miss use of the spa will result in a $600 fine", these are two of many and makes a customer feel uncomfortable. The standard of this apartment was very disappointing which made me feel like I paid way too much which put a dampener on the holiday.

ian W.
Australia
December 01, 2015
just ok, pretty veiw
spa, location, kitchen

Tony T.
Australia
October 12, 2015
The Emerald Surfers Paradise Apartments
It was disgraceful. No staff attended us at all during our stay, was just all phone calls and what not. The residents were lovely. Dirty apartment, no working light in the main room, dirty fridge. Although the spa was beautiful along with the outside area and pool Was not a very nice experience. Do not believe it was worth the money.

Cameron C.
Australia
September 07, 2015
Needs Renovation
Location
Uncomfortable, furniture and carpet stains, didn't see a staff member the whole stay even checking in and out. Broken blinds, missing sections, broken shower head. I wouldn't recommend this place

Denise E.
Australia
September 02, 2015
Great room
spa room pool

junichi C.
Japan
August 13, 2015
Nothing
Dirty and too slow to refund me. Couldn't use All gears.

john W.
Australia
July 27, 2015
needs help
the views are great location of apartment is close to the city and the apartment is very good size
Only staying one night , the apartment is in need of a freshen up it is very tired looking which is a shame because it is in a great location with fantastic views from every room and balcony

Shardae T.
Australia
July 19, 2015
Will never ever return! Pests & dangerous for kids
The location
We walked into the room to find the kitchen counter crawling with ants. Not a single set of blinds were undamaged, all were missing panels. The room with the single beds had a door onto the high balcony that could not be locked (I had to barricade our 4 year in with chairs). It was the middle of winter and there was no heating and minimal thin blankets. Could not turn the living room light on as it just flickered. Toilet paper still in one of the toilets. Damaged walls and stained carpet. Blankets were thrown on the floor of one of the cupboards, unfolded. We were so disappointed, and will never stay here nor recommend to anyone.



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