Good 6.4
Based on 46 reviews

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About The Emerald Surfers Paradise Apartments

Description

When visiting Gold Coast, you'll feel right at home at The Emerald Surfers Paradise Apartments, which offers quality accommodation and great service. The hotel is not too far from the city center: just 1.4 km away, and it normally takes about 28 minutes to reach the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The Emerald Surfers Paradise Apartments offers impeccable service and all the essential amenities to invigorate travelers. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, fax machine, laundromat, photocopying, printer.

Guests can choose from 15 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers an excellent variety of recreational facilities, including boats, hot tub, golf course (within 3 km), outdoor pool, fishing. With an ideal location and facilities to match, The Emerald Surfers Paradise Apartments hits the spot in many ways.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Car park

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

Water sports

  • Boats
  • Fishing

Land sports

  • Golf course (within 3 km)

For kids

  • Swimming pool [kids]

Food & beverage

  • BBQ facilities
  • Vending machine

Pets

  • Pets allowed

Cleaning services

  • Laundromat
  • Laundry service

Guest services

  • Ticket service
  • Check-in/check-out [express]
  • Luggage storage
  • Tours

On-site facilities

  • Wheelchair accessible
  • Family room
  • Garden
  • Elevator
  • Smoking area

Health and security

  • Lockers
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Policies

Reception is open from 08:30 AM to 05:00 PM on weekdays and from 08:30 AM to 12:00 PM on Saturday. Reception is closed on Sunday. Guests arriving outside these hours are requested to contact the property directly 24 hours prior to arrival so alternative arrangements can be made.

Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.

The property requires a refundable security deposit of 300 AUD upon check-in.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 55 AUD
Check-In From: 02:00 PM
Check-In Until: 07:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1.4 km
Distance to Airport: 22.6 km
Internet Usage Fee: 0 AUD
Number of Floors: 15
Number of Rooms : 15
Parking Fee (per day): 0 AUD
Reception Open Until: 05:30 PM
Room Voltage: 240
Time to Airport (Minutes): 28
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Verified traveler reviews

Filter by traveler type
  • Cleanliness 5.3
  • Facilities 5.8
  • Location 7.9
  • Room Comfort/Standard 6.0
  • Service 6.9
  • Value for money 6.6
  • Food/Dining 5.4
Sort by

Art G. from Australia
Families with older children
Stayed 3 nights in August 2016
Great Location and service
This property is in a great peaceful location easy walk to Surfers Paradise. Service was really good and very friendly. Room itself was well used which we expected for the price we were paying and that was fine however a thorough spring clean would be a great idea. Still really enjoyed our stay and would probably return again.
Reviewed August 20, 2016

clarissa R. from Australia
Families with young children
Stayed 12 nights in December 2015
Not good for young kids
Great location quick walk to shops and main beach only issues was having a toddler that he could reach all the windows there was no security at all on any windows so a young child could easily fall out
Reviewed August 04, 2016

Leona S. from Australia
Families with young children
Stayed one night in June 2016
2ADULTS AND 2 YOUNG CHILDREN
The apartment was not really clean. More blankets could be supplied as it is the middle of winter. Lights in the bedrooms need replacement bulbs and the lamp in the main bedroom. However we enjoyed our stay.
Reviewed July 02, 2016

Haley H. from Australia
Families with young children
Stayed 3 nights in May 2016
Defiantly going back!
Great location, gorgeous views, nice and quiet.
Reviewed May 21, 2016

Peter R. from Australia
Families with older children
Stayed 9 nights in April 2016
Nice area, horrible apartment
The Manager at the facility was very good, friendly and helpful. The barbeque and pool area is very nice but the pool needs to be cleaned more often. The room I stayed in was terrible. Two bedroom doors have had holes repaired very badly and looked horrible. The apartment was very dated and badly needs a coat of paint and there are a lot of dirty marks on the walls and mirrors. The cushions on the lounge chairs had drool marks on them (large patches) which was disgusting. I went to use the fry pan and it was filthy and took me a good five minutes of scrubbing before i could use it. There wasn't enough cooking utensils or cutlery not even a bowl to put a salad in and there was only two glasses. The spa was ok but there were a lot of cracked tiles which look awful and the plug didn't even fit. There were too many signs around like, "the fire alarms are sensitive and if you set them off it will cost you $ 1300 for the CFA call out". "Miss use of the spa will result in a $600 fine", these are two of many and makes a customer feel uncomfortable. The standard of this apartment was very disappointing which made me feel like I paid way too much which put a dampener on the holiday.
Reviewed April 19, 2016

ian W. from Australia
Couples
Stayed one night in March 2015
just ok, pretty veiw
spa, location, kitchen
Reviewed December 01, 2015

Tony T. from Australia
Couples
Stayed one night in October 2015
The Emerald Surfers Paradise Apartments
It was disgraceful. No staff attended us at all during our stay, was just all phone calls and what not. The residents were lovely. Dirty apartment, no working light in the main room, dirty fridge. Although the spa was beautiful along with the outside area and pool Was not a very nice experience. Do not believe it was worth the money.
Reviewed October 12, 2015

Cameron C. from Australia
Couples
Stayed one night in September 2015
Needs Renovation
Location
Uncomfortable, furniture and carpet stains, didn't see a staff member the whole stay even checking in and out. Broken blinds, missing sections, broken shower head. I wouldn't recommend this place
Reviewed September 07, 2015

Denise E. from Australia
Families with young children
Stayed one night in July 2015
Great room
spa room pool
Reviewed September 02, 2015

junichi C. from Japan
Groups
Stayed one night in August 2015
Nothing
Dirty and too slow to refund me. Couldn't use All gears.
Reviewed August 13, 2015



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