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The Excelsior Hong Kong

281 Gloucester Road , Causeway Bay, Hong Kong, Hong Kong 35301

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Features of The Excelsior Hong Kong

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • babysitting
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • family room
  • fax machine
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • postal service
  • printer
  • private check in/check out
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shared lounge/TV area
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • ticket service
  • tours
  • wheelchair accessible

Sports and Recreation

  • fitness center
  • massage
  • sauna
  • steamroom


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Filipino
  • German
  • Hindi
  • Japanese
  • Malay
  • Nepali

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Hotel description
Located in front of the Victoria Harbour, The Excelsior Hong Kong offers splendid views of the harbor. Located...see more Located in front of the Victoria Harbour, The Excelsior Hong Kong offers splendid views of the harbor. Located nearby are the Sogo department store, Times Square, Hysan Place, numerous international branded stores, local designer shops, and street stalls. After only a two-minute walk from the hotel, guests will arrive at the nearest MTR station which is the Causeway Bay MTR. Guests can choose to savor any of the six on-site restaurants, with one of the restaurants being an award-winning Cantonese cuisine Yee Tung Heen. Dickens Bar offers British cuisine and over 80 different kinds of beer and wine. The fitness center is open 24 hours a day and boasts state-of-the-art equipment. Facial and body treatments are also available at the fitness center. Whatever the reason for your stay, The Excelsior Hong Kong will make it a good one.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (819)

Business travelers (294)

Couples (210)

Solo travelers (101)

Families with young children (81)

Families with older children (83)

Groups (50)

Very good
Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (819)
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Caroline C. Couples
Philippines, January 20, 2016
Good hotel, rude housekeeping

Location, location, location
It was good except for one housekeeper who is very very rude.
Richy C. Families with older children
Philippines, January 10, 2016
Great cust. service experience

Customer Service, Location, Quality
I am a frequenter in Excelsior and I am always met with quality and service delux on my every visit. However, on this particular stay of mine, I was a bit dismayed as our rooms were surrendered to us at 5:00pm instead of the supposed 2pm check in. However, Max, the GM came to me with great complimentaries to compensate the inconvenience, also explaining how full the hotel is given that it's New Year's Holidays. Kudos to Him and his staff for owning their shortcomings and offering compensation. If you'd ask me now, I will still patronize The Excelsior and highly recommend it to friends and family. After all, the hotel is always giving justice to its name - excelence!
May E. Families with older children
Philippines, January 21, 2016
My review for hotel

near shopping area, mrt, harbour
Yin C. Couples
Hong Kong, January 07, 2016
Lovely stay!

Staff, location, price
Lokman Y. Families with young children
Singapore, December 29, 2015
Convenient location

Location, customer service and room size
Louis W. Couples
Canada, December 26, 2015
Hotel was run down not what it used to be.

Not good at all
John H. Couples
United States of America, January 14, 2016
A Nice Welcome to Hong Kong

Staff, room and location.
We enjoyed our stay very much. The room was a bit small but the amenities were very good. The staff was very accommodating and we really liked the location. We would definitely recommend this hotel.
Alexander F. Solo travelers
United Kingdom, December 24, 2015
Excelsior Hong King

Atmosphere - location - friendly staff
Very Good
Lesley C. Couples
Philippines, December 01, 2015
Good service, good location

Good service, good location, free wifi
Good service, good location, free wifi
Erwin B. Couples
Indonesia, November 24, 2015
Good location

Location, location, location
Very satisfied with the location

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